Virgin Media Broadband Reviews & Ratings

We have 29 reviews and ratings from verified customers of Virgin Media broadband.

Customers were surveyed 60 to 120 days after switching to Virgin Media - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of Virgin Media broadband ratings or browse all reviews below.

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Value :
Switch :
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Unfortunately with a lack of communication between ourselves and the provider, we switched to another brand within a few weeks. A new line needed installed which caused problems and the installer kept arriving unannounced and unplanned when we were at work. We had to use our own personal hot spots on our phone for over a month whilst we tried to get WiFi sorted and it cost us a fortune.

Overall Satisfaction: 3/10

Value3/10
Switch3/10
Speed3/10
Reliability3/10
I was with Sky. Only Virgin media could give me cable downloads of 150 mb and above. I took there cable at a speed of 340 mb. I get some times 400 mb. I have no problems with it. This is cheaper than Sky.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The initial switch happened very smoothly. But at the time of line installation and the customer service during this stage was very poor, unprofessional and really stressed me out. Numerous appointments made to install line/line pull, they were cancelled and rebooked without any notifications. WiFi signal was very weak, trying to get the WiFi pods/boosters to get send out was such a hassle, had to contact customer service numerous time 1 pod was sent. It’s taken about 3 months to get a stable and acceptable WiFi signal around my property. Reason I’ve given a low score for recommendation is the experience I’ve had with my installation process and my dealing with customer service, unfortunately it’s a lot to be desired.

Overall Satisfaction: 6/10

Value9/10
Switch8/10
Speed8/10
Reliability8/10
It’s a lot better than the last provider with speed and value for money. Signal is little bit weak but not that much off issue.

Overall Satisfaction: 8/10

Value8/10
Switch9/10
Speed8/10
Reliability8/10
Much cheaper than BT, and no problems with speed. Switching was easy, and the installation was brilliant. I'm so happy I switched.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The service should be fine once the field technicians have repaired some outside cabling.

Overall Satisfaction: 5/10

Value6/10
Switch10/10
Speed3/10
Reliability2/10
Speeds not close to advertised speed. Online sign up suggested we could self-install based on address but this was not the case and had to get an engineer out. There are times of intermittent disconnection

Overall Satisfaction: 5/10

Value4/10
Switch7/10
Speed2/10
Reliability4/10
Switching very easy but had to have streaming box and landline which I did not want. Not yet used customer but hope it's better than previous provider. Broadband speed is good. Am overall happy with virgin.

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed9/10
Reliability9/10
I am happy to be a customer of Virgin. Installation kit arrived on time as per advice and was easy to put in place. Speed is as per contract and everything for the account is online which means its easy to access and view my bill. Just the wifi signal is weak and not not all my devices can be connected. This needs improvement. But still will recommend Virgin to friends and family.

Overall Satisfaction: 8/10

Value7/10
Switch10/10
Speed7/10
Reliability7/10
The package is very good value for the price.Great customer service and no delays in switching over.I’m very happy with the services I have now and would highly recommend.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
It's great value for the speed indoors. WiFi is fast and had no issues at all. Happy all round.

Overall Satisfaction: 10/10

Value10/10
Switch9/10
Speed8/10
Reliability10/10
I like my new deal very much, it's more affordable than my last provider. I can save about £3 a month, and having a 24-month contract makes me very happy. I haven't had one problem with broadband speed, everything seems perfect. The switching process was very straightforward, I found the link to the deal straight away and the form I filled in was very simple. Also the customer service was as I expected, they where very helpful and happy to help me. I'm very glad to have Virgin broadband, it gives me great pleasure to be their customer.

Overall Satisfaction: 10/10

Value5/10
Switch10/10
Speed10/10
Reliability10/10
There were no delays and the switch went smoothly. I am pleased with the switch as I have a much speedier connection for about the same price as I was paying before.

Overall Satisfaction: 8/10

Value6/10
Switch8/10
Speed7/10
Reliability7/10
Setting everything up went fast and smoothly. Low cost for good speed. I'm very happy with it.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The speed is good & reliable. The price now is acceptable but return to 44 pounds after 18 month is quite expensive.The activation fee 35 pounds is also unexpected to pay.

Overall Satisfaction: 6/10

Value6/10
Switch7/10
Speed7/10
Reliability8/10
The switch over to Virgin Media was very smooth. There were no problems installing the wiring. The deal we got for faster internet is fantastic and very good value for money. Virgin is definitely faster than our previous supplier. We are absolutely thrilled will the speed and service we received. Definitely did the right thing.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
My previous provider guaranteed a download speed of 76MBps and it has never been less. Virgin does not offer this guarantee and sometimes the broadband is insufficient.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed7/10
Reliability7/10
Very fast easy new install. Service great no issues. Bills easy to read on app. Very happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch was a lot simpler than expected, it was a simple case of switching the routers and plugs, which the engineer did easily. The service so far has been good, consistent speeds throughout the last month or two. I'm very happy with the change.

Overall Satisfaction: 8/10

Value6/10
Switch10/10
Speed10/10
Reliability8/10
Good service took a couple of weeks for it to kick in but since then it's been good. The price I'm paying is an offer at the moment - hopefully Virgin won't raise the price too much after the first year.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability8/10
The service has been superb. The switch was seamless and less stressful. It great value for money and I'm happy with my choice

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed8/10
Reliability9/10
The engineer didn't bury the cable on first visit so I had to have them back out. The service is good though and much faster than a phone line. It does go down now and then but never for very long.

Overall Satisfaction: 8/10

Value7/10
Switch7/10
Speed10/10
Reliability9/10
Virgin media service is amazing - beats any other provider! My internet is so much faster and more reliable. Very happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
WiFi connection in a small flat is quite poor. Had to purchase a WiFi booster separately to improve the signal within the property. Have been considering looking for other providers.

Overall Satisfaction: 6/10

Value7/10
Switch8/10
Speed6/10
Reliability6/10
Switch was super easy to sort and install; the app was really useful for instillation and questions I had. The connection is good and it seems to be the best deal for speed and money. Happy with our choice and wouldn’t look anywhere else!

Overall Satisfaction: 8/10

Value7/10
Switch9/10
Speed8/10
Reliability8/10
The set-up of Virgin Media was excellent. The deal I got is very affordable and the speed is extremely good. I am happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Installation within a week, no glitches with speed or signal. Engineer explained everything at visit which didn't take him long - very efficient and polite, good value for money. Glad I swapped to Virgin - should have done it sooner.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Installation easy and service fine so far. Like all broadband I feel it is overpriced, but it's good for the money compared to others. So far so good.

Overall Satisfaction: 8/10

Value7/10
Switch8/10
Speed8/10
Reliability9/10
Everything went very smooth. Decent speed and reliable connection. No complaints.

Overall Satisfaction: 8/10

Value9/10
Switch10/10
Speed8/10
Reliability8/10

Avg. 8.3/10

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  3. (5)
  4. (1)
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Show all 29 reviews

Virgin Media Reviews & Ratings

We've surveyed 29 verified customers who recently switched to Virgin Media broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £2.9 per month by switching to Virgin Media broadband.
  • Users gave Virgin Media 8.3/10 for overall satisfaction, and rated them 8/10 on value for money.
  • When asked why they chose Virgin Media broadband, 55% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: broadband speed (28%), the provider's reputation (10%), availability (7%).

Switching and Initial Set-Up

  • On average, the customers we surveyed gave Virgin Media a rating of 9.1/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with Virgin Media until their new broadband was up and running.
  • 41% of new Virgin Media users had to have a new phone line or cable installed.
  • To get set up, 59% required a home visit from an engineer, with 3% needing repeat visits.
  • 10% of customers surveyed told us they needed a router upgrade and 7% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated Virgin Media 8.1/10 on average.
  • Users gave them 8.2/10 for the reliability of their broadband connection.
  • 10% of people experienced issues with intermittent downtime, with 7% saying their broadband was down persistently.
  • 10% of respondents told us they had a slow connection at least some of the time.
  • 24% said they had a poor wifi signal in some parts of their home.

All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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