A-Z of ISPs on BroadbandDeals

British Telecom is the largest of the Big Four broadband providers and one of the best-known companies in the UK. Offering a full range of speeds as well as BT TV & broadband bundles countrywide.

Recent reviews:

• It all went smoothly. Happy with the new router. Overall really good service.

  Overall Satisfaction: 9/10

• The customer service was brilliant and I was very surprised on how fast BT were about sorting my new line and broadband out. The best saving I've made all year and they are very friendly!

  Overall Satisfaction: 10/10

DirectSave are an independent broadband and phone supplier for both home and business.

Recent reviews:

• Switch was easy. The speed is good, though the wifi is quite unreliable. Overall it's fine.

  Overall Satisfaction: 6/10

• I started with standard broadband. Alas, it was too slow for my needs. So, I upgraded to fibre, and so far, I've had no issues. I will be looking for a cheaper price though, when my contract expires.

  Overall Satisfaction: 8/10

EE is best known as one of the Big Four mobile networks in the UK. Provides traditional home broadband as well the fastest and best-rated 4G mobile broadband.

Recent reviews:

• I’m very pleased with EE broadband. The customer service is overall excellent and very helpful.

  Overall Satisfaction: 9/10

• EE were fast-acting and had my Wi-Fi up and running in a week. No issues with lost signal and brilliant value for money. Also get extra data since I’m with EE mobile already.

  Overall Satisfaction: 10/10

Hyperoptic offer high-speed Fibre-to-Premises broadband to a limited number of UK households.

Recent reviews:

• Took much longer for installation than expected, including a cancelled appointment. The fitters were lovely and cleaned up after themselves, and were very apologetic that they couldn't get me up and running because of a fault in the the original fitting of the fibre optic so a further engineer was needed to correct the fault. There was then confusion over the telephone connection and an increased charge. Not the best experience but everything is now working with no further problems.

  Overall Satisfaction: 6/10

• Install was only to the nearest plug socket near the front door. Wireless signal cuts out intermittently. Ended up buying a cable to stop problem.

  Overall Satisfaction: 8/10

Recent reviews:

• I switched to italk for a cheaper deal and more reliability. They seem to be a decent firm. Easy to contact and they help you when needed.

  Overall Satisfaction: 8/10

• At the start there were problems - the live date was supposed to be on the Wednesday but ended up being on Saturday. Sometimes slips out of signal. We have dealt with some nice customer service people, but the package we got to start with had to be down graded as the speed was not good enough. However, overall I am happy.

  Overall Satisfaction: 6/10

Not just a department store, John Lewis also provides broadband using Plusnet’s network.

Recent reviews:

• Annoyingly the switch was delayed because they asked if I wanted to keep my number for a second time, when I'd already said the week before I didn't. As a result I ended up with extra charges from my old provider as I didn't leave in time.

  Overall Satisfaction: 8/10

• Switch was quick, and very happy with customer service. I'm mostly happy I'm saving money although I definitely think the speed is worse than with my previous provider.

  Overall Satisfaction: 7/10

NOW Broadband offers members affordable internet and TV-on-Demand bundled together in one handy package. Popular offers include streaming and on-demand TV passes for premium entertainment, sports, Sky and kids TV channels.

Recent reviews:

• The switch to NOW Broadband was simple to organise on their website and it was easy to arrange the required engineer visit. However, the allotted dates for engineer visits were further away than expected. Despite this, the speed of the broadband is fast and the connection is reliable. Overall, it is very good value for money. Although it took longer than expected, I am very pleased with the switch to NOW Broadband as it provides great broadband at a lower cost than competitors.

  Overall Satisfaction: 7/10

• There was a bit of problem with connection as it took over 2 days to get connected but the engineer was helpful and NOW Broadband automatically gave compensation for this. The internet connection is a bit slow and have been down sometimes for a short while. Nice staff when contacting them. It said broadband needs some time to get stable so hopefully speed can improve later on.

  Overall Satisfaction: 7/10

The Yorkshire-branded broadband, phone, TV and mobile provider, owned by BT but run as a separate company. Also provides John Lewis Broadband.

Recent reviews:

• The switch was quick (considering the delay caused by the pandemic). Both the phone line and wifi are working well but there was some lack of clarity on when the wifi would have actually started working. The wifi is very quick and reliable.

  Overall Satisfaction: 10/10

• Service and reliability good. Issue with the my router being delayed so no broadband for 6 days. Issue resolved.

  Overall Satisfaction: 7/10

The Post Office joined the market in 2015 selling budget broadband and home phone deals.

Recent reviews:

• I'm happy I switched as I'm saving money every month. The speed isn't great but works. Good value for money and everything switched quick and easy.

  Overall Satisfaction: 7/10

• The switch went well even with having to get a new line installed. The speed isn't that good for the money and reliability wasn't good at first but has improved. Overall quite satisfied.

  Overall Satisfaction: 8/10

Shell Energy supply 100% renewable electricity, as well as gas, smart home technology and now broadband to British homes.

Recent reviews:

• I just find the wifi connection a bit slow and sometimes some of my devices disconnect from the wifi. Also signal isn’t great when you move from room to room. Overall though I am still going to see how things go in the time being

  Overall Satisfaction: 5/10

• Switching has saved me money after needing to change after loss of salary due to bereavement. Very satisfied.

  Overall Satisfaction: 10/10

Sky Broadband is the second biggest fixed broadband provider in the UK with over 6 million customers. Originally best known for its satellite TV service, Sky became a major internet service provider in 2006 – with TV & broadband bundles widely available.

Recent reviews:

• It's ok for the money. Switch went through fast. The speed could be better.

  Overall Satisfaction: 7/10

• The switch to sky went brilliantly well. I wasn’t waiting long for an engineer to come out and connect my internet. All the relevant tests were completed well. I am happy with my decision on moving to sky and it is definitely good value for money.

  Overall Satisfaction: 10/10

SSE is one of the Big Six energy providers in the UK. It started offering home broadband in April 2015.

Recent reviews:

• Very good I was with bt previously but connection was lagging , I get my energy also from sse and don’t have any problems, would recommend to anyone looking to swich

  Overall Satisfaction: 10/10

• My Internet speed is very good. I don't get a late payment fee when I pay late. Its excellent value for money and I am very happy with the service. I would highly recommend to family and friends.

  Overall Satisfaction: 10/10

A large telecoms group selling at the budget end of the market and providing broadband, calls, TV and mobiles.

Recent reviews:

• Really happy with the switch over. Had to have a new line installed, it went quickly with no problems. Some issues with unreliable wifi but over all good value.

  Overall Satisfaction: 9/10

• The switch over was great. There was an issue but the engineer came straight out an contacted me to fix it straight away . The service is great and I’m getting the speed that I pay for one hundred percent. It’s amazing value for money, compared to my old provider I am so happy with TalkTalk. Has saved me a lot of stress and made working from home so much easier, best decision I made.

  Overall Satisfaction: 10/10

Virgin Media is one of the country’s biggest ISPs with speeds of up to 350Mbps available through its own cable broadband network. Known for excellent Virgin TV & broadband bundles, they are now available to over 60% of UK households.

Recent reviews:

• Very fast easy new install. Service great no issues. Bills easy to read on app. Very happy.

  Overall Satisfaction: 10/10

• The switch was a lot simpler than expected, it was a simple case of switching the routers and plugs, which the engineer did easily. The service so far has been good, consistent speeds throughout the last month or two. I'm very happy with the change.

  Overall Satisfaction: 8/10