Is TalkTalk broadband any good?
We have reviews and ratings from 75 verified customers of TalkTalk broadband.
We surveyed new customers 60 to 120 days after switching to TalkTalk - here's what they told us:
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The switch went great. Service has been fine so far. Speed much better than previous, very happy.
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The switch across was simple and easy as would be expected. I switch after each contract and they have all found that part easy and straightforward. I sadly find their network unreliable often using my hotspot from my Vodafone mobile sim to watch a movie properly or unstick a program. Their website is difficult to navigate around and the mobile app? Is there one ? An agent called me while at work and asked when would be best to speak with me, I requested 18:00 and never heard from them again. I am hoping I only chose 1 year with talk talk. Sadly disappointing over all. It’s like they say they can play with the big boys but in reality are way behind on service product and over all customer focus.
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It's a good deal, and decent value for money. I would be happy to recommend TalkTalk. It's good WiFi.
On average, people switching to TalkTalk saved around £5.65 per month, and rated their TalkTalk broadband 8.3/10.
New customers told us that they waited around less than 2 weeks between ordering and getting set up with TalkTalk.
To read more about what customers think of TalkTalk's broadband deals, check out our TalkTalk reviews page for 72 more reviews and in-depth ratings data.
Everything you need to know about TalkTalk
TalkTalk started life in Leeds in 2003 as a subsidiary of Carphone Warehouse. In 2010 it split away and became its own company.
Providing broadband, calls, TV and mobile services, TalkTalk is now headquartered in London.
What can you get?
ADSL broadband
TalkTalk’s ADSL broadband with maximum speeds of 17Mbps and an average speed of 11Mbps is aimed at the value end of the market.
Calls
Adding Anytime Calls to your broadband bundle will cost £12 a month. A full list of TalkTalk phone call prices is here.
TalkTalk TV
TalkTalk has its own on-demand TV services using the Youview and Youview+ Freeview HD box.
There are two packages: TalkTalk TV and TalkTalk TV Plus.
The basic package gives you the standard Youview Freeview box with which you can pause and rewind up to 30 minutes of live TV.
You get 80 Freeview channels with 15 in HD.
The more pricey TV Plus plan gets you the upgraded Youview+ box, which allows you to pause and record 90 hours of HD content, as well as rewinding up to two hours of live TV.
You’re looking at around 150 channels in total, including premium entertainment like MTV, Sky One, Sky Two and Sky Living, as well as UK Gold and Comedy Central.
Netflix is available as an app through Youview.
One-month TV Boosts are also available. These are channel collections under the likes of Entertainment, Kids or Sports so you can try out Sky Sports for a month, or Sky Cinema, or Nickelodeon, Boomerang and Disney Channel.
Fibre broadband
TalkTalk sells the same two kinds of fibre as every other provider using Openreach: up to 38Mbps and up to 76Mbps. These, like TalkTalk’s ADSL, are aimed towards the budget-conscious customer.
Why choose TalkTalk?
If price is the single biggest factor in picking your next broadband provider then TalkTalk might work for you. Their TV Boosts offer a cheaper way to get Sky Sports or Sky Cinema on one-month contracts.
Not sure if TalkTalk is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.
