Hyperoptic Broadband Reviews & Ratings

We have 4 reviews and ratings from verified customers of Hyperoptic broadband.

Customers were surveyed 60 to 120 days after switching to Hyperoptic - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of Hyperoptic broadband ratings or browse all reviews below.

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Took much longer for installation than expected, including a cancelled appointment. The fitters were lovely and cleaned up after themselves, and were very apologetic that they couldn't get me up and running because of a fault in the the original fitting of the fibre optic so a further engineer was needed to correct the fault. There was then confusion over the telephone connection and an increased charge. Not the best experience but everything is now working with no further problems.

Overall Satisfaction: 6/10

Install was only to the nearest plug socket near the front door. Wireless signal cuts out intermittently. Ended up buying a cable to stop problem.

Overall Satisfaction: 8/10

We decided to switch provider as our old provider was charging us a lot more after the initial contract. The switch was quick and easy. We needed an engineer to come and install the Hyperoptic socket in our apartment, the whole process was very efficient (under an hour). We have been using Hyperoptic for 5 months now, haven't had any major issues except for a time when there was a temporary loss of connection in our building. Overall I'm satisfied with my choice.

Overall Satisfaction: 8/10

Fantastic switch. Only took an hour to install the new line and it's worked perfectly since. I'm saving money and getting a much better connection.

Overall Satisfaction: 10/10


Avg. 8/10

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Hyperoptic Reviews & Ratings

We've surveyed 4 verified customers who recently switched to Hyperoptic broadband. Here's what they told us:

Satisfaction and Value for Money

  • The customers we asked said they saved on average £30.64 per month by switching to Hyperoptic broadband.
  • Users gave Hyperoptic 8/10 for overall satisfaction, and rated them 8.3/10 on value for money.
  • When asked why they chose Hyperoptic broadband, 75% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: vouchers or reward offers (25%).

Switching and Initial Set-Up

  • On average, the customers we surveyed gave Hyperoptic a rating of 9/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with Hyperoptic until their new broadband was up and running.
  • 100% of new Hyperoptic users had to have a new phone line or cable installed.
  • To get set up, 75% required a home visit from an engineer, with 25% needing repeat visits.
  • 25% of customers surveyed told us they needed a router upgrade and 0% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated Hyperoptic 8.8/10 on average.
  • Users gave them 8.3/10 for the reliability of their broadband connection.
  • 50% of people experienced issues with intermittent downtime, with 0% saying their broadband was down persistently.
  • 0% of respondents told us they had a slow connection at least some of the time.
  • 25% said they had a poor wifi signal in some parts of their home.

All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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