Vodafone Broadband Reviews & Ratings

We have 29 reviews and ratings from verified customers of Vodafone broadband.

Customers were surveyed 60 to 120 days after switching to Vodafone - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of Vodafone broadband ratings or browse all reviews below.

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The switch itself went very well, dealing with Vodafone customer service was easy. The service so far is very good, and I feel that the new deal is value for money. Only issue was not with Vodafone but with Openreach who did not connect the line correctly, but Vodafone's response was quick and the issue was resolved quickly too.

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed9/10
Reliability8/10
After moving into our new home it was time to think about switching to a faster broadband for a fair deal. We chose Vodafone. The switch was easy and went fine. The router was easy to plug in and get started and the service has been great so far. Everybody wants a fair deal and Vodafone have given that. We are happy with our choice.

Overall Satisfaction: 7/10

Value7/10
Switch9/10
Speed7/10
Reliability7/10
Great value for money and definitely better WiFi than my previous provider. I was with Vodafone before at another address and I'm very happy with the decision to come back to them now.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
The switch went well. The service is good. The deal is good value for money. I'm happy with my choice.

Overall Satisfaction: 8/10

Value8/10
Switch8/10
Speed8/10
Reliability8/10
No problems with switch. Much improved service and good all round deal. Instead of paying a fiver less for a poor service, mine is now excellent. Very happy with Vodaphone.

Overall Satisfaction: 9/10

Value8/10
Switch9/10
Speed8/10
Reliability8/10
Switch from BT to Vodafone was successful. Only issues was a loop on the local line which was quickly resolved by Openreach. Very happy.

Overall Satisfaction: 9/10

Value8/10
Switch9/10
Speed9/10
Reliability10/10
Got up and running almost instantly after engineer finished. The deal I got was the best price I have seen for any broadband. I'm extremely happy that my switch went off without any problems.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability9/10
Everything was sent through the post within a few days - I just had to plug it all in and wait for it to go live! It’s fast too. Excellent value!

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed8/10
Reliability9/10
The switch did go smoothly but slightly later in the day then expected but in general very smooth. The speed is good for the area we are living in and also the value for money is better than my last provider. Up to now I’m very happy to have switched to Vodafone.

Overall Satisfaction: 9/10

Value8/10
Switch10/10
Speed8/10
Reliability8/10
I'm happy with Vodafone - it's cheaper and the wifi signals are stronger. The switch also went according to plan.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability9/10
Vodafone are a reliable company and the service they provide is second to none. Since switching there has been no issues with the service. Very happy.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed8/10
Reliability8/10
Transferring to Vodafone was quick and easy. The speed is good, though the WiFi is unreliable in some areas of the house. I have had no other problems at all since I have been with them.

Overall Satisfaction: 10/10

Value7/10
Switch10/10
Speed8/10
Reliability6/10
Extremely easy switch, keeping me updated at all times. The speed is perfect and the cost is very low for what I am getting. Very happy I switched to Vodafone!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
I am happy I switched, my speeds are below as expected but are still reliable. Vodafone have provided a discount until my speed is increased, overall, am happy so far with the service

Overall Satisfaction: 9/10

Value10/10
Switch10/10
Speed7/10
Reliability10/10
The switch went smoothly. I am overjoyed with Vodafone: good value, very reliable and fast strong broadband with low ping.

Overall Satisfaction: 8/10

Value8/10
Switch8/10
Speed8/10
Reliability9/10
A lot better than my previous provider. Mostly good speeds, very rarely slow connection at some times of day. Good value for money.

Overall Satisfaction: 7/10

Value8/10
Switch7/10
Speed6/10
Reliability6/10
I took this deal out because they advertised a speed of at least 25Mbps. Was fine at first, but after 4 weeks after my first payment the broadband became very weak and kept on disconnecting. I have contacted Vodafone and they said they would look into it, however I haven't heard anything more after two weeks. Not impressed with the bad customer service.

Overall Satisfaction: 2/10

Value5/10
Switch7/10
Speed2/10
Reliability2/10
No Internet connection at all. Ended up cancelling, but have still been charged. Very dissatisfied.

Overall Satisfaction: 1/10

Value5/10
Switch1/10
Speed1/10
Reliability1/10
Switch didn’t go too well - had to take 2 days off work. They told me a engineer was coming on one of the days but no one turned up. However, very happy with speed and the price I pay and happy with switch after all completed.

Overall Satisfaction: 7/10

Value8/10
Switch3/10
Speed8/10
Reliability8/10
The switching process was extremely quick and easy. Although my router didn't work correctly out of the box, I was sent a new one in less than 5 days. The broadband now is quick and reliable.

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed7/10
Reliability7/10
Go live day 8th June. I contacted them because No internet. They said will be ok in 24hrs. 3 days later An open reach guy reported line is good. I had to Chase EVERY single day that I had NO internet Still. This continued for 18 days during Covid. We could not order our Food nor Meds and not see the kids. They did not even call to say they had 'switched on the internet' They were always insistent the internet will be ok in the next 24 hrs. I asked for a manager and was told he will call you in the next 24 hrs. He did'nt.

Overall Satisfaction: 2/10

Value3/10
Switch1/10
Speed3/10
Reliability10/10
I changed provider because the 18 month deal with BT had ended and the price was due to rise by £8. The change to Vodafone has saved me£7. There has been no change to the sevice so I am happy to be saving some money.

Overall Satisfaction: 10/10

Value9/10
Switch10/10
Speed8/10
Reliability9/10
I wasn’t told about a connection charge and so was billed for two months instead of 1, and when I queried this, they said they'd let me pay next month instead but the money still came out of my account and left me short during covid - this was a problem! Speed and reliability are good, and overall good value though.

Overall Satisfaction: 7/10

Value10/10
Switch6/10
Speed9/10
Reliability10/10
It didn't connect straight away but they were great with trouble shooting to get it up and running I think it's great for using now tv but my son is in the back room and complaining of high ping on his xbox. Not sure what that is though

Overall Satisfaction: 7/10

Value7/10
Switch5/10
Speed7/10
Reliability6/10
The switch was easy, had to wait a while for installation but I think that was down to covid. The speed is great and it’s a cheap deal, me and my kids are happy we switched.

Overall Satisfaction: 9/10

Value10/10
Switch9/10
Speed9/10
Reliability9/10
I am happy with my switch to Vodafone and I will be sticking with them. The customer service is on point. Sole problems easy am would recommed them. Thanks

Overall Satisfaction: 8/10

Value7/10
Switch10/10
Speed7/10
Reliability7/10
Switch over was very swift and efficient, engineer was helpful , so far speed has been great and looking forward to it staying that way. Would highly recommend any family and friends.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability8/10
The switch went smoothly however did take the majority of the day to complete. The deal is value for money as I now pay less. I'm very happy with the switch.

Overall Satisfaction: 8/10

Value10/10
Switch10/10
Speed8/10
Reliability8/10
The switch over was very fast with no problem. It is very good for the money, though the speed didn’t match up to our previous provider. But overall we are very happy that we switched over

Overall Satisfaction: 8/10

Value10/10
Switch10/10
Speed5/10
Reliability6/10

Avg. 7.9/10

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Show all 29 reviews

Vodafone Reviews & Ratings

We've surveyed 29 verified customers who recently switched to Vodafone broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £6.3 per month by switching to Vodafone broadband.
  • Users gave Vodafone 7.9/10 for overall satisfaction, and rated them 8.3/10 on value for money.
  • When asked why they chose Vodafone broadband, 59% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: broadband speed (31%), the provider's reputation (10%).

Switching and Initial Setup

  • On average, the customers we surveyed gave Vodafone a rating of 8.3/10 for handling their broadband switch.
  • Most customers reported that it took 2-4 weeks from placing an order with Vodafone until their new broadband was up and running.
  • 14% of new Vodafone users had to have a new phone line or cable installed.
  • To get set up, 34% required a home visit from an engineer, with 10% needing repeat visits.
  • 14% of customers surveyed told us they needed a router upgrade and 3% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated Vodafone 7.4/10 on average.
  • Users gave them 7.8/10 for the reliability of their broadband connection.
  • 7% of people experienced issues with intermittent downtime, with 7% saying their broadband was down persistently.
  • 10% of respondents told us they had a slow connection at least some of the time.
  • 3% said they had a poor wifi signal in some parts of their home.


All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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