The ISPs you don’t want to have to make a complaint to
ISP customer service remains a key differentiator, and Ofcom research reveals some brands are achieving more than others
Neil Cumins
Neil is our resident tech expert. He's written guides on loads of broadband head-scratchers and is determined to solve all your technology problems!
Why do spam emails contain random words?
The phenomenon of random words in spam emails might seem pointless, but these unwanted messages are sent quite deliberately
Read moreWhy do UK broadband customers stay loyal to poor providers?
ISP loyalty is often harmful to consumers, yet there are good reasons why people are reluctant to switch provider
Read moreHow does free public WiFi work?
Free public WiFi has become big business, as a way of attracting and retaining customers for longer
Read moreMany new build homes still missing full-fibre connectivity
New homes with ultrafast broadband are becoming increasingly common, but you can’t take high-speed connectivity for granted
Read moreFive platforms offering free photography for small businesses
Being able to access free photography for small businesses is a real money-saver, but it’s important to choose your images with care
Read moreIt’s time to invest in a Password Manager
Password managers are growing in popularity, as a way of simplifying online security and reducing password frustration
Does it matter which web browser you use?
Deciding which web browser to use can affect how you experience the internet, yet it’s a choice few of us invest much thought in
Read moreWhat’s the difference between a mobile dongle and a MiFi hub?
There’s more than one difference between a mobile dongle and a MiFi hub, which is worth understanding if you need temporary (or portable) internet access
Read moreAre there too many TV channels in today’s online age?
The concept of having too many TV channels would have seemed ridiculous twenty years ago, but we’re now saturated with broadcasting content
Read moreHow 1980s home computers paved the way for the internet
The explosion in 1980s home computers paved the way for the connected world of the 1990s, and widespread adoption of the internet
Read moreHow quickly can fibre optic cables transmit data?
With fibre optic cable data transfer speeds hitting new records, it’s interesting to see how quickly these pipes can distribute digital data
Read moreAre QR codes safe to use?
The question of are QR codes safe has become a hot topic in our post-lockdown society, when it seems every public building requires a QR login
What broadband will I need for 8K TV?
8K TV is here, compatible sets are on sale and content is growing. But what broadband will you need to enjoy unprecedented clarity?
Read moreA proprietary email address could save your small business
From garage enterprises to gateway businesses, a proprietary email address is one of the most important tools any small company can call upon
Read moreTips for cancelling a broadband contract early
There are many reasons why cancelling a broadband contract early may be advantageous, but it could be expensive if not handled correctly.
Read moreWhat is a smart home?
The definition of what is a smart home has changed over the years, and today it incorporates everything from green energy to automation
Read moreWhat are email tracking pixels, and why are they used?
As one of the internet’s stealthier monitoring tools, email tracking pixels represent a shift in the way companies record our actions
Read more4G wireless broadband – is the end nigh?
For many people, 4G wireless broadband provides a lifeline to the internet, but the rollout of 5G might herald its demise
Read moreHow to persuade your landlord to upgrade your broadband
If you can persuade landlords to improve broadband, there are clearly defined benefits for all parties.
Read moreThe differences between broadband, superfast and ultrafast broadband
Understanding the differences between broadband, superfast and ultrafast broadband will help to ensure your next internet package is suitable
Read moreWhy is it hard to get new cable services in established areas?
Millions of consumers would benefit from the faster internet speeds offered by cable services, yet these are often unavailable, even in urban areas
Read moreWhat are domain names, and how do I buy one?
Buying domain names might seem intimidating, but it’s actually a straightforward way of reserving a corner of the internet
Read moreMulti-gigabit broadband – is it on the horizon?
Multi-gigabit broadband might seem outlandish to people still reliant on ADSL connections, but achievable data transfer speeds are increasing all the time.
Read moreIs quantum computing about to change the world?
Quantum computing potential extends beyond simply processing things faster, offering scope to create entire new consumer services and product offerings
Read moreWhen is the UK broadband network busiest?
The UK broadband network busiest periods often occur when we’d most like to be online ourselves, but forward planning can reduce the frustration of slow connections
Read moreComparing the UK’s best streaming services in 2021
The UK's best homegrown streaming platforms offer a variety of content for all audience demographics, but competition – and choice – is growing
Read moreFour ways to stay online during a WiFi outage
Although the loss of internet connectivity can be frustrating, there are other ways to stay online during a WiFi outage
Read moreTen tips for effective inbox management
Effective inbox management is important whether you’re running a business, working from home or simply trying to keep on top of personal messages
Read moreFree speech online: For & Against
The arguments for and against free speech are both compelling in isolation, so how tolerant should we be of intolerant comments?
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