italk Broadband Reviews & Ratings

italk Reviews & Ratings

We've surveyed 3 verified customers who recently switched to italk broadband. Here's what they told us:

Satisfaction and Value for Money

• The customers we asked said they saved on average £29.67 per month by switching to italk broadband.
• Users gave italk 6.7/10 for overall satisfaction, and rated them 7.3/10 on value for money.
• When asked why they chose italk broadband, 67% said that they offered the most cost effective deal at the time.
• Other reasons customers cited were: vouchers or reward offers (33%).

Switching and Initial Set-Up

• On average, the customers we surveyed gave italk a rating of 9/10 for handling their broadband switch.
• Most customers reported that it took less than 2 weeks from placing an order with italk until their new broadband was up and running.
• 67% of new italk users had to have a new phone line or cable installed.
• To get set up, 33% required a home visit from an engineer, with 33% needing repeat visits.
• 0% of customers surveyed told us they needed a router upgrade and 0% required additional wifi signal boosters.

Broadband Speed & Reliability

• For broadband speed, customers rated italk 6/10 on average.
• Users gave them 5.7/10 for the reliability of their broadband connection.
• 67% of people experienced issues with intermittent downtime, with 33% saying their broadband was down persistently.
• 0% of respondents told us they had a slow connection at least some of the time.
• 0% said they had a poor wifi signal in some parts of their home.