Is BT broadband any good?
We have reviews and ratings from 53 verified customers of BT broadband.
We surveyed new customers 60 to 120 days after switching to BT - here's what they told us:
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The set up was smooth as it possibly could be. The engineer was exceptional and was on time and did the job really efficiently. The service has been really good and i can not complain at all
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Compared to my previous provider BT is able to provide all I need at a substantially reduced cost. From initial enquiry to using the new service I was kept informed by BT and my new equipment was received in good time. I was able to changeover the modem/router etc without the use of a technician visit and the subsequent speeds and quality of the service is excellent. More than Happy with BT Broadband ,TV and phone service so far.
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The switch went smoothly and yes the speed does match my expectations. Brilliant value for money. Best provider I have been with
On average, people switching to BT saved around £1.1 per month, and rated their BT broadband 8.6/10.
New customers told us that they waited around less than 2 weeks between ordering and getting set up with BT.
To read more about what customers think of BT's broadband deals, check out our BT reviews page for 50 more reviews and in-depth ratings data.
Everything you need to know about BT broadband
BT is one of the UK’s longest-established telecommunications providers, offering home broadband, phone and TV services.
BT broadband is delivered primarily over the Openreach network, with different connection technologies available depending on your address. Customers in full-fibre areas can choose from faster FTTP packages, while other households may be offered part-fibre broadband.
BT is part of BT Group, which also owns EE and Plusnet. Although these brands share a parent company, they offer different broadband packages, prices and features.
What types of broadband does BT offer?
Full-fibre (FTTP) broadband
BT’s full-fibre packages use fibre-optic cables running directly to the property. These connections can provide faster speeds and greater capacity than older copper-based services.
Full fibre is particularly useful for busy households with several connected devices, people working from home, and customers who regularly stream, download large files or play online games.
Availability depends on whether the property is connected to a compatible fibre network.
Part-fibre (FTTC) broadband
Where full fibre isn’t available, BT may offer part-fibre services, which use fibre-optic cables to a local cabinet and copper wiring for the final connection to the property.
These packages generally offer lower speeds than FTTP, with performance affected by factors such as the distance from the cabinet.
For a more detailed explanation, see our guide to fibre broadband and our full-fibre broadband comparison.
BT broadband speeds
BT offers several broadband speed tiers, allowing customers to choose packages based on how they use the internet.
Lower-speed packages may be sufficient for browsing, email and streaming on a small number of devices. Faster full-fibre packages can be more suitable for larger households, frequent downloads and multiple people using the connection at once.
Advertised average speeds aren’t guaranteed speeds at every property. Before ordering, check the estimated speeds and minimum guaranteed download speed offered for your address.
BT broadband routers and Wi-Fi
BT broadband packages normally include a wireless router, although the equipment and features supplied can vary between products.
When comparing packages, consider the router’s wireless capabilities, the size and layout of your home, and whether you’ll need additional Wi-Fi equipment to reach rooms further from the router.
It’s also worth checking which security features, parental controls and support services are included.
BT broadband and phone packages
BT offers broadband packages with optional home phone services, including different calling arrangements.
Not everyone needs a landline for calls, so consider whether you actually use a home phone before choosing a package with inclusive minutes.
As the UK transitions away from traditional analogue telephone services, home phone connections are increasingly delivered digitally through broadband equipment.
If you’re considering a phone bundle, compare its total cost against a broadband-only package.
See our broadband and phone deals for more information.
BT broadband and TV
BT offers TV services alongside its broadband packages, with entertainment, sport and streaming options available.
Depending on the package, customers may be able to access services such as Netflix, NOW and TNT Sports, alongside free-to-air channels.
TV package names, channel selections and subscriptions can change, so check exactly what is included before ordering.
For households interested in sport or premium entertainment, a combined broadband and TV package may offer convenience, but it’s worth comparing the total cost with taking services separately.
Explore our broadband and TV deals.
How much does BT broadband cost?
BT broadband prices depend on the package, contract length, connection technology and promotional offers available when you order.
When comparing deals, look beyond the advertised introductory monthly price.
Important costs to consider include:
- Monthly charges throughout the minimum contract.
- Scheduled annual price increases.
- Setup, activation and equipment charges.
- Any introductory discounts or promotional rewards.
- The price payable after the minimum contract ends.
BT’s broadband contracts can include annual increases expressed as fixed pounds-and-pence amounts. Always check the price schedule for the particular deal you’re considering.
Our comparison table shows available BT packages and their calculated costs, helping you compare the overall commitment rather than just the starting monthly price.
Is BT broadband any good?
BT is an established national provider offering a broad choice of broadband services, including full-fibre packages where available.
Potential advantages include its extensive availability through Openreach, its range of speed options and the ability to combine broadband with home phone and TV services.
However, BT won’t necessarily be the cheapest option at every address. Customers should also compare contract terms, equipment, customer support and annual price increases.
Broadband reliability and performance depend partly on the connection technology and local infrastructure, so experiences can vary between properties.
You can also read our BT customer reviews to see feedback from people who have used the service.
Switching to BT broadband
Switching broadband providers is generally straightforward, and many UK residential broadband switches are handled through the One Touch Switch process.
In most cases, your new provider coordinates the switch with your existing provider, although additional arrangements may be needed for some connections or services.
Before switching, check whether you’re still within your current minimum contract period, as early termination charges may apply.
You’ll also want to confirm whether installation work or a new router is required.
Should you choose BT broadband?
BT may be worth considering if you want a well-established broadband provider with a choice of connection speeds and optional phone or TV services.
However, the best package depends on the broadband networks available at your property, your budget and how your household uses the internet.
Compare the BT deals above, then consider alternatives from other providers to make sure you’re getting suitable speeds and good value over the full contract.
Frequently Asked Questions
Can I get BT full-fibre broadband at my address?
BT full-fibre availability depends on whether your property is connected to a compatible fibre network. Even if neighbouring streets have full fibre, it may not yet be available at your home. Enter your postcode and select your address to check which BT broadband packages may be available.
Is BT broadband the same as EE broadband?
BT and EE are separate broadband brands owned by BT Group. They may use the same underlying network infrastructure, but their packages, prices, routers and included features can differ. It’s worth comparing both brands before choosing.
Does BT broadband require a landline?
You don’t necessarily need a traditional landline calling service to get BT broadband. Full-fibre broadband can operate without a copper telephone line, and home phone services can often be added separately. The available options depend on your package and connection technology.
Does BT increase broadband prices during a contract?
BT broadband contracts may include scheduled annual price increases. The amount and timing depend on the terms agreed when you take out or renew your package. Check the full price schedule before ordering, rather than comparing introductory monthly prices alone.
Can I get BT broadband and TV together?
Yes. BT offers broadband and TV packages that can include entertainment, streaming services and sports content. The available channels, subscriptions and equipment depend on the package you choose.
How long does it take to switch to BT?
The time required depends on your current provider, the connection at your property and whether engineering work is necessary. Many switches can be coordinated through One Touch Switch, but installing a new full-fibre connection may take longer.
Not sure if BT is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.

