TalkTalk Broadband Reviews & Ratings

We have 51 reviews and ratings from verified customers of TalkTalk broadband.

Customers were surveyed 60 to 120 days after switching to TalkTalk - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of TalkTalk broadband ratings or browse all reviews below.

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The switch was easy and straight forward, setting up was very simple and quick. Value for money is superb, Internet speed is more than adequate for my needs, much happier than with my last provider, overall really pleased I switched to Talk Talk.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
No issues, didn't need an engineer. Very straightforward. However I felt there was a lack of communication and I didn't know if an engineer would be coming out.

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed9/10
Reliability9/10
The switch was terrible. We booked it 2 months in advance and then we had to call them ourselves as nothing had arrived, no router, no email, nothing. Then an exhausting cycle of calls with TalkTalk started. First of we didn't have our router so nothing worked, but we were told we would get compensation though and the router would be send asap and arrive within 2 days (~30min call incl. wait). Also we were told that the old router should still work. Two days later no router. And no internet. In a whopping 75 minute call, I was instructed to do several tests with the OST with a wired ethernet connection to the OST and had to wait for checks on TalkTalk's side. Requests to send an engineer instead and/or call back after tests were ran were refused. This call ended with me having to call back again later because a system was down that prevented running a final check. Another call the day after, router had arrived but things still not working. Another call the next day (~50min), systems still down, so had to call again next day. Was reassured of compensation of £5 a day for each day of no connection. Next day, systems worked and no error could be found. An engineer would finally be send. Two days later engineers came and, after some calls, found something was not switched in the billing process. Now finally we had internet after being without for a week. But it didn't stop there. Because no compensation came. This took another two online chat conversations. The first time I was told to wait until the next bill and reach out if nothing happened there. No surprise here, nothing happened... So I needed to reach out again. After first being told that I was connected to the right person for this and waiting several time for the person to check something, I was eventually forwarded as this turned out not to be the right person for this... The next person flatly told me that no compensation of £5 a day would be made and that there was no mention of this compensation in the notes from earlier calls. My request to listen recordings of these conversations was refused. Exhausted with all this mess, I accepted a pro-rata compensation of the days missed, which obviously does not compensate for all the lost time and inconvenience caused by TalkTalk. And guess what, even this compensation never happened... Bottom line, stay away from TalkTalk. Saving a few quid on your bill may cost you a lot, A LOT, of pain, time and inconvenience. I would never have switched away from BT if I had known this.

Overall Satisfaction: 5/10

Value6/10
Switch2/10
Speed8/10
Reliability8/10
Switch was done quickly by the engineer. He was clean and tidy throughout the job. I'm happy I switched to TalkTalk!

Overall Satisfaction: 7/10

Value7/10
Switch7/10
Speed6/10
Reliability3/10
I am really happy with TalkTalk! Haven’t had any problems, and when I have they have been easy to contact and are really helpful in supporting me with the problem.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
I had a bit of a delay with my service going live due to a crossed line. However, once an engineer was sent out I had no issues at all. Reliable, speedy and conveniently affordable. Would definitely recommend :)

Overall Satisfaction: 9/10

Value10/10
Switch10/10
Speed8/10
Reliability10/10
The switch was very quick. Router turned up on time and my service went live when they said it would. Have had no issues with it, all good so far.

Overall Satisfaction: 10/10

Value9/10
Switch10/10
Speed8/10
Reliability8/10
Switch went smoothly, and overall good value for money. The internet is just a bit slow.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed4/10
Reliability10/10
I am happy using TalkTalk. They gave me a deal suited to my needs - no need to look at other options.

Overall Satisfaction: 8/10

Value8/10
Switch8/10
Speed8/10
Reliability8/10
The switch was quick and easy and the service is brilliant so far, I cannot fault it. I did want broadband and tv as it is a greater savings but the broadband router is one room and the tv in another so settled for broadband alone for now. I am extremely happy that I switched provider as I am saving money all round. If the tv box could work connected to the tv would be a big bonus rather than having wire connections running across rooms.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Was really easy to set up and quick. I am happy with the change of broadband and I feel the Wi-Fi is stronger even when I am not in the same room. It’s also better for me money wise too!

Overall Satisfaction: 9/10

Value8/10
Switch8/10
Speed7/10
Reliability9/10
The wifi is super patchy, worse than our last provider. It is meant to be fibre optic but it’s really slow. … maybe it’s the area but I doubt it. I’m too busy to change wifi providers again

Overall Satisfaction: 3/10

Value3/10
Switch10/10
Speed3/10
Reliability3/10
Switch went smoothly with no problems at all . New router delivered on time. Broadband connected on the day given within specified time. Service is fast for the price I am paying . More secure connection with an updated router . Much better value for money than previous provider: but feel all broadband in the uk is too expensive. Very happy so far that I changed

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Quick and easy to set up. Speed is fine and am saving a lot of money. Wifi is weak sometimes, but otherwise all good.

Overall Satisfaction: 8/10

Value9/10
Switch9/10
Speed7/10
Reliability8/10
Really happy with the switch over. Had to have a new line installed, it went quickly with no problems. Some issues with unreliable wifi but over all good value.

Overall Satisfaction: 9/10

Value8/10
Switch10/10
Speed10/10
Reliability5/10
The switch over was great. There was an issue but the engineer came straight out an contacted me to fix it straight away . The service is great and I’m getting the speed that I pay for one hundred percent. It’s amazing value for money, compared to my old provider I am so happy with TalkTalk. Has saved me a lot of stress and made working from home so much easier, best decision I made.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch went very well and I'm am very happy. I will tell friends and family!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
I needed broadband for home use, for online browsing and streaming. Joining TalkTalk was simple and the router was delivered quickly. Line and broadband setup by engineer was prompt, professional and on time.

Overall Satisfaction: 9/10

Value10/10
Switch9/10
Speed9/10
Reliability10/10

Overall Satisfaction: 10/10

Value9/10
Switch10/10
Speed10/10
Reliability10/10
I switched and was concerned about keeping my number . When I checked on line and called they said it was a safe process and my number would stay . It did. I find my new broadband value for money and very reliable I would thoroughly recommend So happy we moved to a reliable network.

Overall Satisfaction: 10/10

Value8/10
Switch10/10
Speed9/10
Reliability8/10
The switch to TalkTalk has been faultless. The engineer was booked to come out, attended with no issues. The WiFi was switched on straight away along with the box. We have had absolutely no problem since switching over to TalkTalk and would not hesitate to recommend to friends and family. We will continue to use TalkTalk for a long time.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch was very quick. The box was very easy to set up when it came. My internet’s much faster now and things download better.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed8/10
Reliability8/10
The installation was botched up, but that was by OpenReach more so than TalkTalk. An engineer was needed to reconnect the line but failed to find my home. Then TalkTalk drove me up the wall: first, they kept sending conflicting messages, the online order just said there were technical difficulties, and chat was 100% useless and infuriating. After an hour on chat and an hour on the phone with support, they manage to reschedule in a week (points for that, knowing OpenReach usual lead time). I still feel they gave me too hard a time and didn't do enough. The speed is OK, but wifi signal really low. I have less than half the bars in the living room, and none by the front door (forget the garden). This is unusually poor. New router stalls and has to be unplugged and rebooted once in 5-7 days on average. No issues with billing so far. Got 5 quid or so credit for install screwup.

Overall Satisfaction: 8/10

Value7/10
Switch6/10
Speed8/10
Reliability6/10
The switch went smoothly and was very easy to set up. Just plugged in and everything worked. Broadband speed is very good.

Overall Satisfaction: 8/10

Value8/10
Switch8/10
Speed8/10
Reliability8/10
The switch over was smooth and painless. The guys that came were nice and fitted it quickly, left no mess. Happy I changed as this provider was cheaper.

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed8/10
Reliability8/10
The engineer did a very thorough job setting up my new connection. He connected the new hub and got it working for me. I have had only minor problems so far. I’m happy with TalkTalk and would recommend them.

Overall Satisfaction: 8/10

Value8/10
Switch8/10
Speed8/10
Reliability7/10
Installation was quick and I don't have any complaints to make. The WIFI connection is reliable and I don't have any issues. The actual WIFI speed is also great and just as it was advertised. Great and cost-effective WIFI provider.

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed8/10
Reliability10/10
The switch went very well, got a great broadband deal with TalkTalk. Excellent customer service when needed help. Very happy with my new broadband.

Overall Satisfaction: 9/10

Value9/10
Switch8/10
Speed9/10
Reliability10/10
Switched for personal reasons. Very happy. Great signal, great service and great deals.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability9/10
I haven't been a customer for long but so far I am happy with the service I am receiving. Connection seems good as I like to game so a strong connection is a must.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed8/10
Reliability8/10
The switch took a long time, and the wifi connection sometimes drops. I’m happy to have switched my broadband to TalkTalk because I pay less than before.

Overall Satisfaction: 7/10

Value7/10
Switch6/10
Speed7/10
Reliability6/10
Talktalk gives good internet connectivity. The engineer was quick and professional, and punctual. No disruptions of the internet connectivity at all and good speeds.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability9/10
As it Stands, I'm happy with the service provided. I'm also happy with the monthly price I am paying too. When I raised a complaint with the service, there was an engineer dispatched within 24 hours.

Overall Satisfaction: 7/10

Value7/10
Switch8/10
Speed7/10
Reliability7/10
All went well although it would have been good to have been asked what date I wanted the direct debit taking out of my bank. Speeds are adequate as I use this as a backup for my cable line and reliability seems to be good too. Unfortunately TalkTalk are not able to compete with the high speeds of my main provider.

Overall Satisfaction: 8/10

Value7/10
Switch10/10
Speed6/10
Reliability8/10
All fine so far. It took nearly 3 weeks to go live but that was standard with all providers.

Overall Satisfaction: 9/10

Value8/10
Switch8/10
Speed8/10
Reliability8/10
At first I was worried as they said my connection may not be possible. Even called a 2nd engineer over it took the whole day but 100% worth it - they put in a brand new line, set it all up for me and even waited till my PC was switched on to confirm it was all connected for me. Great service, very happy I switched and would deffo recommend. I've now even got my dad onto TalkTalk too!

Overall Satisfaction: 8/10

Value9/10
Switch9/10
Speed7/10
Reliability8/10
Great service and switch. Great value for money and strong signal. Very happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Very happy with my new provider TalkTalk. The speed is at least as good as BT and half the price. No complaints from me.

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed9/10
Reliability9/10
Delivery service completely messed up the delivery, so my switch took far longer than expected. Also wifi keeps dropping out for 20 minute stretches in the early hours of the morning - annoying as I work nights from home. The speed is good though, and overall i'm pretty satisfied.

Overall Satisfaction: 6/10

Value8/10
Switch5/10
Speed8/10
Reliability6/10
The switch was fine my only problem was the router was too far from living room & wouldn't pick up the TV box they sent or my smart TV but they sent out additional plugs & so far all is well.

Overall Satisfaction: 8/10

Value7/10
Switch8/10
Speed9/10
Reliability10/10
My wifi goes off every now and then and when connected the internet is very slow. That may be down to the network in my area, but I don't feel it's good value.

Overall Satisfaction: 5/10

Value5/10
Switch9/10
Speed4/10
Reliability5/10
Connection was really fast and the engineer friendly and helpful. The service has been stable and we are getting the speeds promised. Great for streaming, Netflix, surfing the Web and can also handle gaming.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability10/10
Talk Talk is a decent broadband provider, and price wise it is reasonable as well. That said, in my area the speed is not as fast as TalkTalk advertised. But for me and my kids it is alright.

Overall Satisfaction: 6/10

Value8/10
Switch10/10
Speed6/10
Reliability7/10
The service is great when working but for some unknown reason it’s been going on and off and TalkTalk haven’t yet managed to find out why.

Overall Satisfaction: 7/10

Value9/10
Switch10/10
Speed6/10
Reliability6/10
The switch went good and when I couldn't get signal they came straight out. No real problems with the service although they have charged me for the 1st 3months and shouldn't have. It's ok for the money and i'm happy.

Overall Satisfaction: 7/10

Value7/10
Switch8/10
Speed7/10
Reliability7/10
The switch went fine and service is Good once I got a wifi booster. Would tell my friends and family to go with Talk Talk.

Overall Satisfaction: 8/10

Value9/10
Switch9/10
Speed7/10
Reliability8/10
The switch went great. Service has been fine so far. Speed much better than previous, very happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch was speedy without any issues. The engineer arrived on time and was professional. I am happy with my broadband and have no issues as yet :)

Overall Satisfaction: 9/10

Value7/10
Switch10/10
Speed9/10
Reliability9/10
Switching process was very smooth. Router arrived on time etc. My main concern is that although the broadband is fast when running, the connection drops intermittently and randomly.

Overall Satisfaction: 7/10

Value6/10
Switch9/10
Speed7/10
Reliability7/10
My wifi signal can be quite unreliable. The speed is ok for the area, and my deal is a lot cheaper than my previous provider. Overall I'm satisfied with TalkTalk.

Overall Satisfaction: 7/10

Value9/10
Switch7/10
Speed5/10
Reliability7/10

Avg. 8.4/10

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Show all 51 reviews

TalkTalk Reviews & Ratings

We've surveyed 51 verified customers who recently switched to TalkTalk broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £5.38 per month by switching to TalkTalk broadband.
  • Users gave TalkTalk 8.4/10 for overall satisfaction, and rated them 8.4/10 on value for money.
  • When asked why they chose TalkTalk broadband, 75% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: broadband speed (16%), the provider's reputation (8%), availability (2%).

Switching and Initial Set-Up

  • On average, the customers we surveyed gave TalkTalk a rating of 8.9/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with TalkTalk until their new broadband was up and running.
  • 14% of new TalkTalk users had to have a new phone line or cable installed.
  • To get set up, 41% required a home visit from an engineer, with 2% needing repeat visits.
  • 16% of customers surveyed told us they needed a router upgrade and 10% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated TalkTalk 8/10 on average.
  • Users gave them 8.2/10 for the reliability of their broadband connection.
  • 22% of people experienced issues with intermittent downtime, with 4% saying their broadband was down persistently.
  • 12% of respondents told us they had a slow connection at least some of the time.
  • 10% said they had a poor wifi signal in some parts of their home.


All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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