Post Office Reviews & Ratings
We have reviews and ratings from 10 verified customers of Post Office broadband.
We surveyed new customers 60 to 120 days after switching to Post Office - here's what they told us:
The switch went well even with having to get a new line installed. The speed isn't that good for the money and reliability wasn't good at first but has improved. Overall quite satisfied.
Very satisfied with the fast speed of the internet as well as the speed they connected me (2 weeks) even during the pandemic. Price is very cheap but the connection is strong and reliable. The only feedback I would give is that they communicate solely by post in the first weeks - I know it's the post office but seriously it's 2020!
I have found the broadband can be very slow. The included wifi router is also not very good for 2 or more devices. Customer service is easy to contact over the phone but have no option to pay bill online .
Satisfaction and Value for Money
- The customers we asked said they saved on average £14.3 per month by switching to Post Office broadband.
- Users gave Post Office 8.3/10 for overall satisfaction, and rated them 7.7/10 on value for money.
- When asked why they chose Post Office broadband, 80% said that they offered the most cost effective deal at the time.
- Other reasons customers cited were: broadband speed (10%), vouchers or reward offers (10%).
Switching and Initial Setup
- On average, the customers we surveyed gave Post Office a rating of 9.4/10 for handling their broadband switch.
- Most customers reported that it took less than 2 weeks from placing an order with Post Office until their new broadband was up and running.
- 30% of new Post Office users had to have a new phone line or cable installed.
- To get set up, 10% required a home visit from an engineer, with 0% needing repeat visits.
- 20% of customers surveyed told us they needed a router upgrade and 10% required additional wifi signal boosters.
Broadband Speed & Reliability
- For broadband speed, customers rated Post Office 6.6/10 on average.
- Users gave them 7.6/10 for the reliability of their broadband connection.
- 30% of people experienced issues with intermittent downtime, with 0% saying their broadband was down persistently.
- 20% of respondents told us they had a slow connection at least some of the time.
- 30% said they had a poor wifi signal in some parts of their home.
Everything you need to know about the Post Office
The Post Office is state owned, and far from delivering letters now offers broadband and phone services through the TalkTalk network.
Until 2017 Post Office only sold standard ADSL broadband offering maximum speeds of 17Mbps. Fibre services were added in August 2017.
The Post Office bought out collapsed ISP Fuel Broadband in August 2017, taking on around 60,000 customers.
Fair warning, Post Office landline phone services have consistently negative reviews from Ofcom and its broadband services are reported to have lower-than-expected speeds.
The Post Office sells ADSL up to 17Mbps as Unlimited Broadband.
Inclusive weekend calls come as standard. You can add Evening Calls for £3 a month or Anytime Calls for £8 a month.
No SIM Only or contract plans available as of November 2017.
No Post Office business broadband as of November 2017.
The Post Office started selling fibre broadband in August 2017. A limited-speed 38Mbps fibre service and the other 76Mbps fibre are available with £30 set-up fees up front. Both come with free weekend calls and a free WiFi router.
Why choose Post Office?
Broadband is among the cheapest on the market so if you are extremely budget-conscious the Post Office might work for you.
Customers should consider user reviews before making any commitment.