Plusnet Broadband Reviews & Ratings

We have 29 reviews and ratings from verified customers of Plusnet broadband.

Customers were surveyed 60 to 120 days after switching to Plusnet - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of Plusnet broadband ratings or browse all reviews below.

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The switch went very smooth with no issues. Sometimes loses connection, maybe once a week, but quickly resets. For the same speed as my previous provider it's good value as it’s saving me £4.50 a month. I'm happy with my choice for now.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed6/10
Reliability6/10
The switch was so fast & easy, I literally filled in my details online & the rest was done for me. I’m loving the service I’ve received so far, with my old provider certain areas of my home didn’t get wifi but I no longer have that problem! I’m so happy I switched it’s saving me a fortune, I just wish I’d switched sooner!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
I was moving home & obviously wanted some internet as soon as possible. Plusnet had a competitive price for some pretty fast speeds & I had found them to be really good when it comes to customer service (from dealing with them with my work) so they were a good choice. During the purchasing I was assisted by an (online) agent who answered all my questions & provided me with lots of useful information. I had new internet up & running 2 days after my move (it would have been sooner if I hadn't left it until very close to my moving date before purchasing (but with Covid-19 disrupting my move, everything was kind of last minute). So 2 months in & everything has been great, speed is what I expect & I've had no problems or loss of service. I'm very happy with my choice. I could have chosen a slightly cheaper deal, but (from my experiences) I've found Plusnet to be reliable, caring & helpful.

Overall Satisfaction: 10/10

Value9/10
Switch10/10
Speed9/10
Reliability10/10
The switch over took ages. I had no broadband for 2 days. The signal is awful, far worse than talk talk. It randomly cuts out. I have to use my data on my phone to load webpages. I switched because it was going to cost me a lot extra to renew with talktalk and plusnet had good deals. I should of stayed with talktalk. I can’t believe how bad it is. Can’t connect to it at all from upstairs bathroom and I live in a small house. Gamer son not happy. Want to switch back to talktalk ASAP.

Overall Satisfaction: 2/10

Value2/10
Switch7/10
Speed3/10
Reliability2/10
Very happy with my choice. The switch went smoothly, it's a decent speed for what I need and good value for money.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed7/10
Reliability7/10
The switch took a long time and numerous visits from engineers. It is still very slow WiFi. A new line was installed and I have spent nearly 3 hours on hold to Plusnet waiting to get through to book a fault.

Overall Satisfaction: 4/10

Value4/10
Switch6/10
Speed2/10
Reliability3/10
Plusnet's customer service is very good. Switching was easy and I get decent broadband speed. Glad I switched.

Overall Satisfaction: 10/10

Value8/10
Switch10/10
Speed8/10
Reliability10/10
Plusnet was quick and easy to change. The router arrived in the post and was quick to set up. The new deal is a great price, very happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability10/10
I had a few questions about my switch which were resolved easily over the phone and the switch went smoothly. Broadband is reliable and fast, so I'm pleased with the service and the monthly cost. The only slight negative was that I was told I would need an engineer visit to install a new line and had a date confirmed. On the day I waited in and the engineer didn't show. The switch happened without them! I would have appreciated knowing in advance but it wasn't a major issue. I was just glad to have working broadband.

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed9/10
Reliability9/10
The switch was slightly weird as I was expecting an engineer to turn up - in fact no one did. I just received a text message saying that the switch had been completed. This had been completed without someone actually having to visit the property. Sadly this did not actually result in me having any internet - and after a long phone call to various people they accepted that they had to physically send someone to my house to complete the installation. This was duly done a week or so later. The engineer was very good and charming and sorted out the problem.

Overall Satisfaction: 8/10

Value6/10
Switch7/10
Speed8/10
Reliability8/10
Straightforward switch. Saved me money every month. Good provider with an excellent service.

Overall Satisfaction: 8/10

Value8/10
Switch8/10
Speed7/10
Reliability7/10
Excellent speed and value for money. I'm paying slightly more, but the service is a lot better than my previous provider.

Overall Satisfaction: 9/10

Value8/10
Switch9/10
Speed7/10
Reliability10/10
Switch was very easy and everything was delivered to my new address in time for me moving in. Help provided by contact team was very helpful. Price was good at the welcome bonus helped me decide. Internet is great however does occasionally drop out of signal but not half as much as it did with my old provider.

Overall Satisfaction: 10/10

Value8/10
Switch10/10
Speed10/10
Reliability8/10
Switch was quick and easy. Saving £15 per month. Had to ring up as Internet at first wasn't working an engineer was soon sent the next day. No issues.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The speed is slow, sometimes 4g is quicker. The setup went fine, but I'm told without paying more the speed can't be improved.

Overall Satisfaction: 7/10

Value7/10
Switch10/10
Speed5/10
Reliability7/10
The switch went very smoothly , and Plusnet kept us updated constantly through each stage. We’ve had no issues with the service and have saved money. Altogether been very satisfied with the decision to change providers.

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed9/10
Reliability9/10
For the speed I'm paying for, I expected my Internet and streaming to be alot faster than it is. Doesn't reach my bedroom either so had to purchase my own extender.

Overall Satisfaction: 7/10

Value7/10
Switch10/10
Speed7/10
Reliability7/10
Seamless transition - router arrived , prompted by Plusnet, online within 10 minutes. Sorted.

Overall Satisfaction: 9/10

Value10/10
Switch9/10
Speed5/10
Reliability10/10
Plusnet have a very good service. I had a quick switchover and the deal is definitely good value for money.

Overall Satisfaction: 9/10

Value10/10
Switch9/10
Speed7/10
Reliability8/10
Switch went well. Service ranges from good to slow. Would be good value for money if speeds more reliable, but overall happy.

Overall Satisfaction: 7/10

Value7/10
Switch10/10
Speed5/10
Reliability7/10
Everything regarding the switch went very smoothly, no problems at all. The service is good for me.. I'm not a big download user. I'm happy with my new deal, the monthly price is better than my last provider. So I'm pleased I made the switch and hope to continue with this provider for the future.

Overall Satisfaction: 10/10

Value9/10
Switch10/10
Speed9/10
Reliability10/10
When connected the speed is excellent, but I have ongoing issues with the connection, despite multiple visits from an engineer. It often won't connect for days at a time, but I'm still being charged full price. Very unhappy.

Overall Satisfaction: 2/10

Value7/10
Switch1/10
Speed8/10
Reliability1/10
Switched on same day of disconnecting from previous provider, did not have any problems, just plugged in router and all fine,great exchange of service providers

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability9/10
I am very satisfied with Plusnet as my new phone and internet provider. I was happy at my previous provider but they kept putting the price up so felt I had to change as it was becoming unaffordable. I chose Plusnet because their package seemed the best value after considering others on the Broadband Deals comparison site. The changeover was very easy and didn't cause disruption to my service. I would definitely recommend this provider and the price is very reasonable.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability9/10
I joined PlusNet on the basis of cost, on an inappropriate tariff - not fibre which was unusably slow (to the point I question how it can be sold as a product - it's not fit for purpose!). This was my error and having upgraded I'm very happy with the speed and the costs are more or less the same as competitors' in my area. Customer service has been pretty good although (again, because of my error) it took a long time to get properly connected. I think the member site works well.

Overall Satisfaction: 8/10

Value7/10
Switch7/10
Speed9/10
Reliability10/10
The engineer who visited to install the Internet was wonderful. I have had no problems so far. I'm happy with the value for money and am so far happy with my choice.

Overall Satisfaction: 9/10

Value10/10
Switch10/10
Speed7/10
Reliability9/10
The switch went nice and easy no hassle at all Plusnet did everything for me. The service is very reliable and don’t have any problems with it dropping out seems great do far. The service is great value compared to others on the market and would recommend to others who were after a change. I am really happy with the choice I made brilliant service and have no regrets.

Overall Satisfaction: 9/10

Value7/10
Switch10/10
Speed8/10
Reliability8/10
Switch went fine, but have had problems with wifi signal. The speed isn't any better but cheaper than my last provider. So far so good.

Overall Satisfaction: 6/10

Value6/10
Switch10/10
Speed6/10
Reliability5/10
I'm happy to have saved over £15 a month by switching to Plusnet. The speed isn't great in my area, but it's no worse than my last provider. Customer service is great.

Overall Satisfaction: 8/10

Value9/10
Switch8/10
Speed6/10
Reliability9/10

Avg. 8.1/10

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Show all 29 reviews

Plusnet Reviews & Ratings

We've surveyed 29 verified customers who recently switched to Plusnet broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £6 per month by switching to Plusnet broadband.
  • Users gave Plusnet 8.1/10 for overall satisfaction, and rated them 8/10 on value for money.
  • When asked why they chose Plusnet broadband, 83% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: broadband speed (10%), the provider's reputation (3%), availability (3%).

Switching and Initial Setup

  • On average, the customers we surveyed gave Plusnet a rating of 8.9/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with Plusnet until their new broadband was up and running.
  • 3% of new Plusnet users had to have a new phone line or cable installed.
  • To get set up, 24% required a home visit from an engineer, with 7% needing repeat visits.
  • 34% of customers surveyed told us they needed a router upgrade and 3% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated Plusnet 7.4/10 on average.
  • Users gave them 7.9/10 for the reliability of their broadband connection.
  • 21% of people experienced issues with intermittent downtime, with 3% saying their broadband was down persistently.
  • 17% of respondents told us they had a slow connection at least some of the time.
  • 17% said they had a poor wifi signal in some parts of their home.


All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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