Broadband Provider Reviews | BroadbandDeals.co.uk

A-Z of ISPs on BroadbandDeals

We survey confirmed customers of each internet service provider to bring you fair and accurate reviews and ratings.

Click a provider to see their latest deals and in-depth information.

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BT

BT

British Telecom is the largest of the Big Four broadband providers and one of the best-known companies in the UK.

Recent reviews:

  • I was very impressed with the switch. I knew what date I was switching and was kept up to date with the progress, when the router had been posted and when it would arrive. The speed and wifi signal is better by far than my previous provider. The new deal costs more than I was paying before, however I do believe you get what you pay for. I am happy with my choice, BT are now my preferred internet service provider, as they offer a great service.

    Overall Satisfaction: 9/10

  • New router arrived 2 days before the engineer was due to visit. When the engineer came, he was very friendly and professional and made sure everything was good before leaving. The connection has been unbroken since installation where as previous provider we needed to reset router every so often. Speed is exactly what was promised, even in peak times. Very happy with a very easy switch over.

    Overall Satisfaction: 10/10

Avg. 8.8/10

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10 Reviews

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Community Fibre

Community Fibre

Community Fibre are relative newcomers, offering Full-Fibre broadband to over 4 thousand postcodes.

Are you one of the lucky ones?

(We don't have any verified customer reviews for Community Fibre yet.)

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    DirectSave

    DirectSave

    DirectSave are an independent broadband and phone supplier for both home and business.

    Recent reviews:

    • I started with standard broadband. Alas, it was too slow for my needs. So, I upgraded to fibre, and so far, I've had no issues. I will be looking for a cheaper price though, when my contract expires.

      Overall Satisfaction: 8/10

    • Unfortunately my switch was very delayed. The router they sent was faulty and had to be returned and I was stuck without internet for over a week. The connection is not good, and overall it's not worth it for the small saving on monthly outgoings.

      Overall Satisfaction: 2/10

    Avg. 6.6/10

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    9 Reviews

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    EE

    EE

    EE is best known as one of the Big Four mobile networks in the UK. Provides traditional home broadband as well the fastest and best-rated 4G mobile broadband.

    Recent reviews:

    • Quick switch. I’m happy with my choice and I'll stick with EE! I do find the WiFi a bit slow sometimes but I think that’s probably down to so many Xbox’s being on.

      Overall Satisfaction: 8/10

    • Switching was quick and easy. Broadband speed is great, and the price is excellent. Very happy with the switch!

      Overall Satisfaction: 10/10

    Avg. 8.1/10

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    8 Reviews

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    Gigaclear

    Gigaclear

    (We don't have any verified customer reviews for Gigaclear yet.)

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      Hyperoptic

      Hyperoptic

      Hyperoptic offer high-speed Fibre-to-Premises broadband to a limited number of UK households.

      (We don't have any verified customer reviews for Hyperoptic yet.)

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        italk

        italk

        (We don't have any verified customer reviews for italk yet.)

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          John Lewis

          John Lewis

          Not just a department store, John Lewis also provides broadband using Plusnet’s network.

          Recent reviews:

          • Switch was quick, and very happy with customer service. I'm mostly happy I'm saving money although I definitely think the speed is worse than with my previous provider.

            Overall Satisfaction: 7/10

          • The switch was done two days late. The service is much the same as my previous provider, but is a little bit cheaper. So far I’m happy with my choice.

            Overall Satisfaction: 6/10

          Avg. 8/10

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          5 Reviews

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          NOW Broadband

          NOW Broadband

          NOW Broadband gives you affordable internet and NOWTV bundled together in one handy package. Popular offers include streaming and on-demand TV passes for premium entertainment, sports, Sky and kids TV channels.

          Recent reviews:

          • The switch went without a hitch. But the internet speed has been approximately 3 mbps. Sometimes it goes up to nearly 5. We have had an engineer out to check the home set up and signal coming into the house. Basically, no change.

            Overall Satisfaction: 5/10

          • After more than 10 weeks I am still waiting for a new line installation, so I can't really rate them for speed or reliability. But I am not satisfied with the delay and would not recommend NOW to anyone.

            Overall Satisfaction: 2/10

          Avg. 7.6/10

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          22 Reviews

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          O2

          O2

          O2 is one of the UK’s Big Four mobile networks offering the widest range and some of the fastest 4G mobile broadband on the market.

          (We don't have any verified customer reviews for O2 yet.)

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            Onestream

            Onestream

            (We don't have any verified customer reviews for Onestream yet.)

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              Plusnet

              Plusnet

              The Yorkshire-branded broadband, phone, TV and mobile provider, owned by BT but run as a separate company. Also provides John Lewis Broadband.

              Recent reviews:

              • The switch over took ages. I had no broadband for 2 days. The signal is awful, far worse than talk talk. It randomly cuts out. I have to use my data on my phone to load webpages. I switched because it was going to cost me a lot extra to renew with talktalk and plusnet had good deals. I should of stayed with talktalk. I can’t believe how bad it is. Can’t connect to it at all from upstairs bathroom and I live in a small house. Gamer son not happy. Want to switch back to talktalk ASAP.

                Overall Satisfaction: 2/10

              • Very happy with my choice. The switch went smoothly, it's a decent speed for what I need and good value for money.

                Overall Satisfaction: 8/10

              Avg. 8/10

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              26 Reviews

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              Post Office

              Post Office

              The Post Office joined the market in 2015 selling budget broadband and home phone deals.

              Recent reviews:

              • I'm happy I switched as I'm saving money every month. The speed isn't great but works. Good value for money and everything switched quick and easy.

                Overall Satisfaction: 7/10

              • The switch went well even with having to get a new line installed. The speed isn't that good for the money and reliability wasn't good at first but has improved. Overall quite satisfied.

                Overall Satisfaction: 8/10

              Avg. 8.3/10

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              10 Reviews

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              Shell Energy Broadband

              Shell Energy Broadband

              Shell Energy supply 100% renewable electricity, as well as gas, smart home technology and now broadband to British homes.

              Recent reviews:

              • Very satisfied with my choice. The switch went great and service is amazing. Out standing value for money.

                Overall Satisfaction: 10/10

              • Switch went ahead without issues on the day I had been told it would. No problems with the service so far. Personally, I would like faster broadband but it's not available yet in my area. So the service from Shell is as expected. The monthly price is slightly more than I used to pay, but I now have a phone plan option if I choose to use it. So far I am very satisfied with my choice.

                Overall Satisfaction: 8/10

              Avg. 9.3/10

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              9 Reviews

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              Sky

              Sky

              Sky Broadband is the second biggest fixed broadband provider in the UK with over 6 million customers. Originally best known for its satellite TV service, Sky became a major internet service provider in 2006.

              Recent reviews:

              • The switch to sky went brilliantly well. I wasn’t waiting long for an engineer to come out and connect my internet. All the relevant tests were completed well. I am happy with my decision on moving to sky and it is definitely good value for money.

                Overall Satisfaction: 10/10

              • Switch same time to week, I think quite expensive,

                Overall Satisfaction: 6/10

              Avg. 8.4/10

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              28 Reviews

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              SSE

              SSE

              SSE is one of the Big Six energy providers in the UK. It started offering home broadband in April 2015.

              (We don't have any verified customer reviews for SSE yet.)

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                TalkTalk

                TalkTalk

                A large telecoms group selling at the budget end of the market and providing broadband, calls, TV and mobiles.

                Recent reviews:

                • Very happy with my new provider TalkTalk. The speed is at least as good as BT and half the price. No complaints from me.

                  Overall Satisfaction: 9/10

                • Delivery service completely messed up the delivery, so my switch took far longer than expected. Also wifi keeps dropping out for 20 minute stretches in the early hours of the morning - annoying as I work nights from home. The speed is good though, and overall i'm pretty satisfied.

                  Overall Satisfaction: 6/10

                Avg. 7.7/10

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                14 Reviews

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                Three

                Three

                Three is one of the UK’s Big Four mobile network providers.

                (We don't have any verified customer reviews for Three yet.)

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                  Toople

                  Toople

                  Toople is a young company focused on selling business broadband and phone deals to UK SMEs and small businesses.

                  (We don't have any verified customer reviews for Toople yet.)

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                    Virgin Media

                    Virgin Media

                    Virgin Media is one of the country’s biggest ISPs with speeds of up to 350Mbps available through its own cable broadband network.

                    Recent reviews:

                    • Very fast easy new install. Service great no issues. Bills easy to read on app. Very happy.

                      Overall Satisfaction: 10/10

                    • The switch was a lot simpler than expected, it was a simple case of switching the routers and plugs, which the engineer did easily. The service so far has been good, consistent speeds throughout the last month or two. I'm very happy with the change.

                      Overall Satisfaction: 8/10

                    Avg. 8.8/10

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                    12 Reviews

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                    Vodafone

                    Vodafone

                    Vodafone is a multinational broadband company and one of the Big Four mobile networks in the UK.

                    Recent reviews:

                    • No problems with switch. Much improved service and good all round deal. Instead of paying a fiver less for a poor service, mine is now excellent. Very happy with Vodaphone.

                      Overall Satisfaction: 9/10

                    • Switch from BT to Vodafone was successful. Only issues was a loop on the local line which was quickly resolved by Openreach. Very happy.

                      Overall Satisfaction: 9/10

                    Avg. 7.8/10

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                    25 Reviews

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                    xln

                    xln

                    XLN are a business-only broadband and phone supplier based in London. They’ve been in the market since 2002 and sell packages aimed at SMEs.

                    (We don't have any verified customer reviews for xln yet.)

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