Everything you need to know about Hey Broadband
Hey!Broadband is a UK broadband provider offering full-fibre internet connections across selected areas of England.
The company uses dedicated full-fibre infrastructure rather than relying exclusively on the traditional Openreach network.
Its residential broadband packages are designed for households that want fast download and upload speeds, with a choice of contract terms and optional additional services.
Where is Hey Broadband available?
Hey!Broadband is available in selected communities covered by its network.
Because it operates on its own full-fibre infrastructure, availability can differ from that of providers using Openreach or other broadband networks.
A property may have access to Hey!Broadband even when some national providers cannot offer full fibre, or vice versa.
Check availability for your full address before ordering.
Hey Broadband full-fibre speeds
Hey!Broadband provides fibre-to-the-premises (FTTP) broadband, where fibre-optic cables run directly into the property.
Its residential services include packages with symmetrical download and upload speeds.
This can be particularly useful for video calls, cloud backups, uploading large files and households with several people using the internet simultaneously.
However, higher speeds won’t necessarily provide a noticeable benefit for every activity. For ordinary browsing, streaming and email, a more modest package may be entirely sufficient.
Routers and Wi-Fi
Hey!Broadband supplies wireless routers with its broadband packages, although the equipment and features included depend on the selected service.
Wireless performance is affected by the router’s capabilities, connected devices, interference and the size and layout of the property.
Even with a fast full-fibre connection, Wi-Fi may be slower in rooms far from the router.
Some packages and optional services may include additional home-networking features designed to improve coverage.
Check what is included before ordering.
Hey Broadband contract options
One useful feature of Hey!Broadband is its range of contract lengths.
The provider advertises both longer-term and shorter-term residential broadband options, including rolling arrangements on selected products.
Shorter contracts may appeal to people who expect to move home or who prefer to avoid a long commitment.
However, flexible contracts may carry different monthly charges or installation fees.
Compare the total cost and cancellation conditions rather than assuming that a shorter contract will automatically be cheaper.
See our no-contract broadband deals for more information.
Hey Broadband and home phone services
Hey!Broadband offers home phone options alongside selected broadband packages.
A digital telephone service can allow customers to make home phone calls using their broadband connection instead of a traditional analogue line.
Check whether any calling package is included, what calls cost and whether you can retain an existing phone number.
If you rely on a home phone, ask about arrangements during broadband outages or power failures.
Does Hey Broadband offer cheaper social tariffs?
Hey!Broadband advertises a social broadband tariff for eligible customers receiving certain benefits.
Social tariffs are intended to provide more affordable connectivity for households that may struggle with standard broadband prices.
Eligibility, speeds and package conditions should be checked directly with the provider.
You can also explore our guide to low-income broadband discounts.
How much does Hey Broadband cost?
Hey!Broadband’s prices vary depending on connection speed, contract length, optional services and promotional offers.
When comparing packages, look at:
- The initial monthly charge.
- Any scheduled price increases.
- Setup and installation fees.
- Router or additional Wi-Fi charges.
- Minimum contract length.
- The price payable when the contract ends.
Some packages may have different annual price-increase arrangements, so always check the specific contract terms.
Our comparison table displays listed Hey Broadband packages and their calculated costs.
Is Hey Broadband any good?
Hey!Broadband’s symmetrical full-fibre connections may appeal to households that regularly upload content, work remotely or use several connected devices.
Its range of contract terms can also offer flexibility that isn’t always available with other providers.
However, geographical coverage is limited to its network, and the best package depends on the equipment, contract conditions and support arrangements you require.
Check the actual speed estimates, total price and installation requirements before ordering.
Switching to Hey Broadband
Switching may involve installing a new fibre connection if your property hasn’t previously been connected to the Hey!Broadband network.
Many residential broadband switches can be coordinated through One Touch Switch, although the precise installation arrangements depend on your existing connection.
If you’re still within your current broadband contract, check whether early termination charges apply.
You should also confirm the activation date before making arrangements to end any existing services yourself.
Should you choose Hey Broadband?
Hey!Broadband is worth considering if its full-fibre network covers your property and you value fast upload speeds, flexible contracts or optional home phone services.
Compare the packages above, paying attention to total contract cost and included equipment.
If the provider isn’t available at your address, you can explore other options in our full-fibre broadband comparison.
Switching to Hey Broadband
Switching may involve installing a new fibre connection if your property hasn’t previously been connected to the Hey!Broadband network.
Many residential broadband switches can be coordinated through One Touch Switch, although the precise installation arrangements depend on your existing connection.
If you’re still within your current broadband contract, check whether early termination charges apply.
You should also confirm the activation date before making arrangements to end any existing services yourself.
Should you choose Hey Broadband?
Hey!Broadband is worth considering if its full-fibre network covers your property and you value fast upload speeds, flexible contracts or optional home phone services.
Compare the packages above, paying attention to total contract cost and included equipment.
If the provider isn’t available at your address, you can explore other options in our full-fibre broadband comparison.
Frequently Asked Questions
Does Hey Broadband use the Openreach network?
Hey!Broadband offers broadband over dedicated full-fibre infrastructure rather than relying exclusively on Openreach. This means its availability can differ from providers using the Openreach network.
Does Hey Broadband offer symmetrical speeds?
Yes. Hey!Broadband offers full-fibre packages with similar advertised upload and download speeds, which can be useful for video calls, remote working and cloud backups.
Does Hey Broadband offer monthly rolling contracts?
Hey!Broadband advertises shorter-term options, including rolling contracts on selected services. Check the current monthly charges, setup fees and cancellation conditions before ordering.
Can I get Hey Broadband without a landline?
Yes. Hey!Broadband offers broadband packages without an inclusive home phone calling service. Optional digital phone services are available on selected packages.
Does Hey Broadband offer a social tariff?
Yes. Hey!Broadband advertises a discounted social tariff for eligible customers receiving certain benefits. Check its current eligibility requirements and terms before applying.
Will Hey Broadband increase my monthly price?
Some Hey!Broadband contracts include scheduled annual price increases. The amount and timing depend on the package and contract terms, so check the full pricing schedule before ordering.
Not sure if Hey Broadband is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.
