Everything you need to know about KCOM broadband
KCOM is a UK telecommunications provider with a particularly strong presence in Hull and East Yorkshire.
Unlike most national broadband companies, KCOM has historically operated its own local telephone and broadband infrastructure.
Today, its residential services focus on full-fibre connections delivered over its own network, including its Lightstream technology.
Where is KCOM broadband available?
KCOM primarily serves Hull, East Yorkshire and selected surrounding communities, including parts of Lincolnshire.
Its coverage is different from that of providers using the Openreach network.
This is particularly significant in Hull, where KCOM has historically been the principal fixed-line network operator.
However, broadband choice in the region has expanded as other networks have developed.
KCOM isn’t available throughout the UK, and even within its network area availability can vary between individual properties.
Check your full address before comparing packages.
KCOM full-fibre broadband
KCOM’s modern residential broadband services use fibre-to-the-premises (FTTP) technology.
Fibre-optic cables run directly to the property, avoiding the copper wiring used for the final connection on traditional part-fibre broadband.
This provides greater capacity for busy households, including those with multiple people streaming, working remotely or downloading large files.
KCOM offers several speed tiers, allowing customers to select a connection appropriate for their household.
KCOM upload and download speeds
KCOM offers fast download speeds, with symmetrical upload and download speeds on selected packages.
Upload performance is worth considering if you regularly use video conferencing, cloud backups or services that involve sending large files.
However, not every package necessarily offers matching upload and download speeds.
Check the speed information for the specific deal before ordering.
KCOM routers and home Wi-Fi
KCOM supplies modern wireless networking equipment, including eero Wi-Fi routers on selected full-fibre packages.
Some equipment supports Wi-Fi 7, although the router supplied depends on the package and current product specification.
Additional mesh equipment can help provide coverage across larger homes.
Remember that the broadband speed reaching your property and the speed experienced over Wi-Fi are different things.
Wireless performance depends on router placement, building materials, interference and the capabilities of connected devices.
KCOM broadband and home phone
KCOM offers home phone services alongside broadband.
As telephone networks transition away from traditional analogue technology, calls are increasingly delivered through broadband-based digital systems.
If you use a home phone, compare the calling packages available and check whether you can retain your existing number.
You should also ask about backup arrangements if you rely on a telephone during power cuts.
See our broadband and phone comparison.
KCOM broadband contracts
KCOM offers different contract arrangements, including longer minimum-term agreements and more flexible rolling broadband options on selected services.
Longer contracts may provide different pricing from shorter arrangements.
Before choosing, compare the monthly cost, installation charges, price increases and cancellation conditions.
Customers who expect to move home should pay particular attention to whether their new address will be within KCOM’s network coverage.
How much does KCOM broadband cost?
KCOM broadband pricing depends on the speed, contract length and any promotions available when you order.
When comparing deals, consider the total minimum-term cost rather than the initial monthly payment alone.
Check for scheduled annual increases, equipment charges, connection fees and any change in price once promotional discounts end.
Our comparison table displays listed KCOM packages and their calculated costs to help you compare offers consistently.
Is KCOM broadband any good?
KCOM’s main strengths include its dedicated regional infrastructure, local presence and range of modern full-fibre products.
It can be a particularly relevant choice for households in Hull and East Yorkshire, where it has a long-established network.
However, its coverage is geographically limited, and the best package depends on your address, budget and service requirements.
Compare its pricing, connection speeds, Wi-Fi equipment and customer-support arrangements with other available providers.
Switching to KCOM
Switching to KCOM may involve installing a new full-fibre connection if your property isn’t already connected.
Many residential broadband switches can be coordinated through One Touch Switch.
Before ordering, check whether your existing contract has ended and whether installation or early termination charges may apply.
If you use a home phone, confirm the arrangements for transferring your number.
Should you choose KCOM broadband?
KCOM is worth considering if your home is within its network area and you want a full-fibre connection with modern wireless equipment.
Its regional focus and range of broadband options may be attractive, particularly in Hull and East Yorkshire.
Compare the KCOM deals above and check their total contract costs before ordering. You can also explore our full-fibre broadband comparison to see alternatives.
Switching to KCOM
Switching to KCOM may involve installing a new full-fibre connection if your property isn’t already connected.
Many residential broadband switches can be coordinated through One Touch Switch.
Before ordering, check whether your existing contract has ended and whether installation or early termination charges may apply.
If you use a home phone, confirm the arrangements for transferring your number.
Should you choose KCOM broadband?
KCOM is worth considering if your home is within its network area and you want a full-fibre connection with modern wireless equipment.
Its regional focus and range of broadband options may be attractive, particularly in Hull and East Yorkshire.
Compare the KCOM deals above and check their total contract costs before ordering. You can also explore our full-fibre broadband comparison to see alternatives.
Frequently asked questions
Is KCOM broadband only available in Hull?
No. KCOM serves Hull, East Yorkshire and selected surrounding areas, including parts of Lincolnshire. Availability depends on whether its network reaches your property.
Does KCOM use the Openreach network?
KCOM operates its own broadband infrastructure in its core coverage area. This means its availability differs from that of providers using Openreach.
Does KCOM offer full-fibre broadband?
Yes. KCOM offers FTTP broadband, with fibre-optic cables running directly to the property.
Does KCOM offer symmetrical broadband speeds?
Selected KCOM full-fibre packages offer matching upload and download speeds. Check the specific package details, as speeds can vary.
Does KCOM offer monthly rolling broadband?
KCOM advertises flexible rolling broadband options alongside longer-term packages. Check the current terms and any associated fees.
Can I get a home phone with KCOM broadband?
Yes. KCOM offers home phone services. Check the calling packages, digital phone arrangements and number-transfer options before ordering.
Not sure if KCOM is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.
