Telephone contacts for broadband providers

Monday, 22 August, 2016

Sometimes when email or livechat isn’t getting your the answers you need, you will have to contact your broadband provider on the phone. We’ve compiled all the customer service telephone numbers for you in one handy place.

BT 1


0800 800 150
Open: Monday to Friday 8am-8pm, Saturday 8am-8pm and Sunday 9am-6pm.

EE 1


0207 362 0200
Open: Monday to Friday 8am-9pm, Saturday and Sunday 8am-8pm.

John Lewis 2

John Lewis Broadband

0800 022 3300
Open: Monday to Sunday 9am-6pm

Plusnet 1


0800 432 0200
Open: Monday to Sunday 7.30am-10pm

Post Office 1

Post Office

0345 600 3120
Open: Monday-Saturday 8am-8pm, Sunday 9am to 6pm

Sky 1


03442 411 653
Open: Monday-Friday 07:30-23:00, Saturday and Sunday 07:30-22:00

TalkTalk 3


0345 172 0088
Monday-Friday 8am-8pm, Saturday 9am-6pm, Sunday 10am-5pm

Vodafone 1


0333 304 0191
Open: Monday to Sunday 8am-9pm

Virgin Media 2

Virgin Media

0345 454 1111
Open: Monday to Friday 8am-9pm, Saturday 8am-8pm, Sunday 8am-6pm


01865 591 131
Open: 24/7


0333 332 1111
Open: 24/7


0333 1303 966

NOW Broadband

Online only


0345 071 9890
Open: Monday-Friday 8am-8pm, Saturday 8am-2pm


0333 1303 966
Open: 24/7

If you can update us on any out-of-date information in this list please contact

Tom Rodgers author picture


Tom is a tech journalist and former Editor at

News What's the story?

Keep up with the latest developments in UK broadband.

UK 5G network goes live – are you up to speed?

Here's everything you need to know about the new mobile broadband network.

UK 5G network goes live – are you up to speed? Read more

TalkTalk offers exclusive £80 reward to new fibre customers

The huge bonus is available to anyone signing up for a 'Faster Fibre' bundle through

Read more

TikTok ‘gifts’ empty kids piggy banks

Children are most vulnerable to 'influencer' donation pleas

Read more

Netflix ruins 90’s cartoon, enrages internet

The streaming giant came in for criticism for 'straightwashing' Japanese cult classic anime.

Read more

Porn-block pushed back by clerical errors

Further delays to the child-protection measure, with the process mocked as an 'utter shambles'.

Read more

How to watch Wimbledon online for free

How to make sure you don't miss out on the action from your favourite sports stars.

How to watch Wimbledon online for free Read more

Fast fines for ISPs could end the “Loyalty Penalty”

But could the proposed measures mean worse deals for those who shop around?

Read more

Boris Johnson mocks full-fibre roll-out plans

The likely next PM boasts plans to beat current targets by 8 years, but is it all just hot air?

Read more

Broadband and phone companies to put Fairness first

Telecoms providers commit to raising standards.

Read more

UK to get legal right to decent and affordable broadband

New legislation will ensure minimum speeds for every UK household.

Read more

GDPR – One year on

The landmark legislation gave people the ‘right to know’ when their data had been hacked.

Read more

Help Learn with us

Make the most of the internet with our broadband library.

Why Ofcom’s USO is more than pie in the sky

Why Ofcom’s USO is more than pie in the sky Read more

Protecting your small business against cyber attacks

Read more

Could 5G end fixed-line home broadband?

Read more

How broadband availability varies across the UK

Read more

Which social media platforms should I be on?

Read more

Will you get online on holiday?

Stay connected during your get-away.

Read more

Make the most of your broadband overnight

Make the most of your broadband overnight Read more

The main causes of slow internet connections

Slow broadband can be more than just an irritant - but what causes it, and what can we do to fight back?

Read more

Do you need to ramp up your broadband controls?

Read more

The different types of home computer

Read more

Will we all need gigabit broadband one day?

Read more
Back To Top