Telecoms & Technology / OFCOM report highlights broadband customer service failings
We examine where broadband providers are failing on customer service, based on a review by the industry regulator.


Business broadband deals offer benefits tailored to commercial users. For many small businesses it can work out even cheaper than home broadband – especially if you’re VAT registered.
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Some low-income households can apply for cheaper broadband. Check out Social Tariffs.
Low-income household? Check out Social Tariffs.
We'll plant a tree when you switch.It's a better deal for you, and for the planet.
16 of 22 deals matched.
16 of 22 deals matched.
Annual Price Increase: monthly plan increases every year by £3/month from 1st April 2026.
12 month contract: reduced price for 12 months, standard price currently £22.95/mo, subject to change.
Annual Price Increase: monthly plan increases every year by £3/month from 1st April 2026.
24 month contract: reduced price for 24 months, standard price currently £28.95/mo, subject to change.
Annual Price Increase: monthly plan increases every year by £3/month from 1st April 2026.
12 month contract: reduced price for 12 months, standard price currently £28.95/mo, subject to change.
Annual Price Increase: monthly plan increases every year by £3/month from 1st April 2026.
24 month contract: reduced price for 24 months, standard price currently £34.95/mo, subject to change.
Annual Price Increase: monthly plan increases every year by £3/month from 1st April 2026.
24 month contract: reduced price for 24 months, standard price currently £100/mo, subject to change.
Annual Price Increase: monthly plan increases every year by £3/month from 1st April 2026.
12 month contract: reduced price for 12 months, standard price currently £100/mo, subject to change.
Annual Price Increase: monthly plan increases every year by £3/month from 1st April 2026.
24 month contract: reduced price for 24 months, standard price currently £110/mo, subject to change.
Annual Price Increase: monthly plan increases every year by £3/month from 1st April 2026.
12 month contract: reduced price for 12 months, standard price currently £110/mo, subject to change.
Annual Price Increase: monthly plan increases every year by £3/month from 1st April 2026.
24 month contract: reduced price for 24 months, standard price currently £200/mo, subject to change.
Annual Price Increase: monthly plan increases every year by £3/month from 1st April 2026.
24 month contract: reduced price for 24 months, standard price currently £210/mo, subject to change.
Don't risk overpaying - we can give you a nudge when your current contract is nearly up.
Keep up with the latest developments in UK broadband.
We examine where broadband providers are failing on customer service, based on a review by the industry regulator.
Electronic waste is generated in huge quantities each year, but we rarely consider what happens to it after we dispose of it.
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There are many platforms claiming to be among the best online review websites – but how can you tell?
Affiliate marketing increasingly underpins free internet content, but it’s important to understand how it works from a consumer perspective
Read: 'What is affiliate marketing?'Proposals to restrict or ban screen time for children are highly contentious. We consider the pros and cons
Read: 'Should we ban screen time for children?'