Complaints contact details for all broadband providers

Complaints contact details for all broadband providers

Thursday, 26 October, 2017

If you need to find out how to complain about your broadband, the biggest pain can be finding out where your complaint should go.

There’s a list here of all the telephone contacts for BT, EE, First Utility and all the ISPs we compare prices for on this website.

If, however, you want to keep a solid track of your complaint without scribbling down times and conversation notes on a scrap of paper, email or web form is usually the best way. Some providers will try to direct you to Live Chat, or to contact them on social media.

Below is a list of all the complaints contact details, where available, for the broadband providers on

What can you complain about?

You are well within your rights to make a complaint about any aspect of your service. You should expect a prompt response, and your provider should attempt to fix the issue and offer you some form of redress.

Problems can happen at any time.

This could come before you have your broadband, when an engineer makes an appointment but doesn’t turn up, or you are left internet-less when there is a delay in switching over from your old provider to your new contract.

It could come in the first few weeks if you experience dropouts, slow broadband speeds or particularly lacklustre latency, downloads or uploads.

It could come after several months, if your provider decides to hike up prices mid-contract or to add extra pricy stuff to your contract that you don’t really need.

Whatever the problem, don’t just get angry, get even by putting in a complaint.

Where there is no obvious complaints email address available, we will link to the online form or webpage where you can register a complaint with your provider. Always keep a copy of what you send, and the time and date it was sent. Taking a screenshot using your computer keyboard’s Print Screen option is also a useful tool to help you prove this.

BT 1


DirectSave 1


EE 1


First Utility 2

First Utility

John Lewis 2

John Lewis Broadband

NowTV 1


Plusnet 1


Post Office 1

Post Office

Sky 1


TalkTalk 3


Vodafone 1


Virgin Media 2

Virgin Media





If you can update us on any out-of-date information in this list please contact

Tom Rodgers author picture


Tom is a tech journalist and former Editor at

News What's the story?

Keep up with the latest developments in UK broadband.

Whatever happened to

Mark Zuckerberg's ambitious universal internet accessibility project was big news back in 2013

Whatever happened to happened to Read more

EE turn on 5G in new locations!

2019 is the year of superfast connections, as even more towns and cities get superfast 5G!

Read more

Should you get Disney +?

Disney launched their streaming platform in the US this month with a UK release in Spring 2020, is it living up to the hype?

Read more

Help Learn with us

Make the most of the internet with our broadband library.