Is Hyperoptic broadband any good?
We have reviews and ratings from 4 verified customers of Hyperoptic broadband.
We surveyed new customers 60 to 120 days after switching to Hyperoptic - here's what they told us:
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Took much longer for installation than expected, including a cancelled appointment. The fitters were lovely and cleaned up after themselves, and were very apologetic that they couldn't get me up and running because of a fault in the the original fitting of the fibre optic so a further engineer was needed to correct the fault. There was then confusion over the telephone connection and an increased charge. Not the best experience but everything is now working with no further problems.
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Install was only to the nearest plug socket near the front door. Wireless signal cuts out intermittently. Ended up buying a cable to stop problem.
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We decided to switch provider as our old provider was charging us a lot more after the initial contract. The switch was quick and easy. We needed an engineer to come and install the Hyperoptic socket in our apartment, the whole process was very efficient (under an hour). We have been using Hyperoptic for 5 months now, haven't had any major issues except for a time when there was a temporary loss of connection in our building. Overall I'm satisfied with my choice.
On average, people switching to Hyperoptic saved around £30.64 per month, and rated their Hyperoptic broadband 8/10.
New customers told us that they waited around less than 2 weeks between ordering and getting set up with Hyperoptic.
To read more about what customers think of Hyperoptic's broadband deals, check out our Hyperoptic reviews page for more reviews and in-depth ratings data.
Everything you need to know about Hyperoptic broadband
Hyperoptic is a UK broadband provider specialising in full-fibre internet connections.
Unlike many national broadband providers, Hyperoptic operates its own network, which serves selected towns, cities and residential developments across the UK.
Its services are particularly common in apartment buildings and larger residential developments, although coverage also extends to other types of property.
Where is Hyperoptic available?
Hyperoptic serves selected areas across the UK, but availability varies significantly between buildings and individual addresses.
The provider has traditionally focused on connecting blocks of flats and large developments, where several properties can be served by the same network installation.
Not every home in a town or postcode where Hyperoptic operates will necessarily be connected.
Because Hyperoptic uses its own network, its availability can differ from providers using Openreach.
Check your full address before comparing packages.
Hyperoptic broadband speeds
Hyperoptic offers a range of broadband speed tiers, including gigabit-class services.
Its network can provide fast upload speeds as well as downloads, making it useful for households that regularly use cloud storage, video calls, remote working tools and other services involving significant uploads.
However, the upload and download speeds available can vary by package and connection type. Check the advertised and guaranteed speeds for your particular address.
For ordinary browsing, streaming and video calls, a moderate full-fibre package may be sufficient. Faster packages can be more beneficial for large households or frequent downloads.
Hyperoptic routers and home Wi-Fi
Hyperoptic supplies wireless equipment with its broadband packages.
The router and wireless capabilities depend on the package selected, while additional equipment may be available to improve coverage in larger properties.
Actual Wi-Fi speeds can be affected by walls, interference, router placement and the capabilities of individual devices.
In flats and apartment buildings, neighbouring wireless networks can also contribute to congestion.
Before choosing a package, check which router is included and whether you need additional equipment for whole-home coverage.
Hyperoptic broadband contracts
Hyperoptic offers different contract arrangements, including rolling monthly plans on selected packages.
This can be useful for customers who expect to move, have uncertain accommodation arrangements or simply prefer not to commit to a long minimum term.
Longer contracts may also be available.
When comparing packages, look at the monthly price, activation fees, notice periods and cancellation conditions.
A shorter contract isn’t automatically cheaper overall, so compare the cost over the period you expect to use the service.
You can also explore our no-contract broadband comparison.
Hyperoptic installation
If your building is already connected to Hyperoptic, installation may be relatively straightforward.
However, a property that hasn’t previously used Hyperoptic may require new equipment or internal cabling.
In apartment buildings, the installation process can depend on how the building’s network infrastructure is arranged.
If you’re renting, check whether your landlord or property manager needs to approve any installation work.
Confirm the installation requirements and any associated charges before ordering.
Does Hyperoptic offer a home phone service?
Hyperoptic offers home phone services on selected packages, with calls delivered over a broadband-based telephone connection.
If you need a home phone, check the available calling plans, charges and whether your existing number can be transferred.
Digital phone services may stop working during a power cut unless suitable backup arrangements are available, so this is particularly important for households that rely on their landline.
How much does Hyperoptic broadband cost?
Hyperoptic prices depend on the package, contract length and promotional offers available when you order.
Some packages may include introductory discounts, activation offers or other incentives.
To compare deals fairly, consider the full minimum-term cost, any scheduled price increases, installation charges and the price payable after promotional periods end.
Our comparison table shows available Hyperoptic packages and their calculated costs.
Is Hyperoptic broadband any good?
Hyperoptic’s main attractions include its dedicated network, fast broadband speeds and flexible contract options.
It may be particularly appealing to customers in connected apartment buildings, renters seeking shorter commitments and households that frequently upload large amounts of data.
However, its network is less widely available than major national broadband infrastructure, and installation arrangements vary.
Before choosing, compare the total cost, connection speeds, contract terms, equipment and customer support.
You can also read our Hyperoptic customer reviews to see feedback from existing and former customers.
How much does Hyperoptic broadband cost?
Hyperoptic prices depend on the package, contract length and promotional offers available when you order.
Some packages may include introductory discounts, activation offers or other incentives.
To compare deals fairly, consider the full minimum-term cost, any scheduled price increases, installation charges and the price payable after promotional periods end.
Our comparison table shows available Hyperoptic packages and their calculated costs.
Is Hyperoptic broadband any good?
Hyperoptic’s main attractions include its dedicated network, fast broadband speeds and flexible contract options.
It may be particularly appealing to customers in connected apartment buildings, renters seeking shorter commitments and households that frequently upload large amounts of data.
However, its network is less widely available than major national broadband infrastructure, and installation arrangements vary.
Before choosing, compare the total cost, connection speeds, contract terms, equipment and customer support.
You can also read our Hyperoptic customer reviews to see feedback from existing and former customers.
Switching to Hyperoptic
Switching to Hyperoptic may involve activating an existing connection or installing new network equipment.
Many residential broadband switches can be coordinated through One Touch Switch, although the arrangements depend on the networks involved.
If you’re still within your current broadband contract, check whether early termination charges apply.
Confirm the new service activation date before making arrangements to cancel any existing services yourself.
Should you choose Hyperoptic?
Hyperoptic is worth considering if your property is connected to its network and you want full-fibre broadband with a choice of contract terms.
Its fast upload speeds and flexible plans can be particularly useful for remote workers, renters and busy households.
Compare the Hyperoptic packages above, checking prices, speeds and contract conditions before ordering.
If Hyperoptic isn’t available at your address, explore our full-fibre broadband deals for alternatives.
Frequently Asked Questions
Does Hyperoptic use the Openreach network?
Hyperoptic operates its own broadband network rather than relying primarily on Openreach for residential connections. This means Hyperoptic may be available where other full-fibre services aren’t, or vice versa.
Is Hyperoptic available in houses as well as flats?
Yes, although Hyperoptic has a strong presence in apartment buildings and residential developments. Availability depends on whether the individual property is connected to its network.
Does Hyperoptic offer monthly rolling contracts?
Yes. Hyperoptic offers rolling monthly broadband contracts on selected services. Check the current price, notice period, activation charges and cancellation terms before ordering.
Does Hyperoptic offer symmetrical broadband speeds?
Hyperoptic offers fast upload speeds on its network, with symmetrical speeds on qualifying services. Actual upload and download speeds depend on the package and connection technology.
Will I need an engineer to install Hyperoptic?
Possibly. If your property is already connected, activation may be straightforward. Otherwise, installation work and new equipment may be required.
Can I get Hyperoptic broadband without a landline?
Yes. Hyperoptic broadband doesn’t require a traditional copper telephone line. Home phone services may be available separately on selected packages.
Not sure if Hyperoptic is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.
