Reward Terms and Conditions

  1. This offer is for a single £50 Amazon Voucher with purchase of a qualifying deal labelled "£50 Amazon voucher when you review".
  2. There will be an initial cooling off period (minimum 90 days from purchase) before you can claim your reward.
  3. After the cooling-off period you will be invited to complete a survey about your new provider, which you must submit within 30 days.
  4. This offer is valid for customers switching to this broadband provider for the first time. Existing and previous customers are not eligible.
  5. Orders must be completed on the provider's website via links on the BroadbandDeals.co.uk website. Orders placed by telephone or webchat do not qualify.
  6. You must provide your email address. If you unsubscribe from emails we will be unable to send you updates on your claim. Please ensure emails from vouchers@broadbanddeals.co.uk are safe-listed to avoid our messages being marked as spam.
  7. You should receive an introductory email within a few minutes of registering your address. Failure to receive this message may indicate an issue with the details you provided, please contact us to ensure your claim is tracked.
  8. Your email will be shared with our partners at Giftcloud in order to send you your reward.
  9. Progress of your claim should be tracked using our reward tracker from 24 hours after purchase.
  10. We use cookies and other standard web technologies to track orders. Some ad-blockers, browsers, and/or privacy settings may prevent us from tracking your order. Please ensure you are not blocking cookies. If your order is not tracked successfully, we may require you to provide your order reference and any relevant information needed to confirm your order with the provider at their discretion.
  11. Rewards will only be issued for orders which are attributed to BroadbandDeals.co.uk and confirmed, installed, and paid by the provider. Cancelled or declined orders do not qualify.
  12. Your reward is not guaranteed: if your order fails to track, or your new provider fails to pay commission to BroadbandDeals.co.uk for any reason, your reward will not be issued.
  13. This offer cannot be claimed in conjunction with any other third-party discounts or rewards not advertised at the point of sale, such as (but not limited to): promotional codes, cashback schemes, browser toolbar extensions, discount clubs.
  14. If you click through to the provider's website using another affiliate site, your order may not be tracked and you will not be able to claim your reward.
  15. If you close your browser before completing your order, your order may not be tracked and you will not be able to claim your reward.
  16. One reward per user/email-address.
  17. Once issued, your reward must be claimed within 30 days. Rewards not claimed after this period will expire and will not be claimable.
  18. Rewards are issued by our partners Giftcloud by email, along with instructions to redeem the voucher and their terms and conditions. Rewards are not transferable or redeemable for cash.
  19. We reserve the right to withdraw or amend this offer at any time.

If you have any questions, please email vouchers@broadbanddeals.co.uk.

Frequently Asked Questions

  • Where is my reward?

    The reward tracker on this page shows the progress of any active claims registered for your email address.

    All rewards are subject to final approval of your order by your new provider. This typically takes 60 to 120 days from when you placed the order.

    Rewards are also subject to a minimum 90 day cooling-off period before you may claim.

    Some rewards are also subject to you completing an action such as reviewing your new provider - you will be sent instructions on how to do this.

  • Why haven't I received a confirmation/invitation email?

    You should receive a confirmation email any time you sign up for one of our rewards - followed by further emails as your claim progresses.

    First, please ensure you check your junk/spam mail folders. Due to their promotional content, there is a higher than usual probability of our emails getting caught in junk filters. To avoid this, please add vouchers@broadbanddeals.co.uk and no-reply@giftcloud.com to your trusted addresses.

    If you haven't received any emails from us, we may not have tracked your claim, or we may be having trouble reaching you. Please contact vouchers@broadbanddeals.co.uk and we will investigate.

  • Why does the tracker say 'no claim found'?

    We can't find any claims with your email address.

    If you signed up for a reward but then did not click through to an eligible deal and place an order, your claim will not have been processed.

    Only labelled deals are eligible for rewards, if you signed up but then ordered a different deal, your claim will not have been processed.

  • Why is my claim status 'no order tracked'?

    If your claim shows 'no order tracked', this indicates that since you signed up for the reward, we have not received notification of any eligible order being placed with your new provider.

    This can happen for legitimate reasons, or may indicate an error in tracking.

    Some common reasons why your order may not have tracked:

    • You used a different price comparison or cashback/reward website alongside BroadbandDeals.co.uk.
    • You completed your order over the phone.
    • You are an existing/previous customer of the provider - BroadbandDeals rewards are available to new customers only.
    • Your browser is set to block cookies/tracking. Some privacy or ad-blocking extensions can block order tracking between sites.
    • You started your order on one device/browser window and completed it on another.

    If any of these is the case, it will likely not be possible to claim your reward.

    If you believe there has been an error, please email vouchers@broadbanddeals.co.uk including your claim reference and order or account number from your new provider.

    We can ask your new provider to investigate why your order was not correctly tracked (please be prepared for this process to take several weeks) and if they agree to pay our commission on your order we will process your claim.

    Unfortunately, if for any reason your new provider does not acknowledge that your order was placed through BroadbandDeals, we will not be able to process your claim.

  • Why is my claim status 'incomplete/cancelled'?

    An incomplete/cancelled claim indicates that the provider you placed an order with has advised us that your order was not completed or was cancelled before or shortly after installation.

    If you believe this is in error, please email vouchers@broadbanddeals.co.uk, including your claim reference and order or account number from your new provider.

  • My reward has expired, can you send me another?

    If your reward is dependant on submitting a review, you will be sent an invitation followed by 4 reminders. You must submit your review within 30 days to be eligible to claim your reward.

    Once your reward is generated we will send you a link to claim it by email. You must complete this claim within 30 days.

    Our rewards are provided through our partners at Giftcloud, who set a 30-day expiration on any unclaimed gifts. We are not able to extend this period, or replace your reward if you miss this deadline. Please claim your gift immediately to avoid disappointment.

    Once claimed, your reward will have its own expiration date, which is usually much longer - this will vary depending on the reward, please refer to the terms and conditions delivered alongside your reward from Giftcloud.