Telecoms & Technology / OFCOM report highlights broadband customer service failings
We examine where broadband providers are failing on customer service, based on a review by the industry regulator.


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24 month contract: reduced price for 24 months, standard price currently £59/mo, subject to change.
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24 month contract: reduced price for 24 months, standard out-of-contract price unknown.
Annual Price Increase: monthly plan increases every year by £3/month from 1st April 2026.
24 month contract: reduced price for 24 months, standard out-of-contract price unknown.
No annual mid-contract price increases.
18 month contract: reduced price for 18 months, standard price currently £43.99/mo, subject to change.
No annual mid-contract price increases.
18 month contract: reduced price for 18 months, standard price currently £55.89/mo, subject to change.
No annual mid-contract price increases.
18 month contract: reduced price for 18 months, standard price currently £48.99/mo, subject to change.
Prices may change: you may cancel without penalty if the monthly price rises during your contract.
24 month contract: reduced price for 24 months, standard price currently £59/mo, subject to change.
Prices may change: you may cancel without penalty if the monthly price rises during your contract.
24 month contract: reduced price for 24 months, standard price currently £59/mo, subject to change.
No annual mid-contract price increases.
24 month contract: Standard out-of-contract price currently £45/mo, subject to change.
No annual mid-contract price increases.
12 month contract: Standard out-of-contract price currently £45/mo, subject to change.
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Keep up with the latest developments in UK broadband.
We examine where broadband providers are failing on customer service, based on a review by the industry regulator.
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