NOW Broadband Reviews & Ratings

We have 52 reviews and ratings from verified customers of NOW broadband.

Customers were surveyed 60 to 120 days after switching to NOW - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of NOW broadband ratings or browse all reviews below.

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I work from home. My old broadband connection wasn’t great. Even when I used ethernet cable it would drop out when I was using a lot of online apps at once, and slow down in the afternoons after the schools emptied out and on Sunday evenings. The difference with Now fibre broadband is massive. I use ethernet cable when I’m working and there’s no drop off or lag, video calling always works without interruption and there’s no drop off in speed when the schools kick out. I'm pleased with the service and Now also does good deals on sports passes etc. Recommended.

Overall Satisfaction: 9/10

Value8/10
Switch9/10
Speed9/10
Reliability9/10
The switch went through painlessly. There was an initial issue in that the speed on my speed checker showed I was receiving less than the advertised speed, but Now Broadband dealt with this swiftly. I am now happy with my broadband which, for the same cost as my previous provider, offers almost double the speed.

Overall Satisfaction: 8/10

Value9/10
Switch10/10
Speed9/10
Reliability8/10
Very easy to switch and good service so far. Glad I chose Now TV. Great value for money.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed7/10
Reliability7/10
My switch to NOW went great! Their app is super helpful and the price is really reasonable.

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed9/10
Reliability9/10
Service has been fine so far. The switch went without any issues and I'm saving some money each month. The broadband is not any faster than my previous provider, but I'm happy with my choice.

Overall Satisfaction: 7/10

Value9/10
Switch8/10
Speed7/10
Reliability7/10
The switch was smoothly done, the internet is great but the signal of the router is a bit weak. I also find the internet is not working as it should on my smartphone. No problem whatsoever with my PC.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed8/10
Reliability5/10
swapped my broadband recently and could not be happier, found a great deal from what i was previously on, cheaper and faster and even free calls. it was so easy, all i had to do was sign up with the new supp;ier and they did the rest, they contact your old supplier and cancel it and send out a new router the next day. im all switch over and the new equipment works great had no problems from start to finish

Overall Satisfaction: 9/10

Value10/10
Switch9/10
Speed9/10
Reliability9/10
Very fast smooth switch, fantastic value for money taking the speed and phone package included into account, extremely happy with switch to NOW communication is professional empathetic and efficient. Great choice!

Overall Satisfaction: 10/10

Value10/10
Switch8/10
Speed9/10
Reliability9/10
Broadband switch went OK but had phone included and was without phone for 4 days until engineer came. Very good value as anytime calls included in price. Had to call them a few times but I must say customer service was excellent.

Overall Satisfaction: 9/10

Value10/10
Switch8/10
Speed9/10
Reliability8/10
Switch was very smooth with no problem. Service is good although where we are sometimes a bit slowly. Very good value for money and happy with the choice.

Overall Satisfaction: 9/10

Value10/10
Switch10/10
Speed5/10
Reliability10/10
I have had no issues at all. The speed is excellent and the switch went as smooth as it possibly could. It is much better value than my previous supplier as I got a deal for free calls as well. I would recommend.

Overall Satisfaction: 9/10

Value8/10
Switch10/10
Speed9/10
Reliability10/10
The switch went smoothly and it only took 2 weeks for NOW TV to get the service set up for me. The router was sent out by post and there was no need for engineers to come in for installation. In general, I am really happy with NOW TV broadband, I have not had any issues with connection so far (2 months since switch) like I often did with Virgin Media!

Overall Satisfaction: 8/10

Value7/10
Switch10/10
Speed8/10
Reliability9/10
The switch was very easy, just completed the online form and everything went through on time. I also received update emails from Now to let me know when and how the switch was going. The new router arrived before my go live date and was simple to install. So far the service has been excellent and I have the same performance and speed as my last provider but at a reduced price per month. Overall so far I am very happy with my choice to switch to Now.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch was very simple. Our old provider stopped their service and Now TV took over the next day. The range of the new router didn’t seem to be as great as the old one, but with boosters the speed and consistency are excellent.

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed8/10
Reliability8/10
It was a reasonable price to pay for broadband however the speed and connection was not to our standards. The company were quick and efficient when dealing with our swap. Customer services were helpful when contacted.

Overall Satisfaction: 8/10

Value9/10
Switch9/10
Speed6/10
Reliability6/10
Switching broadband was no problem at all. Have been with Now Broadband nearly two months and all seems to be OK. The only downside is my broadband plan is Super Fibre and supposed to get up to 63mbps, but unfortunately I only get 18 -20Mbps. I contacted Now and have been told that my landline is only capable to run up to 20Mbps speed. However, customer service was very kind and helpful.

Overall Satisfaction: 8/10

Value8/10
Switch9/10
Speed4/10
Reliability7/10
Easy to move supply and good value for money. For me price is a very large part of reason for changing providers, but only if it comes with a smooth service. So far so good.

Overall Satisfaction: 10/10

Value8/10
Switch10/10
Speed7/10
Reliability8/10
We had no problems at all changing to Now broadband. Everything happened on time and according to the excellent communication from Broadband Deals and Now broadband. Along with a monthly saving for an identical service we received an updated Dual band router. Couldn't be more pleased.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
My previous provider did not respond when the connection was slow. The new wifi connection from Now is good. Now broadband deal is good value for money.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability8/10
Moved into a new flat and signed up for NOW 12 month super fibre package. Was given a date approx. two weeks later when my broadband would go "live" and received a router/hub in the post prior to that. Annoyingly my broadband didn't go live on the given date so called them and was told it would be activated the following day. To their credit it was, and I also received a refund for the late activation (something like £5). Have had no issues since and the broadband connection is stable and fast enough for what I use it for (basic internet use, video streaming in 1080p, etc.). Overall, I'm quite pleased with their service and despite some initial frustration at the two week wait period to activate my connection and further one day delay I would certainly recommend them to anyone looking for cheap, reliable broadband.

Overall Satisfaction: 9/10

Value9/10
Switch8/10
Speed8/10
Reliability9/10
My previous supplier was increasing the cost of my service by £6 per month, by switching I reduced the cost by £4. The wi-fi signal could be better but overall I'm happy with Now Broadband.

Overall Satisfaction: 8/10

Value9/10
Switch8/10
Speed5/10
Reliability9/10
Been with Now broadband for 6 weeks. I've had no issues. Connection went smoothly. Working from home so I have a laptop and other devices connected and I've had no dropouts. Really pleased with it.

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed9/10
Reliability9/10
My switch was completed without any issues. The service is running fault free and is excellent value for money. Very pleased with the broadband package from Now.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch with NOW broadband was really easy and trouble free. The service was good and I was kept informed at all times. The router is ok but not great. I am also getting periods of slow intermittent performance. So much slow I turn my phone wifi off so I can get on the internet on my phone. I have been in touch with NOW about it and they suggested some action to take but it still isn't great.

Overall Satisfaction: 4/10

Value3/10
Switch10/10
Speed5/10
Reliability5/10
Am very happy with speed and cost. Service has been great so far. No problems.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
It was extremely easy to switch. The router was delivered to my choice of address in a timely fashion ready for activation date. WiFi was activated early in the day. Customer services were lovely when I called to ask if I could move activation days. The connection works well and the cost is very reasonable. Overall I'm very satisfied.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability10/10
The switch over and set up was very easy, all I had to do was plug the router in and set my computer and tv to the broadband. It was the best broadband deal I could find, great value for money, great speed, am very very satisfied.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Only took a week or so to get me up and running but since then I have had a fault on the line which I am waiting on an engineer coming out to fix. I also have a terrible signal, I can only get a wifi signal in one room of my flat, once I leave the living room the wifi signal drops.

Overall Satisfaction: 6/10

Value10/10
Switch9/10
Speed4/10
Reliability4/10
With my previous supplier the connection kept dropping out but so far no problems with NOW Broadband. Very good value for money as it includes calls and only ties me in to a 1 year contract. Happy with my choice!

Overall Satisfaction: 8/10

Value8/10
Switch9/10
Speed8/10
Reliability8/10
The switch was super easy, and so far the service has been great. I have had no issue at all and I definitely think it’s good value for money. Overall very happy with my choice and I definitely would recommend!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch went without a hitch. But the internet speed has been approximately 3 mbps. Sometimes it goes up to nearly 5. We have had an engineer out to check the home set up and signal coming into the house. Basically, no change.

Overall Satisfaction: 5/10

Value5/10
Switch9/10
Speed2/10
Reliability7/10
After more than 10 weeks I am still waiting for a new line installation, so I can't really rate them for speed or reliability. But I am not satisfied with the delay and would not recommend NOW to anyone.

Overall Satisfaction: 2/10

Value6/10
Switch1/10
Speed4/10
Reliability3/10
I switched providers as my previous contract ended and they wanted to charge more. I decided to change to NOW because it was a lot cheaper, but the switch has been a nightmare. First the router was not delivered to me but to a shop to which then I had to collect. Then it didn't work and had to have an engineer sent out which took a further week. Then the engineer couldn't help, and after much emailing back and forth I asked to cancel the contract when I still didn't have internet after a month. Then they tried to charge me for two months! I wouldn't recommend NOW to anyone.

Overall Satisfaction: 1/10

Value6/10
Switch1/10
Speed5/10
Reliability1/10
I am very happy that I found out about NOW broadband. It is very cheap and I've had no problems at all with switching.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Better than my last provider - faster speeds when downloading and good reliability. Exactly what I was looking for and have expected to get. I am very happy with them.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed4/10
Reliability10/10
The switch went smoothly. Overall much better than my previous provider. I’m happy I switched.

Overall Satisfaction: 6/10

Value7/10
Switch10/10
Speed6/10
Reliability7/10
I chose NOW for the value of the package which made it very affordable. The customer service is good and I like having optional extras for things like TV. I have already recommended my sister who has also switched to NOW TV broadband.

Overall Satisfaction: 8/10

Value9/10
Switch7/10
Speed6/10
Reliability7/10
The speed is good but could be better. Good value for money - I save £5 every month and I am able to communicate with NOW unlike my previous provider where communication was just one way; from them, with never an avenue to reach them when I needed to do.

Overall Satisfaction: 8/10

Value7/10
Switch8/10
Speed6/10
Reliability7/10
Very helpful when speaking to on the phone. The switch went very well. I am happy I switched.

Overall Satisfaction: 7/10

Value6/10
Switch10/10
Speed4/10
Reliability4/10
Got very fast delivery. Easy set up and instructions. Not had one fault or failure - overall very pleased, glad I switched to NOW broadband. Good value for money and helpful customer services .

Overall Satisfaction: 9/10

Value8/10
Switch10/10
Speed7/10
Reliability8/10
It was a fairly smooth process however I would have liked a quicker install date but understandably it wasn't the case. I will be recommending to friends and family

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed10/10
Reliability7/10
Very smooth switch, had to unfortunately pick the box up from the post office as opposed to it being in a letterbox sized parcel. Speed is 8/10, not quite as good as BT. Value for money however is excellent. I am happy I switched.

Overall Satisfaction: 8/10

Value9/10
Switch10/10
Speed8/10
Reliability8/10
Switch was satisfactory, but the wifi router is poor quality and will not, eg, support TV viewing in the next room without persistent buffering. Had to install repeaters throughout the house after trying all tech alternatives like channel changing. Router is incompatible with other providers, so better routers cannot be used instead of the TV Hub Two. Will switch from Now TV as soon as contract is up because of this

Overall Satisfaction: 5/10

Value7/10
Switch5/10
Speed5/10
Reliability5/10
Excellent value service. Great customer service. Speedy delivery

Overall Satisfaction: 9/10

Value10/10
Switch10/10
Speed7/10
Reliability8/10
Super fast phone line working but slow issues with broadband going live obviously lock down has not helped at all. Brilliant speed for the monthly cost.

Overall Satisfaction: 6/10

Value7/10
Switch4/10
Speed7/10
Reliability5/10
Very effective, quick and easy switch. A good deal fab fibre broadband deal. Responsive and helpful customer support. However, broadband speed is slower than it was promised before we switched. The engineer who visited, later on, explained that it is due to the location of our address and the initial promise was unreasonable.

Overall Satisfaction: 7/10

Value8/10
Switch9/10
Speed5/10
Reliability8/10
I'm very satisfied with my Now Broadband and would recommend to friends and family. Very good services and the broadband is a good price that's why I changed from my old one to Now TV Broadband.

Overall Satisfaction: 10/10

Value9/10
Switch10/10
Speed10/10
Reliability10/10
Very good, no problems at all. Easy enough to install so very happy so far with the service

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability9/10
I am pleased with choosing Now Broadband. It took me a while to check out each broadband company and they seem to be the best value for money. They also offered a good speed and service.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed7/10
Reliability10/10
We are very pleased with NOW broadband, it does exactly what we need and is low cost. The engineer visit was quick, easy and convenient.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10

Avg. 8.3/10

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Show all 52 reviews

NOW Reviews & Ratings

We've surveyed 52 verified customers who recently switched to NOW broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £4.43 per month by switching to NOW broadband.
  • Users gave NOW 8.3/10 for overall satisfaction, and rated them 8.6/10 on value for money.
  • When asked why they chose NOW broadband, 73% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: broadband speed (19%), vouchers or reward offers (6%), availability (2%).

Switching and Initial Setup

  • On average, the customers we surveyed gave NOW a rating of 8.9/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with NOW until their new broadband was up and running.
  • 13% of new NOW users had to have a new phone line or cable installed.
  • To get set up, 27% required a home visit from an engineer, with 6% needing repeat visits.
  • 13% of customers surveyed told us they needed a router upgrade and 4% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated NOW 7.4/10 on average.
  • Users gave them 7.9/10 for the reliability of their broadband connection.
  • 17% of people experienced issues with intermittent downtime, with 4% saying their broadband was down persistently.
  • 17% of respondents told us they had a slow connection at least some of the time.
  • 19% said they had a poor wifi signal in some parts of their home.


All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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