A-Z of ISPs on BroadbandDeals

British Telecom is the largest of the Big Four broadband providers and one of the best-known companies in the UK. Offering a full range of speeds as well as BT TV & broadband bundles countrywide.

Recent reviews:

• BT is most trustworthy service provider. Service is faster and cheap as well. Service that I can trust for my home and to recommend.

  Overall Satisfaction: 10/10

• We took a deal of £29.99/month and the service is so far so good. No connection drops, no problems at all.

  Overall Satisfaction: 8/10

DirectSave are an independent broadband and phone supplier for both home and business.

Recent reviews:

• Switch was easy. The speed is good, though the wifi is quite unreliable. Overall it's fine.

  Overall Satisfaction: 6/10

• I started with standard broadband. Alas, it was too slow for my needs. So, I upgraded to fibre, and so far, I've had no issues. I will be looking for a cheaper price though, when my contract expires.

  Overall Satisfaction: 8/10

Recent reviews:

• I had initially tried to get FTTP from Vodafone, but they were completely incompetent at fulfilling the order. After declining Vodafone's request to give them a 3rd chance, I chose EE and they were great from start to finish. The router provided is very under powered, would recommend swapping it out for a decent router.

  Overall Satisfaction: 9/10

• They are good on price and was very easy to get set up. Everyone was very helpful on the phone.

  Overall Satisfaction: 9/10

Hyperoptic offer high-speed Fibre-to-Premises broadband to a limited number of UK households.

Recent reviews:

• Took much longer for installation than expected, including a cancelled appointment. The fitters were lovely and cleaned up after themselves, and were very apologetic that they couldn't get me up and running because of a fault in the the original fitting of the fibre optic so a further engineer was needed to correct the fault. There was then confusion over the telephone connection and an increased charge. Not the best experience but everything is now working with no further problems.

  Overall Satisfaction: 6/10

• Install was only to the nearest plug socket near the front door. Wireless signal cuts out intermittently. Ended up buying a cable to stop problem.

  Overall Satisfaction: 8/10

Recent reviews:

• I switched to italk for a cheaper deal and more reliability. They seem to be a decent firm. Easy to contact and they help you when needed.

  Overall Satisfaction: 8/10

• At the start there were problems - the live date was supposed to be on the Wednesday but ended up being on Saturday. Sometimes slips out of signal. We have dealt with some nice customer service people, but the package we got to start with had to be down graded as the speed was not good enough. However, overall I am happy.

  Overall Satisfaction: 6/10

John Lewis has closed its broadband service as of autumn 2022.

Recent reviews:

NOW Broadband offers members affordable internet and TV-on-Demand bundled together in one handy package. Popular offers include streaming and on-demand TV passes for premium entertainment, sports, Sky and kids TV channels.

Recent reviews:

• The connection works great and the price is reasonable. The only problem was with delays with installation. It was supposed to happen in May, but they connected it in August in the end (the connection required some digging work). The people doing the installation were very clean and professional. It is the delay that is a bit problematic, not the service itself. Despite the delay, I would order it again.

  Overall Satisfaction: 10/10

• It was easy to find our Now deal and very straightforward to set up in the first place and then arrange a date for an engineer to call. When the engineer did call he was extremely helpful and even helped us with other queries we had with our tv. We only had this broadband for our holiday home so it is not used all the time but it proves to be good value for money for what we need.

  Overall Satisfaction: 9/10

The Yorkshire-branded broadband, phone, TV and mobile provider, owned by BT but run as a separate company. Also provides John Lewis Broadband.

Recent reviews:

• My old provider messed me about when I Moved home. After weeks, I went to Plusnet and they set me up quickly without hassle. Very pleased with their service.

  Overall Satisfaction: 10/10

• It's great value for money. The installation was quick and really easy. Speeds are consistently good.

  Overall Satisfaction: 9/10

Notice: at the company’s request, Post Office broadband deals no longer appear on price comparison websites.

Recent reviews:

• I'm happy I switched as I'm saving money every month. The speed isn't great but works. Good value for money and everything switched quick and easy.

  Overall Satisfaction: 7/10

• The switch went well even with having to get a new line installed. The speed isn't that good for the money and reliability wasn't good at first but has improved. Overall quite satisfied.

  Overall Satisfaction: 8/10

Shell supplies broadband deals to users around the UK. They’re more than just energy and fuel!

Recent reviews:

• The deal is good value for money. It has been better from the last provider. The last provider connection always dropped off.

  Overall Satisfaction: 7/10

• Value for money. Reliable broadband and easy to access my account online.

  Overall Satisfaction: 8/10

Sky Broadband is the second biggest fixed broadband provider in the UK with over 6 million customers. Originally best known for its satellite TV service, Sky became a major internet service provider in 2006 – with TV & broadband bundles widely available.

Recent reviews:

• I really appreciated how fast and easy set up was. The speed is great and effecient. I'm glad we switched to sky - great value for money. Customer service has been very helpful from switch over and any ongoing issues. They have helped greatly. Our speed and connection dips sometimes during the day but I haven't been able to pinpoint a common time.

  Overall Satisfaction: 8/10

• New deal was good when shopping around but advertising cheaper now. Engineer didn’t come on first booking but we got money back. The broadband is fast and reliable and still think it’s good value.

  Overall Satisfaction: 8/10

Notice: at the company’s request, SSE broadband deals no longer appear on price comparison websites.

Recent reviews:

• SSE are are ok. The signal seems good now, but in the past there has been cut offs in the wifi.

  Overall Satisfaction: 6/10

• Everything went well. Speeds are decent. Low monthly price.

  Overall Satisfaction: 10/10