Is Virgin broadband any good?
We have reviews and ratings from 29 verified customers of Virgin broadband.
We surveyed new customers 60 to 120 days after switching to Virgin - here's what they told us:
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Virgin media service is amazing - beats any other provider! My internet is so much faster and more reliable. Very happy.
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I was with Sky. Only Virgin media could give me cable downloads of 150 mb and above. I took there cable at a speed of 340 mb. I get some times 400 mb. I have no problems with it. This is cheaper than Sky.
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Speeds not close to advertised speed. Online sign up suggested we could self-install based on address but this was not the case and had to get an engineer out. There are times of intermittent disconnection
On average, people switching to Virgin saved around £2.9 per month, and rated their Virgin broadband 8.3/10.
New customers told us that they waited around less than 2 weeks between ordering and getting set up with Virgin.
To read more about what customers think of Virgin's broadband deals, check out our Virgin Media reviews page for 26 more reviews and in-depth ratings data.
Everything you need to know about Virgin Media broadband
Virgin Media is one of the UK’s largest residential broadband and television providers.
It offers a wide range of internet packages, including gigabit-capable broadband and bundles combining broadband, television and home phone services.
Virgin Media operates within Virgin Media O2, the business formed through the combination of Virgin Media and O2.
Which network does Virgin Media use?
Virgin Media operates its own broadband infrastructure rather than relying exclusively on Openreach.
Much of its established network uses hybrid fibre-coaxial technology, commonly called HFC. This combines fibre infrastructure with coaxial cable connections to individual properties.
Virgin Media also supplies full-fibre broadband in supported areas, including locations connected through network expansion projects.
Both technologies can deliver fast downloads, but they have different technical characteristics.
Customers should check the connection technology, upload speeds and equipment available at their address rather than assuming every Virgin Media package uses FTTP.
Virgin Media broadband speeds
Virgin Media offers broadband packages covering a range of speeds, including gigabit-class services.
Faster packages may appeal to large households, frequent downloaders and customers with several devices connected simultaneously.
However, a very fast connection isn’t essential for everyday browsing or streaming on a small number of devices.
Upload speeds are also important. Some Virgin Media connections provide substantially faster downloads than uploads, while full-fibre products may offer different speed arrangements.
Check both download and upload speeds before ordering.
Virgin Media routers and Wi-Fi
Virgin Media supplies a wireless hub with its broadband packages.
The equipment depends on the connection type and package selected.
Optional whole-home Wi-Fi services may be available for households that need improved wireless coverage.
Actual Wi-Fi performance is influenced by router placement, building materials, interference and connected devices.
Even when the broadband connection is gigabit-capable, individual wireless devices may experience lower speeds.
Virgin Media broadband and TV
Virgin Media offers television packages alongside broadband.
Its entertainment services can include live channels, premium sports, films and streaming platforms, depending on the package.
A combined broadband and TV bundle can be convenient, particularly for households that use several entertainment subscriptions.
However, packages differ in their included channels, equipment and contract conditions.
Compare the total price of the bundle with purchasing the services separately.
Explore our broadband and TV comparison.
Virgin Media and O2 Volt benefits
Virgin Media and O2 are part of the same business group.
Eligible customers taking both Virgin Media broadband and O2 mobile services may qualify for Volt benefits.
These can include additional mobile data, broadband-related benefits or other incentives.
Eligibility and features can change, so check the terms of the particular offer.
A Virgin Media and O2 bundle may also involve separate contracts and billing arrangements.
Does Virgin Media require a landline?
No. Virgin Media offers broadband-only packages without an inclusive home phone service.
Digital home phone services are also available on selected packages and in supported areas.
If you want a home telephone service, check the connection requirements, calling charges and whether your existing number can be transferred.
How much does Virgin Media broadband cost?
Virgin Media prices depend on broadband speed, contract length, optional TV or phone services and promotional offers.
Some packages are discounted during the minimum term and can become significantly more expensive afterwards.
Contracts may also include scheduled annual price increases.
When comparing deals, consider the introductory price, total minimum-term cost, setup fees, additional subscriptions and the out-of-contract price.
Our comparison table displays the listed Virgin Media deals and their calculated costs.
Is Virgin Media broadband any good?
Virgin Media’s main strengths include its extensive high-speed network, gigabit-capable products and broadband and TV bundles.
It can be an attractive choice for households that want faster downloads or a combined entertainment package.
However, Virgin Media isn’t available at every UK address, and its pricing and contract terms vary considerably between packages.
Its network technology also differs from Openreach-based services, so switching may require different installation arrangements.
Compare the total cost, connection speeds, Wi-Fi equipment and customer-service information before deciding.
You can also read our Virgin Media customer reviews for historical customer experiences.
Switching to Virgin Media
Moving to Virgin Media may require a new installation if the property isn’t already connected to its network.
Many residential broadband switches can be coordinated through One Touch Switch, although the precise arrangements depend on the services involved.
Before ordering, check whether your current provider charges early termination fees.
Confirm the installation and activation arrangements before ending an existing connection.
Should you choose Virgin Media?
Virgin Media is worth considering if you want fast broadband, particularly where its network offers an alternative to Openreach-based providers.
Its TV and O2 bundle options may also appeal to households wanting several services.
However, compare the full minimum-term cost and check whether the connection technology and upload speeds meet your requirements.
The best package will depend on your address, budget and how your household uses the internet.
Frequently asked questions
Does Virgin Media use Openreach?
Virgin Media primarily uses its own cable and full-fibre infrastructure rather than Openreach. This means its availability can differ from other broadband providers.
Is Virgin Media full fibre?
Virgin Media uses both hybrid fibre-coaxial and full-fibre infrastructure. The connection technology depends on the property and local network.
Does Virgin Media offer gigabit broadband?
Yes. Virgin Media offers gigabit-capable broadband in supported areas. Available speeds depend on the package and location.
Do I need Virgin TV to get Virgin broadband?
No. Virgin Media offers standalone broadband packages as well as broadband, phone and TV bundles.
What is Virgin Media Volt?
Volt provides benefits for eligible Virgin Media broadband and O2 mobile customers. The benefits and qualifying conditions depend on the products selected.
Does Virgin Media increase prices during a contract?
Virgin Media contracts can include scheduled annual increases. Check the specific price schedule and total minimum-term cost before ordering.
Not sure if Virgin Media is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.
