Telecoms & Technology / OFCOM report highlights broadband customer service failings
We examine where broadband providers are failing on customer service, based on a review by the industry regulator.
Compare mobile broadband deals.
Mobile broadband offers fast, flexible connectivity without being tied to a landline – though data tends to be limited and more expensive than home broadband.
Speed and coverage vary by provider – you can check coverage in your area through Ofcom.
Some low-income households can apply for cheaper broadband. Check out Social Tariffs.
Low-income household? Check out Social Tariffs.
We'll plant a tree when you switch.It's a better deal for you, and for the planet.
Broadband Deals Comparison Table
...
28 of 28 deals matched.
Matched Deals
28
28 of 28 deals matched.
O2_24_DataSIMO-2GB_D77MTY
O2 : 2GB 5G SIM-Only - 24 month24 Month ContractO2
Data 2GB /monthGet up to 6 months free Apple MusicSet-up costs £0 £0(inc. new line)- Free O2 WiFi
- 100 Texts
- O2 Priority Offers
Annual Price Increase: monthly plan increases every year by £1.80/month from 1st April 2026.
24 month contract: Standard out-of-contract price currently £8/mo, subject to change.
O2_24_4GDongle-Alcatel-5GB_330FBK
O2 : 5GB with 4G Alcatel Dongle 4G - 24 month24 Month ContractO2
Data 5GB /monthSet-up costs £0 £0(inc. new line)- Get exclusive boosts if you also have Virgin Media broadband.
- Monthly rolling airtime plan
- Free O2 WiFi
Annual Price Increase: monthly plan increases every year by £1.80/month from 1st April 2026.
24 month contract: reduced price for 3 months, standard price currently £12/mo, subject to change.
O2_24_4GDongle-AlcatelHotspot-5GB_Y8Y2L4
O2 : 5GB with 4G Alcatel Hotspot 4G - 24 month24 Month ContractO2 Data 5GB /monthSet-up costs £0 £0(inc. new line)- Get exclusive boosts if you also have Virgin Media broadband.
- Monthly rolling airtime plan
- Free O2 WiFi
Annual Price Increase: monthly plan increases every year by £1.80/month from 1st April 2026.
24 month contract: Standard out-of-contract price currently £10/mo, subject to change.
O2_12_DataSIMO-2GB_KA1T3Y
O2 : 2GB 5G SIM-Only - 12 month12 Month ContractO2 Data 2GB /monthGet up to 6 months free Apple MusicSet-up costs £0 £0(inc. new line)- Free O2 WiFi
- 100 Texts
- O2 Priority Offers
Annual Price Increase: monthly plan increases every year by £1.80/month from 1st April 2026.
12 month contract: Standard out-of-contract price currently £11/mo, subject to change.
O2_24_DataSIMO-5GB_B3Q99Z
O2 : 5GB 5G SIM-Only - 24 month24 Month ContractO2 Data 5GB /monthGet up to 6 months free Apple MusicSet-up costs £0 £0(inc. new line)- Free O2 WiFi
- 100 Texts
- O2 Priority Offers
Annual Price Increase: monthly plan increases every year by £1.80/month from 1st April 2026.
24 month contract: Standard out-of-contract price currently £11/mo, subject to change.
O2_24_4GDongle-Alcatel-40GB_2M217W
O2 : 40GB with 4G Alcatel Dongle 4G - 24 month24 Month ContractO2 Data 40GB /monthSet-up costs £0 £0(inc. new line)- Get exclusive boosts if you also have Virgin Media broadband.
- Monthly rolling airtime plan
- Free O2 WiFi
Annual Price Increase: monthly plan increases every year by £1.80/month from 1st April 2026.
24 month contract: reduced price for 3 months, standard price currently £16/mo, subject to change.
O2_1_DataSIMO-2GB_7S8A65
O2 : 2GB 5G SIM-Only - 1 month1 Month ContractO2 Data 2GB /monthSet-up costs £0 £0(inc. new line)- Free O2 WiFi
- 100 Texts
- O2 Priority Offers
Annual Price Increase: monthly plan increases every year by £1.80/month from 1st April 2026.
1 month contract: Standard out-of-contract price currently £13/mo, subject to change.
O2_12_DataSIMO-5GB_0CEHC3
O2 : 5GB 5G SIM-Only - 12 month12 Month ContractO2 Data 5GB /monthGet up to 6 months free Apple MusicSet-up costs £0 £0(inc. new line)- Free O2 WiFi
- 100 Texts
- O2 Priority Offers
Annual Price Increase: monthly plan increases every year by £1.80/month from 1st April 2026.
12 month contract: Standard out-of-contract price currently £14/mo, subject to change.
O2_24_4GDongle-AlcatelHotspot-40GB_XH4438
O2 : 40GB with 4G Alcatel Hotspot 4G - 24 month24 Month ContractO2 Data 40GB /monthSet-up costs £0 £0(inc. new line)- Get exclusive boosts if you also have Virgin Media broadband.
- Monthly rolling airtime plan
- Free O2 WiFi
Annual Price Increase: monthly plan increases every year by £1.80/month from 1st April 2026.
24 month contract: Standard out-of-contract price currently £14/mo, subject to change.
O2_24_DataSIMO-20GB_K61Q7Z
O2 : 20GB 5G SIM-Only - 24 month24 Month ContractO2 Data 20GB /monthGet up to 6 months free Apple MusicSet-up costs £0 £0(inc. new line)- Free O2 WiFi
- 100 Texts
- O2 Priority Offers
Annual Price Increase: monthly plan increases every year by £1.80/month from 1st April 2026.
24 month contract: Standard out-of-contract price currently £15/mo, subject to change.
1
Not ready to switch?
Don't risk overpaying - we can give you a nudge when your current contract is nearly up.
News What's the story?
Keep up with the latest developments in UK broadband.
What really happens to our electronic waste?
Electronic waste is generated in huge quantities each year, but we rarely consider what happens to it after we dispose of it.
Read: 'What really happens to our electronic waste?'Why you won’t be able to escape USB-C cables any longer
USB-C cables have finally won the battle for supremacy in a congested market. Here’s why it matters to consumers.
Read: 'Why you won’t be able to escape USB-C cables any longer'How 50 years of Microsoft has changed the world…
Read: 'How 50 years of Microsoft has changed the world…'Guides Learn with us
Make the most of the internet with our broadband library.
Consumer Advice / How to find the best online review websites
There are many platforms claiming to be among the best online review websites – but how can you tell?
What is affiliate marketing?
Affiliate marketing increasingly underpins free internet content, but it’s important to understand how it works from a consumer perspective
Read: 'What is affiliate marketing?'Should we ban screen time for children?
Proposals to restrict or ban screen time for children are highly contentious. We consider the pros and cons
Read: 'Should we ban screen time for children?'