Is John Lewis broadband any good?

We have reviews and ratings from 7 verified customers of John Lewis broadband.

We surveyed new customers 60 to 120 days after switching to John Lewis - here's what they told us:

  • Annoyingly the switch was delayed because they asked if I wanted to keep my number for a second time, when I'd already said the week before I didn't. As a result I ended up with extra charges from my old provider as I didn't leave in time.

    Overall Satisfaction: 8/10

  • I found the whole process from start to finish very easy. From the first initial order to the final connection. The bonus of a £40 gift voucher was most welcome and came through within a week of connection. I do have an issue with internet dropping out frequently but that may be more to do with my line - I am hoping that JL are as proficient at solving this problem as they were with connecting me.

    Overall Satisfaction: 9/10

  • Overall I would recommend John Lewis Broadband. There was an initial hiccup whereby nothing happened for around 3 weeks after signing up until I chased the order. However, once this was sorted, they got me connected up within 10 days. There's no fibre in our area yet so I was expecting problems watching Netflix and Prime with dropouts etc, but so far after 6 weeks I haven’t experienced a single one and I haven’t needed to reset the router.

    Overall Satisfaction: 8/10

On average, people switching to John Lewis saved around £3.81 per month, and rated their John Lewis broadband 8/10.

New customers told us that they waited around 4-6 weeks between ordering and getting set up with John Lewis.

To read more about what customers think of John Lewis's broadband deals, check out our John Lewis reviews page for 4 more reviews and in-depth ratings data.

Everything you need to know about John Lewis Broadband

John Lewis entered the broadband market in 2012, growing out of the now-defunct Waitrose Broadband and Green Bee Broadband.

John Lewis Broadband is provided by Plusnet, so you’ll get all the same network reliability offered by the Yorkshire brand.

It is focused on a simple proposition of without multiple add-ons. There are just three main packages available, each on a 12 month contract: Unlimited (ADSL 17Mbps), Fibre (38Mbps), and Fibre Extra (76Mbps).

A phone line with Evening and Weekend Calls comes as standard at no extra cost across the range. Extra calls packages are available.

If you need a phone line installed and are taking John Lewis Broadband, it’ll cost £49.99 to get a new line put in.

All John Lewis Broadband is sold as unlimited usage, which means you can stream and download to your heart’s content without worrying about hitting any data caps.

John Lewis is one of the few providers to offer a freephone customer service line 24 hours a day, seven days a week.

What can you get with John Lewis Broadband?

ADSL broadband

John Lewis offers ADSL Unlimited Broadband at maximum speeds of 17Mbps.


Yes. Calls packages are available. You can get Line Rental only, which gives you a phone line with Evening and Weekend Calls ready bundled in, or you can add Anytime Calls to landlines for £5 a month or Anytime and Mobile Calls for £10 a month.


There’s no mobile or SIM Only service available from John Lewis Broadband.

Fibre broadband

John Lewis offer two kinds of fibre broadband: Fibre at 38Mbps and Fibre Extra at 76Mbps.


John Lewis does not have TV deals bundled in with its broadband.

Business broadband

No John Lewis business broadband packages available as of November 2017.

Why choose John Lewis?

John Lewis is focused on an easy-to-understand service without being over fussy on adding extra options. It uses the Plusnet broadband network and so is aimed at the value end of the market.

If you have a problem with your broadband speed the first three months of service and they can’t fix it, you’re able to cancel your contract early, penalty-free.

Router delivery and set-up is free, and all John Lewis Broadband comes with PC security included.

Not sure if John Lewis is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.