John Lewis Broadband Reviews & Ratings

We have 6 reviews and ratings from verified customers of John Lewis broadband.

Customers were surveyed 60 to 120 days after switching to John Lewis - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of John Lewis broadband ratings or browse all reviews below.

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Annoyingly the switch was delayed because they asked if I wanted to keep my number for a second time, when I'd already said the week before I didn't. As a result I ended up with extra charges from my old provider as I didn't leave in time.

Overall Satisfaction: 8/10

Value7/10
Switch6/10
Speed7/10
Reliability10/10
Switch was quick, and very happy with customer service. I'm mostly happy I'm saving money although I definitely think the speed is worse than with my previous provider.

Overall Satisfaction: 7/10

Value7/10
Switch8/10
Speed6/10
Reliability6/10
The switch was done two days late. The service is much the same as my previous provider, but is a little bit cheaper. So far I’m happy with my choice.

Overall Satisfaction: 6/10

Value8/10
Switch6/10
Speed5/10
Reliability5/10
I am very happy with the switch to John Lewis. The switch itself was seamless, even keeping my original telephone number and everything took place on time. I have found my broadband reliable and good value for money as my monthly payments would have increased significantly with my previous provider.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability10/10
I found the whole process from start to finish very easy. From the first initial order to the final connection. The bonus of a £40 gift voucher was most welcome and came through within a week of connection. I do have an issue with internet dropping out frequently but that may be more to do with my line - I am hoping that JL are as proficient at solving this problem as they were with connecting me.

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed6/10
Reliability5/10
Overall I would recommend John Lewis Broadband. There was an initial hiccup whereby nothing happened for around 3 weeks after signing up until I chased the order. However, once this was sorted, they got me connected up within 10 days. There's no fibre in our area yet so I was expecting problems watching Netflix and Prime with dropouts etc, but so far after 6 weeks I haven’t experienced a single one and I haven’t needed to reset the router.

Overall Satisfaction: 8/10

Value8/10
Switch8/10
Speed5/10
Reliability10/10

Avg. 8/10

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John Lewis Reviews & Ratings

We've surveyed 6 verified customers who recently switched to John Lewis broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £2.17 per month by switching to John Lewis broadband.
  • Users gave John Lewis 8/10 for overall satisfaction, and rated them 8.2/10 on value for money.
  • When asked why they chose John Lewis broadband, 83% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: vouchers or reward offers (17%).

Switching and Initial Setup

  • On average, the customers we surveyed gave John Lewis a rating of 8/10 for handling their broadband switch.
  • Most customers reported that it took 4-6 weeks from placing an order with John Lewis until their new broadband was up and running.
  • 17% of new John Lewis users had to have a new phone line or cable installed.
  • To get set up, 33% required a home visit from an engineer, with 0% needing repeat visits.
  • 33% of customers surveyed told us they needed a router upgrade and 0% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated John Lewis 6.2/10 on average.
  • Users gave them 7.7/10 for the reliability of their broadband connection.
  • 17% of people experienced issues with intermittent downtime, with 17% saying their broadband was down persistently.
  • 50% of respondents told us they had a slow connection at least some of the time.
  • 0% said they had a poor wifi signal in some parts of their home.


All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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