The ‘freemium’ trap: don’t get caught out
Freemium services have become big business online in recent years, but this hybrid business model could be costly.
Neil Cumins
Neil is our resident tech expert. He's written guides on loads of broadband head-scratchers and is determined to solve all your technology problems!
A beginner’s guide to Outlook
Our beginner's guide to Outlook explains why this email package offers more than most people realise.
Read: A beginner’s guide to OutlookA beginner’s guide to using Wikipedia
Using Wikipedia is surprisingly easy, but editing the world’s biggest online encyclopaedia is much more complex.
Read: A beginner’s guide to using WikipediaDos and don’ts when using a webcam
Using a webcam safely involves a little advanced planning – and plenty of common sense.
Read: Dos and don’ts when using a webcamNet neutrality is under threat. What does it mean for you?
What is net neutrality? Should we be worried when it comes under threat?
Read: Net neutrality is under threat. What does it mean for you?Ofcom’s most complained about broadband providers revealed
The latest Ofcom broadband complaints table has been released – and it’s bad news for some.
Read: Ofcom’s most complained about broadband providers revealedHow to make sure your old tech doesn’t reveal personal data
Deleting personal data from old devices is crucial to protecting yourself against identity theft, data loss – and strange phone calls…
How to make the most of bookmarks and favourites
Bookmarks and favourites are one of the internet’s least treasured resources, despite their hidden value
Read: How to make the most of bookmarks and favouritesHow to properly clean a computer
Knowing how to clean a computer properly could add years to its lifespan, while protecting you against real-world viruses.
Read: How to properly clean a computerA beginner’s guide to coding
Computer coding underpins everything our laptops, tables and smartphones do, yet it’s hugely misunderstood
Read: A beginner’s guide to codingIs satellite broadband about to go mainstream?
The Eutelsat/OneWeb merger could bring satellite broadband to the masses – but it’s not without risks.
Read: Is satellite broadband about to go mainstream?Scottish broadband speeds are the best – and worst – in the UK
A new survey reveals Scottish broadband speeds vary hugely, but the reasons why are surprisingly complex.
Read: Scottish broadband speeds are the best – and worst – in the UKHow is ‘full fibre broadband’ defined?
The definition of full fibre broadband is a mystery to many consumers, despite Ofcom’s attempts at clarifying it
Freely is the latest evolution in live online streaming
The new Freely streaming service promises to simplify the task of watching live British television online.
Read: Freely is the latest evolution in live online streamingHow to keep working when your broadband fails
Being able to keep working when your broadband fails can make an offline period surprisingly productive.
Read: How to keep working when your broadband failsWhat does the new Online Safety Bill mean for free speech?
The UK Government’s new Online Safety Bill could change our relationship with the internet forever.
Read: What does the new Online Safety Bill mean for free speech?Is social media finished?
Is social media over? Some platforms are clearly in their death throes, but the need to communicate will stay with us.
Read: Is social media finished?Where is the streaming media industry headed?
Streaming media industry changes are coming, and the market we know today could be radically different in a few years.
Read: Where is the streaming media industry headed?What is peer-to-peer file sharing, and is it legal?
Peer-to-peer file sharing is a popular – if controversial – method of distributing data online
Read: What is peer-to-peer file sharing, and is it legal?Ten tips for selling your old computer
Selling a secondhand computer is no harder than selling a smartphone, yet it’s something many people are reluctant to do
Read: Ten tips for selling your old computerAre people scared of upgrading to fibre broadband?
Upgrading to fibre broadband might seem an obvious step, yet statistics suggest many consumers are wary of making the move.
Read: Are people scared of upgrading to fibre broadband?Why is my favourite website not accessible?
From server failures to essential maintenance, there are many reasons why you might suddenly find a website not accessible.
Read: Why is my favourite website not accessible?Does Bluesky have a bright future?
The Bluesky social media platform continues its slow rollout, but will it succeed in replacing the outlet formerly known as Twitter?
Read: Does Bluesky have a bright future?How to remove a deceased person’s digital footprint
As older generations increasingly adopt the internet, it’s vital to know how to remove a deceased person's digital footprint
Read: How to remove a deceased person’s digital footprintWhat’s causing my broadband to drop out?
Broadband dropouts are frustrating and inconvenient, but it’s always worth investigating the root cause.
Read: What’s causing my broadband to drop out?Plug and play broadband is transforming internet access in flats
Getting online is becoming simpler for residents in blocks of flats thanks to centralised broadband.
Read: Plug and play broadband is transforming internet access in flatsWhat causes buffering?
The question ‘what causes buffering’ is often asked – but only usually once it’s already happened…
Read: What causes buffering?How does viral marketing work?
Viral marketing is one of the internet age’s most successful – yet also most challenging – promotional methods.
Read: How does viral marketing work?Data harvesting – the price you pay for free online services
Data harvesting funds free services by allowing shadowy agents to persuade and predict our behaviour, at the cost of our personal privacy.
Read: Data harvesting – the price you pay for free online servicesWill AI replace writers?
The question of will AI replace writers has been asked many times – but the answer doesn’t change.
Read: Will AI replace writers?