Virgin Media Broadband Reviews & Ratings

We have 12 reviews and ratings from verified customers of Virgin Media broadband.

Customers were surveyed 60 to 120 days after switching to Virgin Media - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of Virgin Media broadband ratings or browse all reviews below.

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Value :
Switch :
Speed :
Reliability :
Very fast easy new install. Service great no issues. Bills easy to read on app. Very happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch was a lot simpler than expected, it was a simple case of switching the routers and plugs, which the engineer did easily. The service so far has been good, consistent speeds throughout the last month or two. I'm very happy with the change.

Overall Satisfaction: 8/10

Value6/10
Switch10/10
Speed10/10
Reliability8/10
Good service took a couple of weeks for it to kick in but since then it's been good. The price I'm paying is an offer at the moment - hopefully Virgin won't raise the price too much after the first year.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability8/10
The service has been superb. The switch was seamless and less stressful. It great value for money and I'm happy with my choice

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed8/10
Reliability9/10
The engineer didn't bury the cable on first visit so I had to have them back out. The service is good though and much faster than a phone line. It does go down now and then but never for very long.

Overall Satisfaction: 8/10

Value7/10
Switch7/10
Speed10/10
Reliability9/10
Virgin media service is amazing - beats any other provider! My internet is so much faster and more reliable. Very happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
WiFi connection in a small flat is quite poor. Had to purchase a WiFi booster separately to improve the signal within the property. Have been considering looking for other providers.

Overall Satisfaction: 6/10

Value7/10
Switch8/10
Speed6/10
Reliability6/10
Switch was super easy to sort and install; the app was really useful for instillation and questions I had. The connection is good and it seems to be the best deal for speed and money. Happy with our choice and wouldn’t look anywhere else!

Overall Satisfaction: 8/10

Value7/10
Switch9/10
Speed8/10
Reliability8/10
The set-up of Virgin Media was excellent. The deal I got is very affordable and the speed is extremely good. I am happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Installation within a week, no glitches with speed or signal. Engineer explained everything at visit which didn't take him long - very efficient and polite, good value for money. Glad I swapped to Virgin - should have done it sooner.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Installation easy and service fine so far. Like all broadband I feel it is overpriced, but it's good for the money compared to others. So far so good.

Overall Satisfaction: 8/10

Value7/10
Switch8/10
Speed8/10
Reliability9/10
Everything went very smooth. Decent speed and reliable connection. No complaints.

Overall Satisfaction: 8/10

Value9/10
Switch10/10
Speed8/10
Reliability8/10

Avg. 8.8/10

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Show all 12 reviews

Virgin Media Reviews & Ratings

We've surveyed 12 verified customers who recently switched to Virgin Media broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £0.5 per month by switching to Virgin Media broadband.
  • Users gave Virgin Media 8.8/10 for overall satisfaction, and rated them 8.5/10 on value for money.
  • When asked why they chose Virgin Media broadband, 42% said that they offered the best connection speeds in their area.
  • Other reasons customers cited were: the monthly cost (42%), the provider's reputation (17%).

Switching and Initial Setup

  • On average, the customers we surveyed gave Virgin Media a rating of 9.3/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with Virgin Media until their new broadband was up and running.
  • 25% of new Virgin Media users had to have a new phone line or cable installed.
  • To get set up, 42% required a home visit from an engineer, with 8% needing repeat visits.
  • 8% of customers surveyed told us they needed a router upgrade and 8% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated Virgin Media 8.8/10 on average.
  • Users gave them 8.8/10 for the reliability of their broadband connection.
  • 0% of people experienced issues with intermittent downtime, with 8% saying their broadband was down persistently.
  • 8% of respondents told us they had a slow connection at least some of the time.
  • 8% said they had a poor wifi signal in some parts of their home.

All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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