Is John Lewis broadband any good?

We have reviews and ratings from 7 verified customers of John Lewis broadband.

We surveyed new customers 60 to 120 days after switching to John Lewis - here's what they told us:

  • The switch was done two days late. The service is much the same as my previous provider, but is a little bit cheaper. So far I’m happy with my choice.

    Overall Satisfaction: 6/10

  • Overall I would recommend John Lewis Broadband. There was an initial hiccup whereby nothing happened for around 3 weeks after signing up until I chased the order. However, once this was sorted, they got me connected up within 10 days. There's no fibre in our area yet so I was expecting problems watching Netflix and Prime with dropouts etc, but so far after 6 weeks I haven’t experienced a single one and I haven’t needed to reset the router.

    Overall Satisfaction: 8/10

  • Switchover was straightforward and went through without any hitches. So far I've kept the speed that was promised and haven't noticed any drop in performance even when having several windows open. Not only is the monthly cost lower than my previous supplier but I also got two vouchers for changing provider which makes it even greater value.

    Overall Satisfaction: 8/10

On average, people switching to John Lewis saved around £3.81 per month, and rated their John Lewis broadband 8/10.

New customers told us that they waited around 4-6 weeks between ordering and getting set up with John Lewis.

To read more about what customers think of John Lewis's broadband deals, check out our John Lewis reviews page for 4 more reviews and in-depth ratings data.

Everything you need to know about John Lewis Broadband

John Lewis entered the broadband market in 2012, growing out of the now-defunct Waitrose Broadband and Green Bee Broadband.

John Lewis Broadband was provided by Plusnet, with all the same network reliability offered by the Yorkshire brand.

It was focused on a simple proposition of without multiple add-ons. There were just three main packages available, each on a 12 month contract: Unlimited (ADSL 17Mbps), Fibre (38Mbps), and Fibre Extra (76Mbps).

A phone line with Evening and Weekend Calls came as standard at no extra cost across the range. Extra calls packages were available.

If you needed a phone line installed with John Lewis Broadband, it cost £49.99 to get a new line put in.

All John Lewis Broadband was sold as unlimited usage, which meant you could stream and download to your heart’s content without worrying about hitting any data caps.

John Lewis was one of the few providers to offer a freephone customer service line 24 hours a day, seven days a week.

John Lewis broadband packages are no longer available to new customers.

Existing customers should wait to hear from John Lewis about the future of their broadband service.

Not sure if John Lewis is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.