EE Reviews & Ratings
We have reviews and ratings from 8 verified customers of EE broadband.
We surveyed new customers 60 to 120 days after switching to EE - here's what they told us:
Overall ok, just customer service not great. Signal not great and mixed messages.
The switch went smoothly and the speed matches my expectations. Good value for money. Am very happy I switched.
Switching was quick and easy. Broadband speed is great, and the price is excellent. Very happy with the switch!
Satisfaction and Value for Money
- The customers we asked said they saved on average £8.5 per month by switching to EE broadband.
- Users gave EE 8.1/10 for overall satisfaction, and rated them 8.6/10 on value for money.
- When asked why they chose EE broadband, 75% said that they offered the most cost effective deal at the time.
- Other reasons customers cited were: broadband speed (25%).
Switching and Initial Setup
- On average, the customers we surveyed gave EE a rating of 9/10 for handling their broadband switch.
- Most customers reported that it took less than 2 weeks from placing an order with EE until their new broadband was up and running.
- 25% of new EE users had to have a new phone line or cable installed.
- To get set up, 50% required a home visit from an engineer, with 0% needing repeat visits.
- 25% of customers surveyed told us they needed a router upgrade and 13% required additional wifi signal boosters.
Broadband Speed & Reliability
- For broadband speed, customers rated EE 7.3/10 on average.
- Users gave them 7.3/10 for the reliability of their broadband connection.
- 38% of people experienced issues with intermittent downtime, with 13% saying their broadband was down persistently.
- 13% of respondents told us they had a slow connection at least some of the time.
- 25% said they had a poor wifi signal in some parts of their home.
Everything you need to know about EE
EE – or to give the business its full and mostly forgotten title – Everything Everywhere, is a 4G mobile network and fixed-line broadband provider.
The now-defunct mobile networks Orange and T-Mobile were merged in 2015 and added to EE’s customers.
BT bought EE for £12.5 billion in August 2016. EE is run as a separate company to BT, with its own staff, CEO Marc Allera and separate management.
EE channels its new customers towards 18-month contracts; you can get shorter 12-month contracts but the prices are bumped up a little more.
What can you get?
EE provides unlimited standard ADSL at maximum speeds of 17Mbps using the Openreach network.
EE does calls a little differently to other broadband providers. You have two main add-ons for calls. Add Anytime Calls to any broadband deal for £4 a month, or Anytime Calls with 1,500 mobile minutes for £10 a month.
EE’s 4G speed and coverage are consistently rated the UK’s best. EE mobile broadband is available either as a SIM, as a Car WiFi dongle you can plug in and use on the road, or as a WiFi Hub to use at home. Data usage is ever increasing
EE is best known for being one of the Big Four mobile networks in the UK. Its 4G SIM Only deals aren’t the cheapest out there but do offer download speeds up to 60Mbps.
There’s no business broadband from EE as of November 2017. That’s unlikely to change in future, as EE positions itself as a network for the general public.
All of EE’s fibre broadband deals are unlimited usage. They come in two main varieties, up to 38Mbps and up to 76Mbps.
Why choose EE?
If you already have a 12-month EE mobile SIM or contract, their data add-on when you take broadband could be right up your street. Deals come with the added extra of 5GB of data every month on top of your current deal. However, this add-on isn’t available if you have a 30-day SIM Only deal with EE, it only works with 12-month contracts.
EE’s 4G mobile broadband is on the pricey side, but if standard or fibre broadband won’t work for you, or isn’t available in your area, it’s a decent option. Its 90Mbps wireless 4G speeds also match the best download speeds on the market, only bettered by Virgin Media.