BT Broadband Reviews & Ratings

We have 12 reviews and ratings from verified customers of BT broadband.

Customers were surveyed 60 to 120 days after switching to BT - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of BT broadband ratings or browse all reviews below.

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The switch was delayed due to Covid restrictions, as a new line install was required. Overall it was fairly easy though, and I'm saving money.

Overall Satisfaction: 9/10

Value8/10
Switch9/10
Speed9/10
Reliability6/10
I've found in the past BT can be a pain at contract changeover time. However in this case they were excellent. Set up the new connection within days. Great job.

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed9/10
Reliability9/10
I was very impressed with the switch. I knew what date I was switching and was kept up to date with the progress, when the router had been posted and when it would arrive. The speed and wifi signal is better by far than my previous provider. The new deal costs more than I was paying before, however I do believe you get what you pay for. I am happy with my choice, BT are now my preferred internet service provider, as they offer a great service.

Overall Satisfaction: 9/10

Value8/10
Switch10/10
Speed9/10
Reliability8/10
New router arrived 2 days before the engineer was due to visit. When the engineer came, he was very friendly and professional and made sure everything was good before leaving. The connection has been unbroken since installation where as previous provider we needed to reset router every so often. Speed is exactly what was promised, even in peak times. Very happy with a very easy switch over.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability10/10
The switch went smoothly and yes the speed does match my expectations. Brilliant value for money. Best provider I have been with

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed8/10
Reliability8/10
Smooth switch. Fast speed and good wifi. Very happy over all.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch took around 2 weeks but was smooth and easy to install and required no engineer visit. The speed and reliability is quite good, and good value for money.

Overall Satisfaction: 8/10

Value7/10
Switch10/10
Speed8/10
Reliability8/10
Good and steady internet speed. No connection issues at all so far, which is promising. Fast and competent installation/switch.

Overall Satisfaction: 6/10

Value5/10
Switch7/10
Speed9/10
Reliability9/10
The online order was smooth and the order tracking was good. Constant email and text updates about my order and what stage it is at including when and what time the engineer visit will be at. The engineers visit no hassle - he explained everything he had to do before he did anything an even tided up after himself so that was a big change!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability9/10
The set up was smooth as it possibly could be. The engineer was exceptional and was on time and did the job really efficiently. The service has been really good and i can not complain at all

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed9/10
Reliability9/10
I was very happy with the communication from BT. The equipment supplied and the installation on the date I requested was excellent. Good TV package and a broadband deal that is more suitable to my requirements and a cheaper deal over all.

Overall Satisfaction: 9/10

Value8/10
Switch9/10
Speed9/10
Reliability8/10
Wasn't informed properly about what was going on - was waiting 2 extra weeks for it to actually come on. However, great value for money and I'm happy with the outcome. Happy customer eventually.

Overall Satisfaction: 8/10

Value9/10
Switch6/10
Speed7/10
Reliability8/10

Avg. 8.8/10

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Show all 12 reviews

BT Reviews & Ratings

We've surveyed 12 verified customers who recently switched to BT broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £4.25 per month by switching to BT broadband.
  • Users gave BT 8.8/10 for overall satisfaction, and rated them 8.5/10 on value for money.
  • When asked why they chose BT broadband, 58% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: broadband speed (17%), the provider's reputation (8%), vouchers or reward offers (8%), availability (8%).

Switching and Initial Setup

  • On average, the customers we surveyed gave BT a rating of 9.2/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with BT until their new broadband was up and running.
  • 25% of new BT users had to have a new phone line or cable installed.
  • To get set up, 33% required a home visit from an engineer, with 17% needing repeat visits.
  • 25% of customers surveyed told us they needed a router upgrade and 0% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated BT 8.8/10 on average.
  • Users gave them 8.5/10 for the reliability of their broadband connection.
  • 25% of people experienced issues with intermittent downtime, with 0% saying their broadband was down persistently.
  • 0% of respondents told us they had a slow connection at least some of the time.
  • 0% said they had a poor wifi signal in some parts of their home.


All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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