TalkTalk Broadband Reviews & Ratings

We have 18 reviews and ratings from verified customers of TalkTalk broadband.

Customers were surveyed 60 to 120 days after switching to TalkTalk - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of TalkTalk broadband ratings or browse all reviews below.

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All went well although it would have been good to have been asked what date I wanted the direct debit taking out of my bank. Speeds are adequate as I use this as a backup for my cable line and reliability seems to be good too. Unfortunately TalkTalk are not able to compete with the high speeds of my main provider.

Overall Satisfaction: 8/10

Value7/10
Switch10/10
Speed6/10
Reliability8/10
All fine so far. It took nearly 3 weeks to go live but that was standard with all providers.

Overall Satisfaction: 9/10

Value8/10
Switch8/10
Speed8/10
Reliability8/10
At first I was worried as they said my connection may not be possible. Even called a 2nd engineer over it took the whole day but 100% worth it - they put in a brand new line, set it all up for me and even waited till my PC was switched on to confirm it was all connected for me. Great service, very happy I switched and would deffo recommend. I've now even got my dad onto TalkTalk too!

Overall Satisfaction: 8/10

Value9/10
Switch9/10
Speed7/10
Reliability8/10
Great service and switch. Great value for money and strong signal. Very happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Very happy with my new provider TalkTalk. The speed is at least as good as BT and half the price. No complaints from me.

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed9/10
Reliability9/10
Delivery service completely messed up the delivery, so my switch took far longer than expected. Also wifi keeps dropping out for 20 minute stretches in the early hours of the morning - annoying as I work nights from home. The speed is good though, and overall i'm pretty satisfied.

Overall Satisfaction: 6/10

Value8/10
Switch5/10
Speed8/10
Reliability6/10
The switch was fine my only problem was the router was too far from living room & wouldn't pick up the TV box they sent or my smart TV but they sent out additional plugs & so far all is well.

Overall Satisfaction: 8/10

Value7/10
Switch8/10
Speed9/10
Reliability10/10
My wifi goes off every now and then and when connected the internet is very slow. That may be down to the network in my area, but I don't feel it's good value.

Overall Satisfaction: 5/10

Value5/10
Switch9/10
Speed4/10
Reliability5/10
Connection was really fast and the engineer friendly and helpful. The service has been stable and we are getting the speeds promised. Great for streaming, Netflix, surfing the Web and can also handle gaming.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability10/10
Talk Talk is a decent broadband provider, and price wise it is reasonable as well. That said, in my area the speed is not as fast as TalkTalk advertised. But for me and my kids it is alright.

Overall Satisfaction: 6/10

Value8/10
Switch10/10
Speed6/10
Reliability7/10
The service is great when working but for some unknown reason it’s been going on and off and TalkTalk haven’t yet managed to find out why.

Overall Satisfaction: 7/10

Value9/10
Switch10/10
Speed6/10
Reliability6/10
The switch went good and when I couldn't get signal they came straight out. No real problems with the service although they have charged me for the 1st 3months and shouldn't have. It's ok for the money and i'm happy.

Overall Satisfaction: 7/10

Value7/10
Switch8/10
Speed7/10
Reliability7/10
The switch went fine and service is Good once I got a wifi booster. Would tell my friends and family to go with Talk Talk.

Overall Satisfaction: 8/10

Value9/10
Switch9/10
Speed7/10
Reliability8/10
The switch went great. Service has been fine so far. Speed much better than previous, very happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch was speedy without any issues. The engineer arrived on time and was professional. I am happy with my broadband and have no issues as yet :)

Overall Satisfaction: 9/10

Value7/10
Switch10/10
Speed9/10
Reliability9/10
Switching process was very smooth. Router arrived on time etc. My main concern is that although the broadband is fast when running, the connection drops intermittently and randomly.

Overall Satisfaction: 7/10

Value6/10
Switch9/10
Speed7/10
Reliability7/10
My wifi signal can be quite unreliable. The speed is ok for the area, and my deal is a lot cheaper than my previous provider. Overall I'm satisfied with TalkTalk.

Overall Satisfaction: 7/10

Value9/10
Switch7/10
Speed5/10
Reliability7/10
I'm happy with my deal from TalkTalk. I get the advertised speed about 80% of the time, and my deal was significantly cheaper than my previous provider. My switch didn't take place on the arranged day, but TalkTalk quickly solved the problem and arranged a small refund.

Overall Satisfaction: 9/10

Value10/10
Switch7/10
Speed8/10
Reliability9/10

Avg. 7.9/10

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Show all 18 reviews

TalkTalk Reviews & Ratings

We've surveyed 18 verified customers who recently switched to TalkTalk broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £4.47 per month by switching to TalkTalk broadband.
  • Users gave TalkTalk 7.9/10 for overall satisfaction, and rated them 8.2/10 on value for money.
  • When asked why they chose TalkTalk broadband, 83% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: broadband speed (17%).

Switching and Initial Setup

  • On average, the customers we surveyed gave TalkTalk a rating of 8.8/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with TalkTalk until their new broadband was up and running.
  • 17% of new TalkTalk users had to have a new phone line or cable installed.
  • To get set up, 28% required a home visit from an engineer, with 0% needing repeat visits.
  • 28% of customers surveyed told us they needed a router upgrade and 17% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated TalkTalk 7.4/10 on average.
  • Users gave them 8/10 for the reliability of their broadband connection.
  • 28% of people experienced issues with intermittent downtime, with 11% saying their broadband was down persistently.
  • 17% of respondents told us they had a slow connection at least some of the time.
  • 11% said they had a poor wifi signal in some parts of their home.


All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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