Is TalkTalk broadband any good?
We have reviews and ratings from 75 verified customers of TalkTalk broadband.
We surveyed new customers 60 to 120 days after switching to TalkTalk - here's what they told us:
The installation was botched up, but that was by OpenReach more so than TalkTalk. An engineer was needed to reconnect the line but failed to find my home. Then TalkTalk drove me up the wall: first, they kept sending conflicting messages, the online order just said there were technical difficulties, and chat was 100% useless and infuriating. After an hour on chat and an hour on the phone with support, they manage to reschedule in a week (points for that, knowing OpenReach usual lead time). I still feel they gave me too hard a time and didn't do enough. The speed is OK, but wifi signal really low. I have less than half the bars in the living room, and none by the front door (forget the garden). This is unusually poor. New router stalls and has to be unplugged and rebooted once in 5-7 days on average. No issues with billing so far. Got 5 quid or so credit for install screwup.
At first I was worried as they said my connection may not be possible. Even called a 2nd engineer over it took the whole day but 100% worth it - they put in a brand new line, set it all up for me and even waited till my PC was switched on to confirm it was all connected for me. Great service, very happy I switched and would deffo recommend. I've now even got my dad onto TalkTalk too!
The switch went good and when I couldn't get signal they came straight out. No real problems with the service although they have charged me for the 1st 3months and shouldn't have. It's ok for the money and i'm happy.
On average, people switching to TalkTalk saved around £5.65 per month, and rated their TalkTalk broadband 8.3/10.
New customers told us that they waited around less than 2 weeks between ordering and getting set up with TalkTalk.
To read more about what customers think of TalkTalk's broadband deals, check out our TalkTalk reviews page for 72 more reviews and in-depth ratings data.
Everything you need to know about TalkTalk
TalkTalk started life in Leeds in 2003 as a subsidiary of Carphone Warehouse. In 2010 it split away and became its own company.
Providing broadband, calls, TV and mobile services, TalkTalk is now headquartered in London.
What can you get?
TalkTalk’s ADSL broadband with maximum speeds of 17Mbps and an average speed of 11Mbps is aimed at the value end of the market.
Adding Anytime Calls to your broadband bundle will cost £12 a month. A full list of TalkTalk phone call prices is here.
TalkTalk has its own on-demand TV services using the Youview and Youview+ Freeview HD box.
There are two packages: TalkTalk TV and TalkTalk TV Plus.
The basic package gives you the standard Youview Freeview box with which you can pause and rewind up to 30 minutes of live TV.
You get 80 Freeview channels with 15 in HD.
The more pricey TV Plus plan gets you the upgraded Youview+ box, which allows you to pause and record 90 hours of HD content, as well as rewinding up to two hours of live TV.
You’re looking at around 150 channels in total, including premium entertainment like MTV, Sky One, Sky Two and Sky Living, as well as UK Gold and Comedy Central.
Netflix is available as an app through Youview.
One-month TV Boosts are also available. These are channel collections under the likes of Entertainment, Kids or Sports so you can try out Sky Sports for a month, or Sky Cinema, or Nickelodeon, Boomerang and Disney Channel.
TalkTalk sells the same two kinds of fibre as every other provider using Openreach: up to 38Mbps and up to 76Mbps. These, like TalkTalk’s ADSL, are aimed towards the budget-conscious customer.
Why choose TalkTalk?
If price is the single biggest factor in picking your next broadband provider then TalkTalk might work for you. Their TV Boosts offer a cheaper way to get Sky Sports or Sky Cinema on one-month contracts.
Not sure if TalkTalk is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.