SSE Broadband Reviews & Ratings

We have 16 reviews and ratings from verified customers of SSE broadband.

Customers were surveyed 60 to 120 days after switching to SSE - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of SSE broadband ratings or browse all reviews below.

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SSE are are ok. The signal seems good now, but in the past there has been cut offs in the wifi.

Overall Satisfaction: 6/10

Value6/10
Switch6/10
Speed8/10
Reliability6/10
Everything went well. Speeds are decent. Low monthly price.

Overall Satisfaction: 10/10

Value9/10
Switch10/10
Speed8/10
Reliability8/10
Very good I was with bt previously but connection was lagging , I get my energy also from sse and don’t have any problems, would recommend to anyone looking to swich

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
My Internet speed is very good. I don't get a late payment fee when I pay late. Its excellent value for money and I am very happy with the service. I would highly recommend to family and friends.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch was pretty quick, I didn't have to do much. Sometimes it can cut off for a few minutes which is annoying. Overall not bad.

Overall Satisfaction: 8/10

Value7/10
Switch10/10
Speed8/10
Reliability8/10
The switchover was good. But the service is rubbish, weak wifi and the speed is appalling. I’m looking for new provider already.

Overall Satisfaction: 5/10

Value2/10
Switch10/10
Speed1/10
Reliability5/10
Switching over was so easy. I didn't need an engineer and only took a few weeks to complete. Since the switch over I have had no problems at all. Consistent speeds even with a busy household where multiple people are using on different devices. I would absolutely recommend SSE.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability10/10
SSE is excellent so far. My only problem being can’t connect a laptop to wifi.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
It is a lot better speed wise and better value for money. The switch went well. .I'm happy, thanks!

Overall Satisfaction: 7/10

Value8/10
Switch10/10
Speed7/10
Reliability5/10
The service is brilliant I even recommend my family and friends to use it! My switch went amazing - I didn’t think I could switch that fast! I’m 100% happy with SSE, it’s the best network I’ve used in a long time!

Overall Satisfaction: 10/10

Value9/10
Switch10/10
Speed10/10
Reliability10/10
I am over the moon with the price, the service, and the speed! I have recommended to a few people, and my friend signed up with you two weeks ago. Well done SSE, very happy with my choice.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
I was very satisfied with the switch, it went very smoothly throughout my move. I would definitely recommend SSE to friends and family.

Overall Satisfaction: 6/10

Value5/10
Switch5/10
Speed6/10
Reliability6/10
The switch went perfect and the service is amazing. The new deal is great and and my yearly savings are over £400. I'm very happy with my choice!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Slightly cheaper than my previous provider. The broadband is still pretty slow, and the wifi signal doesn't reach everywhere. Otherwise ok.

Overall Satisfaction: 7/10

Value7/10
Switch8/10
Speed5/10
Reliability7/10
I have no complaints! Everything went smoothly and I'm happy with my new broadband. Brilliant company.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Overall it's ok. We had issues with our switch which required an engineer visit to fix, and took longer than expected. The broadband speed is better than my previous provider, but also more expensive.

Overall Satisfaction: 6/10

Value5/10
Switch3/10
Speed7/10
Reliability7/10

Avg. 8.4/10

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SSE Reviews & Ratings

We've surveyed 16 verified customers who recently switched to SSE broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £5.5 per month by switching to SSE broadband.
  • Users gave SSE 8.4/10 for overall satisfaction, and rated them 8/10 on value for money.
  • When asked why they chose SSE broadband, 88% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: broadband speed (13%).

Switching and Initial Set-Up

  • On average, the customers we surveyed gave SSE a rating of 8.9/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with SSE until their new broadband was up and running.
  • 13% of new SSE users had to have a new phone line or cable installed.
  • To get set up, 13% required a home visit from an engineer, with 0% needing repeat visits.
  • 25% of customers surveyed told us they needed a router upgrade and 6% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated SSE 8.1/10 on average.
  • Users gave them 8.3/10 for the reliability of their broadband connection.
  • 13% of people experienced issues with intermittent downtime, with 6% saying their broadband was down persistently.
  • 19% of respondents told us they had a slow connection at least some of the time.
  • 25% said they had a poor wifi signal in some parts of their home.


All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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