Is DirectSave broadband any good?

We have reviews and ratings from 10 verified customers of DirectSave broadband.

We surveyed new customers 60 to 120 days after switching to DirectSave - here's what they told us:

  • Their customer service is better than my previous provider. However, the switchover was slow and unfortunately I've found the upload speed to be less than impressive. I also have concerns about the security of the wifi router.

    Overall Satisfaction: 3/10

  • Switch was easy. The speed is good, though the wifi is quite unreliable. Overall it's fine.

    Overall Satisfaction: 6/10

  • Unfortunately my switch was very delayed. The router they sent was faulty and had to be returned and I was stuck without internet for over a week. The connection is not good, and overall it's not worth it for the small saving on monthly outgoings.

    Overall Satisfaction: 2/10

On average, people switching to DirectSave rated their DirectSave broadband 6.5/10.

New customers told us that they waited around less than 2 weeks between ordering and getting set up with DirectSave.

To read more about what customers think of DirectSave's broadband deals, check out our DirectSave reviews page for 7 more reviews and in-depth ratings data.

Everything you need to know about DirectSave

DirectSave Telecom is the trading name of UK Utilities Ltd, a telephone and broadband provider based in Watford who have been around since 1995.

DirectSave offer both capped and unlimited broadband deals, as well as a wide selection of ADSL and fibre broadband products on either a contract or no-contract basis.

DirectSave is all about the bundles, where you can package together your broadband and phone, and tailor it to what you actually use. They are also one of the few providers to offer one-month rolling and 12 month deals as well as 18 month contracts, for ultimate flexibility.

There are varying set-up fees ranging from £24.95 to £45.80.

What can you get with DirectSave?

ADSL broadband

DirectSave offer ADSL broadband up to 17Mbps and ADSL+ broadband with speeds up to 24Mbps. Contracts of one month, 12 months and 18 months are available and start at £21 a month.


DirectSave offer three kinds of calls packages to add to your broadband. Calls to UK landlines cost 10.25p per minute, while calls to UK mobiles come in at 15p per minute.

Pay per use calls, Free Evenings & Weekends goes for £2.95 per month or the Free Anytime package costs £7.65 per month.


DirectSave offer a range of mobile call plans for both business and home use.

Fibre broadband

There are two kinds of fibre broadband where it is available: Superfast Fibre 38Mbps and Superfast Fibre 76Mbps.


DirectSave don’t have any TV options bundled along with their broadband and phone deals.

Business broadband

DirectSave have a wide range of business phone and broadband packages, along with all the inclusive extras you might need, starting from £7.50 a month.

Why choose DirectSave?

While their prices are not the cheapest on the market, DirectSave are one of the few broadband providers not to carry out credit checks on potential customers, so if you’re struggling to get a contract elsewhere then DirectSave may be for you.

If you love your extra bargains DirectSave give all of their new customers free signup to their World Privilege Plus savings card, which offers cashback and discounts on a range of shopping and lifestyle products.

Not sure if DirectSave is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.