Vodafone Broadband Reviews & Ratings

We have 65 reviews and ratings from verified customers of Vodafone broadband.

Customers were surveyed 60 to 120 days after switching to Vodafone - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of Vodafone broadband ratings or browse all reviews below.

Compare 46 Vodafone broadband deals »

Broadband Deals » Providers » Vodafone » Vodafone Reviews

I'm happy I switched. The speed is now much better. Good value!

Overall Satisfaction: 8/10

Value8/10
Switch9/10
Speed7/10
Reliability8/10
From start to finish the process has been relatively “painless“. Vodafone have been efficient and reliable in dealing with the installation. The engineers were polite, friendly, knowledgeable and reliable (and arrived when they said they would!). Only minor gripe is that the range of the signal doesn't cover the whole house. Overall I am happy with the deal I got.

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed8/10
Reliability8/10
Switch went quickly, with easy to follow instructions. Great value for money, cheaper than long term providers. Very happy with my switch overall.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed7/10
Reliability8/10
The switch had some difficulty. Was working just one day and after that no internet connection. Had to wait again for engineer. But since he came and sorted this issue, it's working well. I'm satisfied for good speed and great price. No more issues. Thanks!

Overall Satisfaction: 9/10

Value10/10
Switch8/10
Speed8/10
Reliability8/10
The switch was very quick, hassle free. The value for money is brilliant. The speeds and connection are good. Overall, great value.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability9/10
The switch to Vodafone, was seamless and took 17 days to complete. The engineer came on date and installed a new fibre optic cable, which enabled me to get speeds above what I was expecting. There has been no issues with the service provided, we are being notified in advance about billing. We are very happy that we changed provider, and the new deal gives us better value for the price we pay. There is nothing I would change at the moment.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability10/10
Very easy to switch over. It has proved more reliable than Virgin Media which would drop the WiFi 2-4 times a month, it’s happened once since the install over 6 weeks ago. Plus it’s a cheaper than Virgin Media, and the loss of bandwidth hasn’t been felt, even though it is being used the same.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability9/10
The move to Vodafone was incredibly easy, the website laid out all the the information that I was looking for and completing the transfer request was simple. Having chosen the day of the switchover I simply waited for the new router to arrive and then on the day specified my previous supplier turned off the broadband. I then plugged in the new router and waited 2 to 3 minutes for the connection to establish after which I scanned the bar code on the router with my phone and tablet to connect to the WiFi, with everything working great.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch went ok. Engineer had to come out twice. The signal wasn't great away from the router so we had to get a range extender.

Overall Satisfaction: 6/10

Value7/10
Switch7/10
Speed6/10
Reliability7/10
The switchover was very efficient and easy. So far everything is working really well and I am not having any problems. My last provider was good service, but I just had to find a cheaper deal to keep my costs as low as I could.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability9/10
The switch was easy and the deal they gave was outstanding. Highly recommended!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The installation went very well. The install happened on the date advised. It was very efficient and simple.

Overall Satisfaction: 10/10

Value8/10
Switch10/10
Speed10/10
Reliability10/10
The switch required a new line which did mean that engineers had to come to visit however they were really accommodating and asked us at every stage if we were happy with what they were doing. The broadband we now receive is excellent and I’m really happy with the service provided!

Overall Satisfaction: 10/10

Value9/10
Switch9/10
Speed9/10
Reliability8/10
I asked for the box to be put in my living room as I dont use the spare room much. The man did not do this. I cannot use internet in my living room as it doesnt reach so have not been happy with the service.

Overall Satisfaction: 4/10

Value5/10
Switch6/10
Speed4/10
Reliability3/10
The switch to the new service provider was very successful and matter-of-fact. The package with the new router arrived on time, well packed and the connection description was very clear and understandable. The price of the service is very good and I can save my money

Overall Satisfaction: 9/10

Value10/10
Switch10/10
Speed9/10
Reliability9/10
The staff online is very helpful, installation was quick and they were clean. The connection was flimsy upstairs but we fixed it with a signal enhancer device. Very good service for £19/month!

Overall Satisfaction: 7/10

Value7/10
Switch8/10
Speed7/10
Reliability5/10
Vodafone provides good services. The broadband is fine and the price is super.

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed9/10
Reliability9/10
I've used Vodafone in several of my other properties and enjoyed good service for many years. The signal is ok - it's not fibre but ok for what it is.

Overall Satisfaction: 8/10

Value9/10
Switch10/10
Speed6/10
Reliability8/10
Excellent service. No problem with switching. Good value for money.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Switching to Vodafone broadband was totally hassle free. The engineer arrived at the agreed time, installed a new landline, setup my router and showed me how to connect to my new router. Broadband speed is excellent and using the Vodafone app I can check who is connected to my router and also check billing info. 100% happy with the service I have received and only wished I had switched sooner.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Most important to me is that broadband works as it should. Being able to talk to a human if got problem, obviously within about 10 mins. Also no price increases during contract.

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed8/10
Reliability9/10
Easy to switch. Engineer was excellent and arrived on time. Good speed and a good monthly cost

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Switch was easy and prompt, engineer set everything up. Speed is excellent and as advertised, with reliable service and at a great price. Much happier than I was with my previous provider.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
My switch in service provider went well with little to no down-time. Haven't had any connection issues to date and speed is over twice as fast as previous provider. Really happy that I've switched as I'm getting a faster connection at less cost.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
I have never had broadband before and I chose Vodafone as it had great review. Ever since having them I have had no problems at all and am very pleased with the pricing and speed of my broadband. Thank you!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Switching was easy and went without a hitch. Speed is good but has been sufferi g from dropouts and disconnections.

Overall Satisfaction: 6/10

Value6/10
Switch9/10
Speed7/10
Reliability5/10
Loved the fact I didn’t need an engineer to visit. I’m happy with the speed although I do have a black spot in my flat. I’m also really glad I switched to as I like the app that goes with my broadband

Overall Satisfaction: 9/10

Value8/10
Switch10/10
Speed8/10
Reliability9/10
Switched to Vodafone after reading great reviews online and by friends and family. I thought the prices for the services were too good to be true. Happy to say I have never had an issue and plan to stay for a long time!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
It's a bit slow but I live in the countryside so it's to be expected. WiFi is good. Good value.

Overall Satisfaction: 6/10

Value8/10
Switch10/10
Speed6/10
Reliability8/10
I moved into new house and got set up within 2 weeks. They sent me my router then someone came out and installed it and that was it haven’t had a problem since and got a great connection would recommend to anyone.

Overall Satisfaction: 10/10

Value9/10
Switch10/10
Speed8/10
Reliability8/10
Delays at switchover due to the courier not delivering the router hence there was a delay for which I was compensated. Speed and reliability are good so far. Speed is a tenfold increase on previous supplier due to moving from a copper to fibre supply. I would not pay for landline in future as do not use enough to warrant the cost.

Overall Satisfaction: 6/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
My new deal is a good value for money. There was no issue with the switch. The Router looks nice. I’m very happy with my new deal.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
My new deal went straightforward and is half cost of old deal. Service is reliable for what I require in broadband and I am very happy that I have dumped my old provider. I think the whole change went very smoothly!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability10/10
Very fast internet connection brilliant customer service we was very well informed on everything. Internet is great never had a problem with loss of connection! Overall I’m very satisfied with switching to Vodafone broadband!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
I am very pleased with Vodafone, they sorted out everything keeping me informed each step of the way during switchover and the new wifi box just set itself up once it went live. Over the next 3 days, the speeds settled to exactly what was promised 37mbps which is a massive jump from my previous 7-12. The connection does go sometimes but this is because it is still being sent through a BT cable and has always had this issue which as an ex cable installer myself I fully get why this cannot be fixed by another provider but it is much faster and more stable than before. Vodafone is also the cheapest deal in my area for the speed provided and the offer to upgrade to faster if required is also a bonus. Overall I am very pleased I made the switch and saved a lot of cash as my old provider doubled my monthly payment still providing me with a very poor service.

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed7/10
Reliability8/10
I'm happy with my switch to Vodafone. I'm saving some money each month and the speed is better. Nothing else to add.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed8/10
Reliability8/10
The switch itself went very well, dealing with Vodafone customer service was easy. The service so far is very good, and I feel that the new deal is value for money. Only issue was not with Vodafone but with Openreach who did not connect the line correctly, but Vodafone's response was quick and the issue was resolved quickly too.

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed9/10
Reliability8/10
After moving into our new home it was time to think about switching to a faster broadband for a fair deal. We chose Vodafone. The switch was easy and went fine. The router was easy to plug in and get started and the service has been great so far. Everybody wants a fair deal and Vodafone have given that. We are happy with our choice.

Overall Satisfaction: 7/10

Value7/10
Switch9/10
Speed7/10
Reliability7/10
Great value for money and definitely better WiFi than my previous provider. I was with Vodafone before at another address and I'm very happy with the decision to come back to them now.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch went well. The service is good. The deal is good value for money. I'm happy with my choice.

Overall Satisfaction: 8/10

Value8/10
Switch8/10
Speed8/10
Reliability8/10
No problems with switch. Much improved service and good all round deal. Instead of paying a fiver less for a poor service, mine is now excellent. Very happy with Vodaphone.

Overall Satisfaction: 9/10

Value8/10
Switch9/10
Speed8/10
Reliability8/10
Switch from BT to Vodafone was successful. Only issues was a loop on the local line which was quickly resolved by Openreach. Very happy.

Overall Satisfaction: 9/10

Value8/10
Switch9/10
Speed9/10
Reliability10/10
Got up and running almost instantly after engineer finished. The deal I got was the best price I have seen for any broadband. I'm extremely happy that my switch went off without any problems.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability9/10
Everything was sent through the post within a few days - I just had to plug it all in and wait for it to go live! It’s fast too. Excellent value!

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed8/10
Reliability9/10
The switch did go smoothly but slightly later in the day then expected but in general very smooth. The speed is good for the area we are living in and also the value for money is better than my last provider. Up to now I’m very happy to have switched to Vodafone.

Overall Satisfaction: 9/10

Value8/10
Switch10/10
Speed8/10
Reliability8/10
I'm happy with Vodafone - it's cheaper and the wifi signals are stronger. The switch also went according to plan.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability9/10
Vodafone are a reliable company and the service they provide is second to none. Since switching there has been no issues with the service. Very happy.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed8/10
Reliability8/10
Transferring to Vodafone was quick and easy. The speed is good, though the WiFi is unreliable in some areas of the house. I have had no other problems at all since I have been with them.

Overall Satisfaction: 10/10

Value7/10
Switch10/10
Speed8/10
Reliability6/10
Extremely easy switch, keeping me updated at all times. The speed is perfect and the cost is very low for what I am getting. Very happy I switched to Vodafone!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
I am happy I switched, my speeds are below as expected but are still reliable. Vodafone have provided a discount until my speed is increased, overall, am happy so far with the service

Overall Satisfaction: 9/10

Value10/10
Switch10/10
Speed7/10
Reliability10/10

Avg. 8.5/10

  1. (42)
  2. (15)
  3. (4)
  4. (1)
  5. (3)

Show all 65 reviews

Vodafone Reviews & Ratings

We've surveyed 65 verified customers who recently switched to Vodafone broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £6.12 per month by switching to Vodafone broadband.
  • Users gave Vodafone 8.5/10 for overall satisfaction, and rated them 8.8/10 on value for money.
  • When asked why they chose Vodafone broadband, 66% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: broadband speed (25%), the provider's reputation (6%), vouchers or reward offers (3%).

Switching and Initial Set-Up

  • On average, the customers we surveyed gave Vodafone a rating of 9/10 for handling their broadband switch.
  • Most customers reported that it took 2-4 weeks from placing an order with Vodafone until their new broadband was up and running.
  • 28% of new Vodafone users had to have a new phone line or cable installed.
  • To get set up, 38% required a home visit from an engineer, with 8% needing repeat visits.
  • 25% of customers surveyed told us they needed a router upgrade and 8% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated Vodafone 8/10 on average.
  • Users gave them 8.3/10 for the reliability of their broadband connection.
  • 6% of people experienced issues with intermittent downtime, with 8% saying their broadband was down persistently.
  • 9% of respondents told us they had a slow connection at least some of the time.
  • 8% said they had a poor wifi signal in some parts of their home.


All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

News What's the story?

Keep up with the latest developments in UK broadband.

WiFi 6 is here – are you ready?

The new WiFi 6 standard has been collaboratively developed to deliver the best wireless connectivity today’s tech can support.

Read: 'WiFi 6 is here – are you ready?'

Guides Learn with us

Make the most of the internet with our broadband library.

How to choose a new laptop

When deciding how to choose a new laptop, you need to consider what the computer will be used for, where, and when

Read: 'How to choose a new laptop'

What’s bonded broadband?

As ISPs struggle to improve broadband infrastructure in remote or sparsely-populated regions, bonded broadband offers a workaround.

Read: 'What’s bonded broadband?'