Is Sky broadband any good?

We have reviews and ratings from 31 verified customers of Sky broadband.

We surveyed new customers 60 to 120 days after switching to Sky - here's what they told us:

  • My switch went extreme smoothly. My speed matches the provider. The deal is good value for my money. I am extremely happy with my switch

    Overall Satisfaction: 9/10

  • It's ok for the money. Switch went through fast. The speed could be better.

    Overall Satisfaction: 7/10

  • The switch to sky went brilliantly well. I wasn’t waiting long for an engineer to come out and connect my internet. All the relevant tests were completed well. I am happy with my decision on moving to sky and it is definitely good value for money.

    Overall Satisfaction: 10/10


On average, people switching to Sky saved around £3.56 per month, and rated their Sky broadband 8.3/10.

New customers told us that they waited around less than 2 weeks between ordering and getting set up with Sky.

To read more about what customers think of Sky's broadband deals, check out our Sky reviews page for 28 more reviews and in-depth ratings data.


Everything you need to know about Sky broadband

Sky is one of the UK’s major broadband and television providers, offering residential internet, home phone, entertainment and streaming services.

Its broadband packages use established UK network infrastructure, with a choice of connection technologies and speeds depending on the property.

Sky also offers broadband and TV bundles for households that want their internet and entertainment services from the same provider.

What types of broadband does Sky offer?

Full-fibre broadband (FTTP)

Sky offers full-fibre connections where compatible infrastructure is available.

FTTP uses fibre-optic cables running directly to the property, providing greater capacity and potentially faster speeds than older broadband connections.

Sky’s full-fibre range includes packages suitable for everyday streaming, remote working, gaming and larger households.

Selected areas may also have access to multi-gigabit services, although equipment and availability requirements differ from standard packages.

Part-fibre broadband (FTTC)

Where full fibre isn’t available, Sky may offer part-fibre broadband.

This uses fibre-optic cabling to a local cabinet and copper wiring for the final connection.

Available speeds are generally lower than FTTP and depend partly on local network conditions.

Sky broadband speeds

Sky offers several speed tiers to suit different household requirements.

A moderate-speed broadband package can be sufficient for browsing, video calls, streaming and everyday internet use.

Faster packages may be useful for homes with several simultaneous users, frequent large downloads or demanding connected devices.

However, choosing the highest available speed isn’t always necessary.

Check the estimated speeds and minimum guaranteed download speed offered for your particular address.

Sky broadband routers and Wi-Fi

Sky supplies broadband equipment with its packages, although the router and wireless capabilities depend on the product selected.

Its newer equipment supports modern wireless standards, while Sky WiFi Max provides optional features intended to improve coverage and manage home Wi-Fi.

These features can include additional wireless equipment, security controls and support services.

Some services carry an additional charge, so check what’s included with the package you’re considering.

Remember that Wi-Fi performance depends on router placement, interference, building materials and your devices.

Sky broadband and TV packages

One of Sky’s main attractions is its combination of broadband and television services.

Customers can choose from different entertainment options, including live TV, premium channels and streaming subscriptions.

Depending on the package, services may include sports, films, entertainment and access to third-party streaming platforms.

The available channels, subscriptions and equipment can change, so check the current package details before ordering.

A broadband and TV bundle can be convenient, but it isn’t automatically cheaper than buying the services separately.

Compare the complete package cost, including additional subscriptions and equipment.

Explore our broadband and TV deals.

Sky broadband and home phone

Sky offers home phone options alongside broadband, including different calling arrangements.

Customers who don’t regularly make home phone calls may prefer a package without inclusive calling allowances.

Many newer broadband connections support digital calling rather than traditional analogue telephone services.

If you need to retain your current phone number, check the transfer arrangements before switching.

 

How much does Sky broadband cost?

Sky broadband prices vary by connection speed, package, contract length and promotional offers.

Some deals include introductory discounts, rewards or reduced setup charges.

Sky contracts may allow monthly prices to change during the minimum term, so it’s important to check the applicable price terms.

When comparing packages, consider:

  • The introductory monthly price.
  • Possible price changes during the contract.
  • Installation and activation costs.
  • TV and phone subscriptions.
  • Equipment and optional Wi-Fi charges.
  • The price after the minimum contract ends.

Our comparison table shows listed Sky deals and their calculated costs to help you assess the overall commitment.

Is Sky broadband any good?

Sky offers a broad range of broadband speeds and the convenience of combining internet, telephone and television services.

Its national presence and range of entertainment options may appeal to households looking for several services under one account.

However, Sky won’t necessarily offer the lowest price at every address.

Broadband performance depends on the connection technology available, and additional entertainment services can significantly increase the overall cost.

Compare guaranteed speeds, contract conditions, Wi-Fi equipment and customer-support arrangements before ordering.

You can also read our Sky customer reviews for feedback from customers who have used the service.

 

Switching to Sky broadband

Many residential broadband switches can be coordinated through One Touch Switch.

The process depends on your current provider and whether new installation work is required.

If you’re moving to FTTP, an engineer appointment may be necessary.

Before ordering, check whether you’re still within your existing minimum contract period and whether any early termination charges apply.

Should you choose Sky broadband?

Sky is worth considering if you want a large national provider with a range of connection speeds and optional entertainment services.

However, the best package depends on your household, budget and the broadband networks available at your address.

Compare the Sky deals above, checking the total contract cost rather than just the initial monthly price.

Frequently asked questions

Does Sky offer full-fibre broadband?

Yes. Sky offers FTTP broadband where compatible fibre infrastructure is available. You can check availability by entering your postcode and selecting your address.

Do I need Sky TV to get Sky broadband?

No. Sky offers standalone broadband packages as well as broadband and TV bundles.

Does Sky broadband include a router?

Yes. Sky supplies broadband equipment with its packages. The router model and wireless features depend on the service selected.

What is Sky WiFi Max?

Sky WiFi Max is an optional service offering additional home Wi-Fi features, including coverage assistance and network-management tools. Check the current terms and whether an additional charge applies.

Does Sky increase broadband prices during a contract?

Sky broadband prices may change during the minimum contract period. Check the individual deal’s price terms and any rights you have if a change is announced.

Is Sky Broadband the same as NOW Broadband?

NOW Broadband is powered by Sky, but the two brands have different packages and pricing arrangements. Comparing both can help identify the most suitable option.

Not sure if Sky is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.