Shell Energy Broadband Reviews & Ratings

We have 26 reviews and ratings from verified customers of Shell Energy broadband.

Customers were surveyed 60 to 120 days after switching to Shell Energy - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of Shell Energy broadband ratings or browse all reviews below.

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I just find the wifi connection a bit slow and sometimes some of my devices disconnect from the wifi. Also signal isn’t great when you move from room to room. Overall though I am still going to see how things go in the time being

Overall Satisfaction: 5/10

Value6/10
Switch8/10
Speed5/10
Reliability4/10
Switching has saved me money after needing to change after loss of salary due to bereavement. Very satisfied.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed7/10
Reliability7/10
I chose Shell broadband because they offered reasonable prices for the service I required. The switch over went without any problems and I managed to retain my original phone number, which is a very important to me.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed8/10
Reliability10/10
Excellent customer services. Quick setup and good internet service. Slow sometimes but cheap.

Overall Satisfaction: 9/10

Value10/10
Switch10/10
Speed7/10
Reliability7/10
The switch to Shell Energy was seamless, they kept me updated every step of the way. I am very satisfied with the saving I have made by switching as the deal I received is excellent value for money compared to my previous provider.The only issue I have is the intermittent signal, very annoying when using a TV streaming service!

Overall Satisfaction: 9/10

Value10/10
Switch10/10
Speed10/10
Reliability7/10
I am happy with the service, and have no issues with speed so far. I don’t use it all that much and live alone so am the only one using it. I like the cost and I like that they mostly leave me alone and don’t send a bunch of emails. It took ages to get it set up because it didn’t work at first and they acted a bit like I was stupid and couldn’t figure out how to plug stuff in or press a reset button - which was annoying. But it works now and as long as it continues to work I don’t have any issues.

Overall Satisfaction: 8/10

Value9/10
Switch6/10
Speed7/10
Reliability7/10
Switch was fast and easy. Can't fault Shell. Very happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Not impressed. I was unable to log in, took lots of calls to get fixed. Poor support on connection.

Overall Satisfaction: 5/10

Value5/10
Switch4/10
Speed4/10
Reliability5/10
Good value for the price. Had to have a new line, which was done quickly. Happy over all.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed7/10
Reliability8/10
There was a problem with installing the new line at first but was resolved on second attempt. Other than that the services so far are good. I do find the service is good value for money. Yes I am happy with my choice.

Overall Satisfaction: 8/10

Value8/10
Switch7/10
Speed5/10
Reliability7/10
The switch was quick and easy. Since switching the speed is ok, but the signal does drop out sometimes. I don't think it's great value for money, but it's ok.

Overall Satisfaction: 6/10

Value5/10
Switch8/10
Speed6/10
Reliability6/10
Regular emails were sent to notify me about every stage of the switch. Shell is definitely great value for money and we have had no issues with the service. Best decision we made in changing to them and wish we had heard of them sooner!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability10/10
The switch was very smooth and took about 2 weeks to complete. Set up was very easy for me to do. The only problem I have is that the connection intermittently drops off and isn’t great for home working. I can’t comment on their customer service, as I haven’t spoken to anyone there.

Overall Satisfaction: 5/10

Value7/10
Switch8/10
Speed5/10
Reliability4/10
My switch went well no problems, and installation was over in minutes no waiting it was all up and running before the engineer left. It's great value for money and just what we needed.

Overall Satisfaction: 9/10

Value10/10
Switch10/10
Speed10/10
Reliability7/10
Very quick switch over, great connection and speed. very cheap monthly charge too!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability10/10
Switch over was good, but the broadband speed is no better than my previous provider. The wifi signal isnt great either.

Overall Satisfaction: 5/10

Value7/10
Switch9/10
Speed1/10
Reliability2/10
I am happy with my choice. I'm saving money monthly and the speed is ok. Good wifi signal too.

Overall Satisfaction: 8/10

Value8/10
Switch9/10
Speed7/10
Reliability7/10
Very satisfied with my choice. The switch went great and service is amazing. Out standing value for money.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability9/10
Switch went ahead without issues on the day I had been told it would. No problems with the service so far. Personally, I would like faster broadband but it's not available yet in my area. So the service from Shell is as expected. The monthly price is slightly more than I used to pay, but I now have a phone plan option if I choose to use it. So far I am very satisfied with my choice.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed7/10
Reliability7/10
Switch was fine, up and running quickly despite needing an engineer visit. The speed is fine and I have found the connection reliable. Much cheaper than my previous provider.

Overall Satisfaction: 10/10

Value10/10
Switch8/10
Speed8/10
Reliability10/10
The switch went extremely well as they kept me updated at every point needed. The service is excellent they take the bill on time let me know when bill is ready and the speed is excellent. I have experienced worse providers were the cost was more and signal poor with Shell the cost is reasonable and the speed is excellent. I am extremely happy with Shell and would highly recommend to friends and family.

Overall Satisfaction: 10/10

Value9/10
Switch10/10
Speed9/10
Reliability10/10
Easy to switch. Good speed, easy to understand bills, and good customer service. Would recommend Shell on all aspects - value for money deals and brilliant service.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability10/10
The switch was pretty straight forward and easy to follow. I can't fault Shell Energy so far and I'm happy with my choice. I'm saving money too and the customer service is very good, very polite and professional.

Overall Satisfaction: 9/10

Value8/10
Switch10/10
Speed8/10
Reliability8/10
The switch over was ok. I'm happy with the service so far. I got a good deal and I’m happy with my choice to switch to Shell.

Overall Satisfaction: 9/10

Value8/10
Switch10/10
Speed8/10
Reliability8/10
The service is great. Set-up quickly and great value for money. Very pleased.

Overall Satisfaction: 8/10

Value9/10
Switch7/10
Speed9/10
Reliability8/10
Switch went smoothly and switched on when they said it would. Very good value for money as we have 3x smart TVs and gaming consoles running at he same time. I am extremely happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10

Avg. 8.3/10

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Show all 26 reviews

Shell Energy Reviews & Ratings

We've surveyed 26 verified customers who recently switched to Shell Energy broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £5.35 per month by switching to Shell Energy broadband.
  • Users gave Shell Energy 8.3/10 for overall satisfaction, and rated them 8.6/10 on value for money.
  • When asked why they chose Shell Energy broadband, 88% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: availability (8%), broadband speed (4%).

Switching and Initial Setup

  • On average, the customers we surveyed gave Shell Energy a rating of 9/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with Shell Energy until their new broadband was up and running.
  • 15% of new Shell Energy users had to have a new phone line or cable installed.
  • To get set up, 19% required a home visit from an engineer, with 0% needing repeat visits.
  • 31% of customers surveyed told us they needed a router upgrade and 0% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated Shell Energy 7.5/10 on average.
  • Users gave them 7.6/10 for the reliability of their broadband connection.
  • 19% of people experienced issues with intermittent downtime, with 0% saying their broadband was down persistently.
  • 19% of respondents told us they had a slow connection at least some of the time.
  • 19% said they had a poor wifi signal in some parts of their home.


All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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