Is Plusnet broadband any good?

We have reviews and ratings from 35 verified customers of Plusnet broadband.

We surveyed new customers 60 to 120 days after switching to Plusnet - here's what they told us:

  • When connected the speed is excellent, but I have ongoing issues with the connection, despite multiple visits from an engineer. It often won't connect for days at a time, but I'm still being charged full price. Very unhappy.

    Overall Satisfaction: 2/10

  • Service and reliability good. Issue with the my router being delayed so no broadband for 6 days. Issue resolved.

    Overall Satisfaction: 7/10

  • Plusnet's customer service is very good. Switching was easy and I get decent broadband speed. Glad I switched.

    Overall Satisfaction: 10/10


On average, people switching to Plusnet saved around £6.11 per month, and rated their Plusnet broadband 8.3/10.

New customers told us that they waited around less than 2 weeks between ordering and getting set up with Plusnet.

To read more about what customers think of Plusnet's broadband deals, check out our Plusnet reviews page for 32 more reviews and in-depth ratings data.


Everything you need to know about Plusnet

Originally an independent broadband provider based in Sheffield, Plusnet were bought out by BT in 2007. They still run as an independent company and continue to rely on their Yorkshire brand.

Most Plusnet deals tend towards the cheaper end of the market, focusing on value and simple pricing rather than all the bells and whistles.

All home broadband deals come with unlimited usage. Some traffic management may take place on your Plusnet connection – see which providers do this, and how it could affect you, here.

Broadband is available on 12 month contracts or for more flexibility, on a 30-day rolling contract.

Plusnet is one of the only providers to offer these shorter broadband contracts.

What can you get with Plusnet?

ADSL broadband

Plusnet offers unlimited ADSL broadband at maximum speeds of 17Mbps.

Calls

Yes. Calls packages are available. You can get Line Rental only, which gives you a phone line but no calls bundled in, or you can add Evening and Weekends or Anytime Calls for £4 a month or £8 a month respectively.

Mobiles

Existing Plusnet SIM Only customers can get a discount if they’re also with Plusnet for home broadband too. See Plusnet 4G SIM Only deals on our sister site SIMOnlyDeals.co.uk.

It is aimed at the value end of the market with cheap data complete with excellent call coverage throughout the UK.

Plusnet uses the EE network so you know you’ll be getting the fastest data speeds.

Fibre broadband

Plusnet offer two kinds of fibre broadband: Unlimited Fibre at 38Mbps and Unlimited Fibre Extra at 76Mbps.

TV

Plusnet offers TV packages through Youview. You will need to be a home phone and fibre broadband customer with Plusnet to access this, though.

Just watch out on the contract length, too. Each Youview box comes on an 18 month contract, so if you have a 12 month broadband deal you’ll need to renew it to carry on watching the channels you get.

A Youview TV box gives you 70 Freeview channels and BT Sport Lite. You also get 20 entertainment channels including MTV, SyFy, UK Gold and Discovery Channel.

You can watch all of the major on-demand apps including BBC iPlayer, ITV Player and All4 and using the Youview box you can scroll back 7 days, as well as being able to pause and rewind live TV.

A standard Youview box costs £5 a month and comes with a £5.99 up front cost.

The Youview+ box is also £5 a month but costs an extra £57.99 up front. With this you get all the Freeview channels along with the ability to record up to 150 hours of HD TV.

Business broadband

No Plusnet business broadband packages available as of November 2017.

Why choose Plusnet?

Plusnet has some of the best-value broadband packages with decent cost-benefit ratio. Customer service is well-rated.

Not sure if Plusnet is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.