Is EE broadband any good?

We have reviews and ratings from 23 verified customers of EE broadband.

We surveyed new customers 60 to 120 days after switching to EE - here's what they told us:

  • Switching was fine however I appear to have gone from one provider to the next with similar issues. I know EE and BT are the same but had hoped for a better service

    Overall Satisfaction: 5/10

  • Switch was quick but needed replacement router. Signal on the wifi is intermittent. Speed not as good as I expected.

    Overall Satisfaction: 5/10

  • The switch went great - nice and smooth, no problems. Great service will recommend to everyone.

    Overall Satisfaction: 9/10


On average, people switching to EE saved around £4.37 per month, and rated their EE broadband 8.1/10.

New customers told us that they waited around less than 2 weeks between ordering and getting set up with EE.

To read more about what customers think of EE's broadband deals, check out our EE reviews page for 20 more reviews and in-depth ratings data.


Everything you need to know about EE broadband

EE is a major UK broadband and mobile provider, offering home internet services alongside its mobile network.

EE is part of BT Group, which also owns BT and Plusnet. Although these brands belong to the same group, their broadband packages, equipment, prices and included features can differ.

EE offers a range of broadband connections, including full-fibre services where available.

What types of broadband does EE offer?

Full-fibre (FTTP) broadband

EE offers full-fibre broadband in areas connected to compatible fibre infrastructure.

FTTP uses fibre-optic cables running directly to the property, providing the capacity for fast downloads, streaming and multiple connected devices.

Higher-speed packages can be particularly useful for busy households, people working from home and customers who regularly download large files.

Part-fibre broadband

Where full fibre isn’t available, EE may offer part-fibre services using existing network infrastructure.

These connections generally offer slower speeds than FTTP and can be affected by the distance between the property and the local street cabinet.

Use the address checker to see which EE broadband packages may be available at your property.

EE broadband speeds

EE offers different speed tiers to suit households with varying requirements.

For general browsing, video calls and streaming on a small number of devices, a moderate broadband speed may be sufficient.

Larger households with multiple connected devices or frequent large downloads may benefit from faster full-fibre packages.

However, higher advertised speeds don’t always translate into a noticeable improvement for every activity. For example, online gaming performance also depends on latency, connection stability and the game servers being used.

You can learn more in our guide to broadband speeds.

EE routers and home Wi-Fi

EE offers modern wireless equipment with its broadband packages, including Wi-Fi 7-capable routers on selected services.

Wi-Fi 7 can improve wireless performance when used with compatible devices, although actual speeds depend on the broadband connection, router placement and local conditions.

Optional Wi-Fi coverage equipment and services may also be available.

When comparing EE packages, check which router is supplied and whether any additional Wi-Fi features carry an extra charge.

EE broadband and mobile benefits

EE provides both home broadband and mobile services, and some offers include additional benefits for customers using more than one EE product.

These may include discounts, account benefits or promotional incentives.

However, mobile-related benefits can change, and not every broadband package will qualify.

Compare the total costs of the services you actually need rather than choosing a broadband deal solely because of an advertised reward.

 

How much does EE broadband cost?

EE broadband pricing depends on the package, connection speed, contract length and any promotions available when you order.

When comparing deals, check:

  • The starting monthly price.
  • Scheduled price increases during the minimum term.
  • Any setup, activation or equipment charges.
  • Contract length and early termination conditions.
  • The total cost throughout the minimum contract period.

Some EE broadband contracts include scheduled pounds-and-pence increases. The amount and timing should be clearly stated in the individual deal terms.

Our comparison table helps you compare the total cost of the EE packages currently listed.

EE broadband and TV

EE offers TV and entertainment services alongside selected broadband packages.

The available options can include streaming services, premium entertainment and sports content.

The equipment, subscriptions and channels included depend on the package selected.

If you want television alongside broadband, compare the bundle’s overall cost with purchasing the services separately.

Explore our broadband and TV deals.

Is EE broadband any good?

EE combines an established national broadband offering with modern wireless equipment, a range of speed options and potential benefits for mobile customers.

Its full-fibre packages may appeal to households looking for faster broadband, while shorter contract options can be useful for customers who want more flexibility.

However, EE won’t necessarily be the lowest-cost option for every household.

Before choosing, compare the total price, guaranteed speed information, equipment, customer support and contract terms.

You can also read our EE customer reviews for feedback from customers who have used the service.

 

Switching to EE broadband

Switching to EE is generally straightforward, although the process depends on your current provider and connection.

Many residential broadband switches can be coordinated through One Touch Switch.

If a new full-fibre installation is required, an engineer appointment may be necessary.

Before placing an order, check whether your existing broadband contract has ended and whether any early termination charges apply.

Should you choose EE broadband?

EE may be worth considering if you want a major national provider with modern Wi-Fi equipment, full-fibre options and the possibility of additional mobile-related benefits.

However, choosing the best broadband package depends on your address, household requirements and budget.

Compare the EE packages above and check their full contract costs before ordering.

Frequently Asked Questions

Is EE broadband the same as BT broadband?

EE and BT are separate consumer broadband brands owned by BT Group. They may use similar underlying infrastructure, but their prices, routers, packages and included benefits can differ.

Can I get EE full-fibre broadband at my address?

EE full-fibre availability depends on whether your property is connected to a compatible network. Enter your postcode and select your address to check which packages may be available.

Does EE broadband include Wi-Fi 7?

EE offers Wi-Fi 7-capable equipment with selected broadband services. Check the router specification and included features for the particular package you’re considering.

Can EE mobile customers get cheaper broadband?

Some EE broadband offers include benefits or discounts for eligible EE mobile customers. Eligibility and offers can change, so compare the total cost and check the current terms before ordering.

Does EE increase broadband prices during a contract?

EE broadband contracts can include scheduled annual price increases. The amount and timing depend on the terms of the package selected, so check the full price schedule before agreeing to a contract.

Does EE offer shorter broadband contracts?

EE offers different contract lengths on selected packages, including shorter options. Availability, pricing and conditions vary, so compare the options shown for your address.

Not sure if EE is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.