At BroadbandDeals.co.uk we strive to provide the best possible service when it comes to comparing broadband providers and helping people to switch.

We recognise there may be times when you wish to suggest feedback or make a complaint about a part of our service to you.

If any part of our process has fallen short of your expectations and you wish to make a complaint you can do so in the following ways.

By email
Please email complaints@deals.co.uk

By letter
Please address your letter to:

BroadbandDeals.co.uk
2nd Floor
Huddersfield Media Centre
7 Northumberland Road,
HD1 1RL

We commit to responding to your complaint within three to five working days if by email, or no later than 10 working days if by letter.

Please include your full name and contact details and as much information about the nature of your complaint as you can.

Our Complaints Policy

BroadbandDeals.co.uk is a price comparison website and not a broadband provider. If you have a complaint about a broadband provider, see a list of contacts for broadband providers here.

We commit to resolving any and all complaints about BroadbandDeals.co.uk in a timely and efficient manner.

When we receive your complaint, a complaints manager will be assigned to your case. The complaints manager will thoroughly investigate your case and respond to you in the same form as your complaint.

We will keep you informed of the progress of our investigation while we process it and will try to resolve your complaint as quickly as possible.

Complaining about a broadband provider

BroadbandDeals.co.uk is a price comparison website and not a broadband provider. If you have a complaint about a broadband provider, see a list of contacts for broadband providers here.

We are unable to pass on complaints to broadband providers and recommend that you contact broadband providers directly.

Ofcom.

If you want advice, or to complain to Ofcom, please call 0300 123 3333 or 020 7981 3040 Monday to Friday from 9am to 5pm.

There is more help and advice on the Ofcom complaints page here.

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