Telecoms & Technology / OFCOM report highlights broadband customer service failings
We examine where broadband providers are failing on customer service, based on a review by the industry regulator.


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Prices may change: you may cancel without penalty if the monthly price rises during your contract.
24 month contract: reduced price for 24 months, standard price currently £68.01/mo, subject to change.
Prices may change: you may cancel without penalty if the monthly price rises during your contract.
24 month contract: reduced price for 24 months, standard price currently £77/mo, subject to change.
Prices may change: you may cancel without penalty if the monthly price rises during your contract.
24 month contract: reduced price for 24 months, standard price currently £76.01/mo, subject to change.
Prices may change: you may cancel without penalty if the monthly price rises during your contract.
24 month contract: reduced price for 24 months, standard price currently £85/mo, subject to change.
Prices may change: you may cancel without penalty if the monthly price rises during your contract.
24 month contract: reduced price for 24 months, standard price currently £89/mo, subject to change.
Annual Price Increase: monthly plan increases every year by £3/month from 31st March 2026.
24 month contract: reduced price for 24 months, standard price currently £70.99/mo, subject to change.
Annual Price Increase: monthly plan increases every year by £3/month from 31st March 2026.
24 month contract: reduced price for 24 months, standard price currently £73.99/mo, subject to change.
Annual Price Increase: monthly plan increases every year by £3/month from 31st March 2026.
24 month contract: reduced price for 24 months, standard price currently £73.99/mo, subject to change.
Annual Price Increase: monthly plan increases every year by £3/month from 31st March 2026.
24 month contract: reduced price for 24 months, standard price currently £74.99/mo, subject to change.
Prices may change: you may cancel without penalty if the monthly price rises during your contract.
24 month contract: reduced price for 24 months, standard price currently £97/mo, subject to change.
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Keep up with the latest developments in UK broadband.
We examine where broadband providers are failing on customer service, based on a review by the industry regulator.
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