BT Broadband Reviews & Ratings

We have 28 reviews and ratings from verified customers of BT broadband.

Customers were surveyed 60 to 120 days after switching to BT - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of BT broadband ratings or browse all reviews below.

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My switch was done smoothly. I did have to contact BT the day after my broadband went live as I was concerned but couldn’t get on the internet. They sent an engineer out the next day to fix a fault and they come first thing as promised. BT then credited my account with £26 as a sorry for the delay. I would recommend BT. They have been excellent very helpful when I spoke to them.

Overall Satisfaction: 10/10

Value8/10
Switch10/10
Speed7/10
Reliability10/10
The switch went well, there was no issues. I have a decent connection to the internet and they have good customer service.

Overall Satisfaction: 7/10

Value6/10
Switch7/10
Speed7/10
Reliability7/10
Switched from Sky to BT and am saving nearly £20 a month. Excellent service, couldn’t recommend enough.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Broadband speed similar to previous supplier, however have had more dropouts than with previous supplier. A mistake in giving e-mail address took a lot (approx 5 chat calls) of sorting out, with a promise each time that it would be sorted. A little frustrating at the time.

Overall Satisfaction: 7/10

Value6/10
Switch7/10
Speed7/10
Reliability7/10
The switch to BT was quick and they are easy to deal with. They have assisted me well with any issues.

Overall Satisfaction: 9/10

Value10/10
Switch10/10
Speed8/10
Reliability8/10
Very good provider. My internet connection is good and the staff are always ready to help with any issues I might have.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability9/10
The switch was very easy, BT kept me updated every step of the way. The engineer that came to my home was very friendly, explained all the information I needed to know very clearly. He was able to answer all of my questions. Although I am paying a little more I don’t mind as my speed is good and a lot more reliable than my last provider. I am very happy with switching to BT.

Overall Satisfaction: 9/10

Value8/10
Switch10/10
Speed9/10
Reliability10/10
I'm very happy with my broadband with BT. They were quick, efficient and very friendly. Good customer service.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Fairly easy fuss free switch over. Had one day of no service due to the router being redirected by post, other than that everything straightforward.

Overall Satisfaction: 9/10

Value7/10
Switch10/10
Speed6/10
Reliability7/10
Was given a price of £48.00 per month and already my second Bill is higher than expected, including a £20 discount,and Mays Bill has increased to £56. Connection sometimes breaks and sometimes slow.

Overall Satisfaction: 6/10

Value5/10
Switch8/10
Speed7/10
Reliability8/10
I ordered a package that was 50 to 100Mbps. Unfortunately, Openreach does not support that in my area. It took several calls and web chats to resolve with a lower package. They did a price match with Plusnet in the end. I am not completely happy but satisfied with the outcome.

Overall Satisfaction: 7/10

Value8/10
Switch5/10
Speed5/10
Reliability8/10
Switch was easy and has been reliable so far.

Overall Satisfaction: 7/10

Value6/10
Switch9/10
Speed8/10
Reliability8/10
Switching service from BT was very good. My previous provider had poor customer service and could not provide engineer unless time taken off work. BT have excellent customer service. New deal is good value for money.

Overall Satisfaction: 7/10

Value7/10
Switch6/10
Speed7/10
Reliability7/10
It all went smoothly. Happy with the new router. Overall really good service.

Overall Satisfaction: 9/10

Value7/10
Switch10/10
Speed9/10
Reliability9/10
The customer service was brilliant and I was very surprised on how fast BT were about sorting my new line and broadband out. The best saving I've made all year and they are very friendly!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
I'm very happy with my new broadband. It's fast and reliable with no issues. The engineer was friendly. Although paying more than I ever have previously I'm getting the broadband that has been promised

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch was delayed due to Covid restrictions, as a new line install was required. Overall it was fairly easy though, and I'm saving money.

Overall Satisfaction: 9/10

Value8/10
Switch9/10
Speed9/10
Reliability6/10
I've found in the past BT can be a pain at contract changeover time. However in this case they were excellent. Set up the new connection within days. Great job.

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed9/10
Reliability9/10
I was very impressed with the switch. I knew what date I was switching and was kept up to date with the progress, when the router had been posted and when it would arrive. The speed and wifi signal is better by far than my previous provider. The new deal costs more than I was paying before, however I do believe you get what you pay for. I am happy with my choice, BT are now my preferred internet service provider, as they offer a great service.

Overall Satisfaction: 9/10

Value8/10
Switch10/10
Speed9/10
Reliability8/10
New router arrived 2 days before the engineer was due to visit. When the engineer came, he was very friendly and professional and made sure everything was good before leaving. The connection has been unbroken since installation where as previous provider we needed to reset router every so often. Speed is exactly what was promised, even in peak times. Very happy with a very easy switch over.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability10/10
The switch went smoothly and yes the speed does match my expectations. Brilliant value for money. Best provider I have been with

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed8/10
Reliability8/10
Smooth switch. Fast speed and good wifi. Very happy over all.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch took around 2 weeks but was smooth and easy to install and required no engineer visit. The speed and reliability is quite good, and good value for money.

Overall Satisfaction: 8/10

Value7/10
Switch10/10
Speed8/10
Reliability8/10
Good and steady internet speed. No connection issues at all so far, which is promising. Fast and competent installation/switch.

Overall Satisfaction: 6/10

Value5/10
Switch7/10
Speed9/10
Reliability9/10
The online order was smooth and the order tracking was good. Constant email and text updates about my order and what stage it is at including when and what time the engineer visit will be at. The engineers visit no hassle - he explained everything he had to do before he did anything an even tided up after himself so that was a big change!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability9/10
The set up was smooth as it possibly could be. The engineer was exceptional and was on time and did the job really efficiently. The service has been really good and i can not complain at all

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed9/10
Reliability9/10
I was very happy with the communication from BT. The equipment supplied and the installation on the date I requested was excellent. Good TV package and a broadband deal that is more suitable to my requirements and a cheaper deal over all.

Overall Satisfaction: 9/10

Value8/10
Switch9/10
Speed9/10
Reliability8/10
Wasn't informed properly about what was going on - was waiting 2 extra weeks for it to actually come on. However, great value for money and I'm happy with the outcome. Happy customer eventually.

Overall Satisfaction: 8/10

Value9/10
Switch6/10
Speed7/10
Reliability8/10

Avg. 8.7/10

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Show all 28 reviews

BT Reviews & Ratings

We've surveyed 28 verified customers who recently switched to BT broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £1.83 per month by switching to BT broadband.
  • Users gave BT 8.7/10 for overall satisfaction, and rated them 8.2/10 on value for money.
  • When asked why they chose BT broadband, 39% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: the provider's reputation (25%), broadband speed (25%), vouchers or reward offers (7%), availability (4%).

Switching and Initial Set-Up

  • On average, the customers we surveyed gave BT a rating of 9/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with BT until their new broadband was up and running.
  • 18% of new BT users had to have a new phone line or cable installed.
  • To get set up, 46% required a home visit from an engineer, with 14% needing repeat visits.
  • 18% of customers surveyed told us they needed a router upgrade and 7% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated BT 8.4/10 on average.
  • Users gave them 8.6/10 for the reliability of their broadband connection.
  • 18% of people experienced issues with intermittent downtime, with 0% saying their broadband was down persistently.
  • 11% of respondents told us they had a slow connection at least some of the time.
  • 4% said they had a poor wifi signal in some parts of their home.


All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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