BT Reviews Reviews & Ratings

We have reviews and ratings from 12 verified customers of BT Reviews broadband.

We surveyed new customers 60 to 120 days after switching to BT Reviews - here's what they told us:

  • Smooth switch. Fast speed and good wifi. Very happy over all.

    Overall Satisfaction: 10/10

  • I was very happy with the communication from BT. The equipment supplied and the installation on the date I requested was excellent. Good TV package and a broadband deal that is more suitable to my requirements and a cheaper deal over all.

    Overall Satisfaction: 9/10

  • I've found in the past BT can be a pain at contract changeover time. However in this case they were excellent. Set up the new connection within days. Great job.

    Overall Satisfaction: 9/10

Avg. 8.8/10

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12 Reviews

Satisfaction and Value for Money

  • The customers we asked said they saved on average £4.25 per month by switching to BT Reviews broadband.
  • Users gave BT Reviews 8.8/10 for overall satisfaction, and rated them 8.5/10 on value for money.
  • When asked why they chose BT Reviews broadband, 58% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: broadband speed (17%), the provider's reputation (8%), vouchers or reward offers (8%), availability (8%).

Switching and Initial Setup

  • On average, the customers we surveyed gave BT Reviews a rating of 9.2/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with BT Reviews until their new broadband was up and running.
  • 25% of new BT Reviews users had to have a new phone line or cable installed.
  • To get set up, 33% required a home visit from an engineer, with 17% needing repeat visits.
  • 25% of customers surveyed told us they needed a router upgrade and 0% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated BT Reviews 8.8/10 on average.
  • Users gave them 8.5/10 for the reliability of their broadband connection.
  • 25% of people experienced issues with intermittent downtime, with 0% saying their broadband was down persistently.
  • 0% of respondents told us they had a slow connection at least some of the time.
  • 0% said they had a poor wifi signal in some parts of their home.