John Lewis Reviews Reviews & Ratings

We have reviews and ratings from 6 verified customers of John Lewis Reviews broadband.

We surveyed new customers 60 to 120 days after switching to John Lewis Reviews - here's what they told us:

  • Switch was quick, and very happy with customer service. I'm mostly happy I'm saving money although I definitely think the speed is worse than with my previous provider.

    Overall Satisfaction: 7/10

  • Overall I would recommend John Lewis Broadband. There was an initial hiccup whereby nothing happened for around 3 weeks after signing up until I chased the order. However, once this was sorted, they got me connected up within 10 days. There's no fibre in our area yet so I was expecting problems watching Netflix and Prime with dropouts etc, but so far after 6 weeks I haven’t experienced a single one and I haven’t needed to reset the router.

    Overall Satisfaction: 8/10

  • The switch was done two days late. The service is much the same as my previous provider, but is a little bit cheaper. So far I’m happy with my choice.

    Overall Satisfaction: 6/10

Avg. 8/10

  1. (0)
  2. (0)
  3. (0)
  4. (0)
  5. (0)

6 Reviews


Satisfaction and Value for Money

  • The customers we asked said they saved on average £2.17 per month by switching to John Lewis Reviews broadband.
  • Users gave John Lewis Reviews 8/10 for overall satisfaction, and rated them 8.2/10 on value for money.
  • When asked why they chose John Lewis Reviews broadband, 83% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: vouchers or reward offers (17%).

Switching and Initial Setup

  • On average, the customers we surveyed gave John Lewis Reviews a rating of 8/10 for handling their broadband switch.
  • Most customers reported that it took 4-6 weeks from placing an order with John Lewis Reviews until their new broadband was up and running.
  • 17% of new John Lewis Reviews users had to have a new phone line or cable installed.
  • To get set up, 33% required a home visit from an engineer, with 0% needing repeat visits.
  • 33% of customers surveyed told us they needed a router upgrade and 0% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated John Lewis Reviews 6.2/10 on average.
  • Users gave them 7.7/10 for the reliability of their broadband connection.
  • 17% of people experienced issues with intermittent downtime, with 17% saying their broadband was down persistently.
  • 50% of respondents told us they had a slow connection at least some of the time.
  • 0% said they had a poor wifi signal in some parts of their home.