Is Shell broadband any good?

We have reviews and ratings from 61 verified customers of Shell broadband.

We surveyed new customers 60 to 120 days after switching to Shell - here's what they told us:

  • The switch went extremely well as they kept me updated at every point needed. The service is excellent they take the bill on time let me know when bill is ready and the speed is excellent. I have experienced worse providers were the cost was more and signal poor with Shell the cost is reasonable and the speed is excellent. I am extremely happy with Shell and would highly recommend to friends and family.

    Overall Satisfaction: 10/10

  • The broadband speed is slow. It’s not getting what I was told it would get. It’s ok sometimes when it works but when watching certain on catch up tv it freezes some of the time which isn’t ideal and can be annoying.

    Overall Satisfaction: 5/10

  • Very helpful call centre. Good connection and overall good service. Thanks Shell, keep up the good service!

    Overall Satisfaction: 8/10


On average, people switching to Shell saved around £5.72 per month, and rated their Shell broadband 8/10.

New customers told us that they waited around less than 2 weeks between ordering and getting set up with Shell.

To read more about what customers think of Shell's broadband deals, check out our Shell Energy Broadband reviews page for 58 more reviews and in-depth ratings data.


What you should know about Shell Broadband

Wondering if Shell Energy broadband is any good? Here’s what you need to know.

Shell Energy took over First Utility broadband in 2018, intending to build upon their heritage of supplying great value broadband and energy around the UK.

Shell Energy Broadband believe that fast, reliable broadband matters and they combine good value broadband packages at a discount to their energy customers who also enjoy the peace-of-mind knowing that their home electricity is being provided by 100% renewable sources.

All Shell broadband deals come with unlimited downloads and are on an 18 month contract.

Unlike many other ISPs, they also promise not to hike up prices at the end of the minimum 18 month term.


How fast is Shell Energy broadband?

Customers who recently switched their internet supply to Shell rated them 7.5/10 for speed on average.

ADSL broadband deals

Shell Energy Broadband offer ADSL broadband deals with speeds up to 17Mbps with an average peak time speed of 11Mbps.

Fibre broadband deals

Shell broadband offer FTTC Fibre broadband through Openreach with speed options from 35Mbps (Shell Superfast Fibre) to 63Mbps (Shell Superfast Fibre Plus)

Full-Fibre broadband deals

Shell Energy have recently started to offer Full-Fibre (FTTP) broadband deals to their customers. Shell Full-Fibre broadband ranges from 100Mbps to 900Mbps.


What bundles are available from Shell Broadband?

Landline and calls

Shell’s ADSL and FTTC broadband deals all come with a landline. Customers can choose to pay extra monthly fees for Evening & Weekend or Anytime call bundles, which include free unlimited local and national calls to 01, 02 and 03 numbers and to UK mobile numbers.

For customers without a calls bundle, calls to landlines and mobiles cost 13p per minute, with a minimum charge of 20p per call.

TV + Broadband

Shell do not currently offer any TV bundles with their broadband deals.


Is Shell Energy Broadband any good?

Shell offers a range of deals to suit most users. From cheap deals with low prices throughout the contract, to higher end full-fibre options, you should be able to find a broadband deal that works for your household or business.

If you’re already a customer for Shell’s energy supply, there are extra benefits and discounts available too.

If you switch to broadband with Shell, you’ll even receive money-off at the pump at Shell petrol stations. They also frequently include extra freebies, and offers such as bill credit and vouchers – making Shell’s broadband deals extra attractive.

Overall, recently switched customers rate Shell Energy Broadband at 8.3/10, and they score well on value for money. To read more about what customers think of Shell’s broadband deals, check out our Shell Broadband reviews page in full.

Not sure if Shell Energy Broadband is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.