John Lewis Broadband Reviews & Ratings

John Lewis Reviews & Ratings

We've surveyed 7 verified customers who recently switched to John Lewis broadband. Here's what they told us:

Satisfaction and Value for Money

• The customers we asked said they saved on average £3.81 per month by switching to John Lewis broadband.
• Users gave John Lewis 8/10 for overall satisfaction, and rated them 8.1/10 on value for money.
• When asked why they chose John Lewis broadband, 71% said that they offered the most cost effective deal at the time.
• Other reasons customers cited were: vouchers or reward offers (29%).

Switching and Initial Set-Up

• On average, the customers we surveyed gave John Lewis a rating of 8.3/10 for handling their broadband switch.
• Most customers reported that it took 4-6 weeks from placing an order with John Lewis until their new broadband was up and running.
• 14% of new John Lewis users had to have a new phone line or cable installed.
• To get set up, 29% required a home visit from an engineer, with 0% needing repeat visits.
• 43% of customers surveyed told us they needed a router upgrade and 0% required additional wifi signal boosters.

Broadband Speed & Reliability

• For broadband speed, customers rated John Lewis 6.3/10 on average.
• Users gave them 7.7/10 for the reliability of their broadband connection.
• 14% of people experienced issues with intermittent downtime, with 14% saying their broadband was down persistently.
• 43% of respondents told us they had a slow connection at least some of the time.
• 0% said they had a poor wifi signal in some parts of their home.