Telecoms & Technology / OFCOM report highlights broadband customer service failings
We examine where broadband providers are failing on customer service, based on a review by the industry regulator.
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Broadband Deals Comparison Table
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46 of 391 deals matched.
Matched Deals
391
46 of 391 deals matched.
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Virgin_18_Cable132-FlexTV_7JIH5J
Virgin - FlexTV: M125 Fibre - 24 monthNo LandlineBig Bundle TV24 Month ContractVirgin Media
(29 reviews) Average*132MbpsUnlimitedFibreSet-up costs £0 £0(inc. new line)Freeview + 23 premium channels
See Deal >or call 0800 230 0829Annual Price Increase: monthly plan increases every year by £3.50/month from 1st April 2026.
24 month contract: reduced price for 24 months, standard price currently £59/mo, subject to change.
Virgin_18_Cable132-FlexTV_7JIH5J
Virgin - FlexTV: M125 Fibre - 24 monthNo LandlineBig Bundle TV24 Month ContractVirgin Media (29 reviews) Average*132MbpsUnlimitedFibreSet-up costs £0 £0(inc. new line)Freeview + 23 premium channelsSee Deal >or call 0800 230 0829Annual Price Increase: monthly plan increases every year by £3.50/month from 1st April 2026.
24 month contract: reduced price for 24 months, standard price currently £59/mo, subject to change.
Virgin_18_Cable264-FlexTV+O2Sim_V72JNE
Virgin - FlexTV + O2 Sim: M250 Fibre - 24 monthNo LandlineBig Bundle TV24 Month ContractVirgin Media
(29 reviews) Average*264MbpsUnlimitedFibreVolt Bundle: includes O2 Mobile SIM with 4GB data!Set-up costs £0 £0(inc. new line)Freeview + 23 premium channelsSee Deal >or call 0800 230 0829Annual Price Increase: monthly plan increases every year by £3.50/month from 1st April 2026.
24 month contract: reduced price for 24 months, standard price currently £64/mo, subject to change.
Virgin_24_Cable264-BiggerBundle_RX0B8Y
Virgin - Bigger Bundle: M250 Fibre - 24 monthNo LandlineBigger Bundle TV 24 Month ContractVirgin Media (29 reviews) Average*264MbpsUnlimitedFibreSet-up costs £0 £0(inc. new line)Over 110 premium channels:See Deal >or call 0800 230 0829Annual Price Increase: monthly plan increases every year by £3.50/month from 1st April 2026.
24 month contract: reduced price for 24 months, standard price currently £112/mo, subject to change.
Sky_24_FTTC75-NoCalls-SkyTV_YM312O
Sky - Fibre 75 - 24 monthNo Inclusive CallsSky Stream24 Month ContractSky (31 reviews) Average*75MbpsUnlimitedFibre£5 Credit Check Fee refunded for new customersSet-up costs £5 £25(inc. new line)Over 120 premium channels:See Deal >or call 0203 092 5366Prices may change: you may cancel without penalty if the monthly price rises during your contract.
24 month contract: reduced price for 24 months, standard price currently £61/mo, subject to change.
Sky_24_FTTC75-NoCalls-SkyTV+Cinema_2A2I4K
Sky - Fibre 75 - 24 monthNo Inclusive CallsSky TV + Sky Cinema24 Month ContractSky (31 reviews) Average*75MbpsUnlimitedFibre£5 Credit Check Fee refunded for new customersSet-up costs £5 £25(inc. new line)Over 130 premium channels:See Deal >or call 0203 092 5366Prices may change: you may cancel without penalty if the monthly price rises during your contract.
24 month contract: reduced price for 24 months, standard price currently £69/mo, subject to change.
Sky_24_FTTC75-Eve&Wkend-SkyTV_6O6G3L
Sky - Fibre 75 - 24 monthEve/W'end (Inc mobiles) CallsSky Stream24 Month ContractSky (31 reviews) Average*75MbpsUnlimitedFibre£5 Credit Check Fee refunded for new customersSet-up costs £5 £25(inc. new line)Over 120 premium channels:See Deal >or call 0203 092 5366Prices may change: you may cancel without penalty if the monthly price rises during your contract.
24 month contract: reduced price for 24 months, standard price currently £68.01/mo, subject to change.
Virgin_18_Cable516-BiggerBundle+O2Sim_UPA626
Virgin - Bigger Bundle + O2 Sim: M500 Fibre - 24 monthNo LandlineBigger Bundle TV 24 Month ContractVirgin Media (29 reviews) Average*516MbpsUnlimitedFibreVolt Bundle: includes O2 Mobile SIM with 30GB data!Set-up costs £0 £0(inc. new line)Over 110 premium channels:See Deal >or call 0800 230 0829Annual Price Increase: monthly plan increases every year by £3.50/month from 1st April 2026.
24 month contract: reduced price for 24 months, standard price currently £122/mo, subject to change.
Virgin_18_Cable362-BiggerBundle+SkyCinema_0C99CN
Virgin - Bigger Bundle: M350 Fibre - 24 monthNo LandlineBigger Bundle + Sky Cinema24 Month ContractVirgin Media (29 reviews) Average*362MbpsUnlimitedFibreSet-up costs £0 £0(inc. new line)Over 120 premium channels:See Deal >or call 0800 230 0829Annual Price Increase: monthly plan increases every year by £3.50/month from 1st April 2026.
24 month contract: reduced price for 24 months, standard price currently £130/mo, subject to change.
BT_24_FTTC36-NoLandline-Entertainment_UNG98A
BT - Fibre Essential - 24 monthNo LandlineEntertainment24 Month ContractBT (53 reviews) Average*36MbpsUnlimitedFibreSet-up costs £0 £49.99(inc. new line)24 premium channels:Annual Price Increase: monthly plan increases every year by £3/month from 31st March 2026.
24 month contract: reduced price for 24 months, standard price currently £52.99/mo, subject to change.
BT_24_FTTC74-NoLandline-Entertainment_W8WOF7
BT - Fibre 2 - 24 monthNo LandlineEntertainment24 Month ContractBT (53 reviews) Average*74MbpsUnlimitedFibre£50 virtual reward cardSet-up costs £0 £49.99(inc. new line)24 premium channels:Annual Price Increase: monthly plan increases every year by £3/month from 31st March 2026.
24 month contract: reduced price for 24 months, standard price currently £55.99/mo, subject to change.
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