Reward Tracker
Enter your email address below to check the progress of your reward claims.
Enter your email address below to check the progress of your reward claims.
The reward tracker on this page shows the progress of any active claims registered for your email address.
All rewards are subject to final approval of your order by your new provider. This typically takes 60 to 120 days from when you placed the order.
Rewards are also subject to a minimum 90 day cooling-off period before you may claim.
Some rewards are also subject to you completing an action such as reviewing your new provider - you will be sent instructions on how to do this.
You should receive a confirmation email any time you sign up for one of our rewards - followed by further emails as your claim progresses.
First, please ensure you check your junk/spam mail folders. Due to their promotional content, there is a higher than usual probability of our emails getting caught in junk filters. To avoid this, please add vouchers@broadbanddeals.co.uk and no-reply@giftcloud.com to your trusted addresses.
If you haven't received any emails from us, we may not have tracked your claim, or we may be having trouble reaching you. Please contact vouchers@broadbanddeals.co.uk and we will investigate.
We can't find any claims with your email address.
If you signed up for a reward but then did not click through to an eligible deal and place an order, your claim will not have been processed.
Only labelled deals are eligible for rewards, if you signed up but then ordered a different deal, your claim will not have been processed.
If your claim shows 'no order tracked', this indicates that since you signed up for the reward, we have not received notification of any eligible order being placed with your new provider.
This can happen for legitimate reasons, or may indicate an error in tracking.
Some common reasons why your order may not have tracked:
If any of these is the case, it will likely not be possible to claim your reward.
If you believe there has been an error, please email vouchers@broadbanddeals.co.uk including your claim reference and order or account number from your new provider.
We can ask your new provider to investigate why your order was not correctly tracked (please be prepared for this process to take several weeks) and if they agree to pay our commission on your order we will process your claim.
Unfortunately, if for any reason your new provider does not acknowledge that your order was placed through BroadbandDeals, we will not be able to process your claim.
An incomplete/cancelled claim indicates that the provider you placed an order with has advised us that your order was not completed or was cancelled before or shortly after installation.
If you believe this is in error, please email vouchers@broadbanddeals.co.uk, including your claim reference and order or account number from your new provider.
If your reward is dependant on submitting a review, you will be sent an invitation followed by 4 reminders. You must submit your review within 30 days to be eligible to claim your reward.
Once your reward is generated we will send you a link to claim it by email. You must complete this claim within 30 days.
Our rewards are provided through our partners at Giftcloud, who set a 30-day expiration on any unclaimed gifts. We are not able to extend this period, or replace your reward if you miss this deadline. Please claim your gift immediately to avoid disappointment.
Once claimed, your reward will have its own expiration date, which is usually much longer - this will vary depending on the reward, please refer to the terms and conditions delivered alongside your reward from Giftcloud.