BT Broadband Reviews & Ratings

BT is most trustworthy service provider. Service is faster and cheap as well. Service that I can trust for my home and to recommend.

Overall Satisfaction: 10/10

We took a deal of £29.99/month and the service is so far so good. No connection drops, no problems at all.

Overall Satisfaction: 8/10

BT were fantastic during the move from my previous broadband provider. And the engineers where very professional throughout the installation/upgrade.

Overall Satisfaction: 10/10

My deal I got was really good and is most certainly value for money. I had no issues with my switch, Sky did try and offer me a better deal but could not match the speeds of BT. My new speeds for streaming and game play is really good where my last provider had lag. I have not once had to ring customer services for help during the switch.

Overall Satisfaction: 10/10

Fast reliable broadband along with quick access to customer care when had problems. Highly recommend!

Overall Satisfaction: 10/10

The internet is very slow. Also weak signal. The speeds are slow and weak signal on Wi-Fi received Wi-Fi disc but does not help improve speed much.

Overall Satisfaction: 4/10

Switched supplier to take advantage of the recent availability of fibre broadband in the area. We also wanted to retain a landline and the same phone number, BT provide a VoIP and arranged for our existing number to be retained. Overall BT provided an easy switch over, the new fibre cable was installed quickly and efficiently.

Overall Satisfaction: 9/10

BT is good for value, but Sky is better for speed. But I changed to save money.

Overall Satisfaction: 8/10

Reliable and steady broadband speed. Improved phone experience with safeguards management. Delays with service due to outreach dealing with blockage to installing new fibre cables.

Overall Satisfaction: 8/10

Admin side of switching was straight forward but poor communication between BT and Openreach led to an installation delay of over a month. An engineer visited on ‘switch day’ and it took longer than he expected to install the FTTP which the engineer put down to the Openreach initial survey not being fully completed. Speeds were super fast after installation but then turned out to be a little erratic over the next 2/3 weeks. Once everything had settled I’m very happy with my upload and download speeds. FTTP isn’t the cheapest option but the speeds are great. BT encourage customers to use the BT app for account management but I do feel that their app could be better. For example the order tracking facility was very hit and miss with order sometimes failing to show. Overall I’m very satisfied with my new broadband.

Overall Satisfaction: 9/10

Got a good deal plus a voucher, communications were good & engineer was on time and got everything set up quickly. Speed is ok and consistent considering distance from the main road. Have lost connection a few times due to work on lines and presumed faults but only a few days. Overall happy with the switch and service provided.

Overall Satisfaction: 9/10

We decided to switch as talk talk did not provide the service expected. Having been a previous BT customer it made sense to switch to them. Not a minute of bother since we did. Excellent service all round

Overall Satisfaction: 10/10

The line is reliable the speeds are slightly less than what the line can handle which is a bit annoying, look closely to see if prices are introductory you might get a shock a few months in but like I said the line is reliable.

Overall Satisfaction: 8/10

BT are Good value for money. More importantly I seem to be receiving the speeds I am paying for. This is critical when working from home and using MSTeams

Overall Satisfaction: 8/10

I chose BT because it's available in my area. Unfortunately the speed of the network in my home is not stable. I will contact BT and hopefully will fix the internet broadband speed.

Overall Satisfaction: 6/10

My switch has not gone well. Am now 3 months in and they've still not ported over my phone number. Now it’s been so long they claim that can’t.

Overall Satisfaction: 1/10

The speed is consistently fast and reliable. The connection was really easy as the line was ready installed at the house when I moved in. The great thing for me was that BT sent the router before the official switch on date and I could connect as soon as I had the router, meaning I didn’t have to go for two weeks without internet.

Overall Satisfaction: 10/10

BT broadband is in my opinion much better. It's a trusted brand that I recognise, great customer service and value for money. My experience with my previous provider wasn't great. Reoccurring issues that weren't dealt with, long waits for customer service calls. Another stress has been alleviated.

Overall Satisfaction: 10/10

I haven’t had any problems with BT broadband. It was easy to set up. I would recommend BT.

Overall Satisfaction: 10/10

Compared to my previous provider BT is able to provide all I need at a substantially reduced cost. From initial enquiry to using the new service I was kept informed by BT and my new equipment was received in good time. I was able to changeover the modem/router etc without the use of a technician visit and the subsequent speeds and quality of the service is excellent. More than Happy with BT Broadband ,TV and phone service so far.

Overall Satisfaction: 10/10

Good value for money, but I don't rate the super fibre. It seems slower than normal broadband.

Overall Satisfaction: 9/10

Had issues at switchover due to previous provider Sky disconnecting the phone line, much to the surprise of the BT engineer. BT fixed this and got my phone number back within 24 hours. Speed and stability have been very good and despite the high price, I'm glad I made the switch.

Overall Satisfaction: 8/10

Nice and easy switching process. So far the speed is good. Happy over all.

Overall Satisfaction: 10/10

The switch went very well and was effortless. The engineer was very helpful and made sure everything was working properly. Overall, good broadband provider so far with better customer service than my previous ISP.

Overall Satisfaction: 8/10

My switch went very well. Very fast and no problems at all. I'm very happy.

Overall Satisfaction: 10/10

My switch was done smoothly. I did have to contact BT the day after my broadband went live as I was concerned but couldn’t get on the internet. They sent an engineer out the next day to fix a fault and they come first thing as promised. BT then credited my account with £26 as a sorry for the delay. I would recommend BT. They have been excellent very helpful when I spoke to them.

Overall Satisfaction: 10/10

The switch went well, there was no issues. I have a decent connection to the internet and they have good customer service.

Overall Satisfaction: 7/10

Switched from Sky to BT and am saving nearly £20 a month. Excellent service, couldn’t recommend enough.

Overall Satisfaction: 10/10

Broadband speed similar to previous supplier, however have had more dropouts than with previous supplier. A mistake in giving e-mail address took a lot (approx 5 chat calls) of sorting out, with a promise each time that it would be sorted. A little frustrating at the time.

Overall Satisfaction: 7/10

The switch to BT was quick and they are easy to deal with. They have assisted me well with any issues.

Overall Satisfaction: 9/10

Very good provider. My internet connection is good and the staff are always ready to help with any issues I might have.

Overall Satisfaction: 10/10

The switch was very easy, BT kept me updated every step of the way. The engineer that came to my home was very friendly, explained all the information I needed to know very clearly. He was able to answer all of my questions. Although I am paying a little more I don’t mind as my speed is good and a lot more reliable than my last provider. I am very happy with switching to BT.

Overall Satisfaction: 9/10

I'm very happy with my broadband with BT. They were quick, efficient and very friendly. Good customer service.

Overall Satisfaction: 10/10

Fairly easy fuss free switch over. Had one day of no service due to the router being redirected by post, other than that everything straightforward.

Overall Satisfaction: 9/10

Was given a price of £48.00 per month and already my second Bill is higher than expected, including a £20 discount,and Mays Bill has increased to £56. Connection sometimes breaks and sometimes slow.

Overall Satisfaction: 6/10

I ordered a package that was 50 to 100Mbps. Unfortunately, Openreach does not support that in my area. It took several calls and web chats to resolve with a lower package. They did a price match with Plusnet in the end. I am not completely happy but satisfied with the outcome.

Overall Satisfaction: 7/10

Switch was easy and has been reliable so far.

Overall Satisfaction: 7/10

Switching service from BT was very good. My previous provider had poor customer service and could not provide engineer unless time taken off work. BT have excellent customer service. New deal is good value for money.

Overall Satisfaction: 7/10

It all went smoothly. Happy with the new router. Overall really good service.

Overall Satisfaction: 9/10

The customer service was brilliant and I was very surprised on how fast BT were about sorting my new line and broadband out. The best saving I've made all year and they are very friendly!

Overall Satisfaction: 10/10

I'm very happy with my new broadband. It's fast and reliable with no issues. The engineer was friendly. Although paying more than I ever have previously I'm getting the broadband that has been promised

Overall Satisfaction: 10/10

The switch was delayed due to Covid restrictions, as a new line install was required. Overall it was fairly easy though, and I'm saving money.

Overall Satisfaction: 9/10

I've found in the past BT can be a pain at contract changeover time. However in this case they were excellent. Set up the new connection within days. Great job.

Overall Satisfaction: 9/10

I was very impressed with the switch. I knew what date I was switching and was kept up to date with the progress, when the router had been posted and when it would arrive. The speed and wifi signal is better by far than my previous provider. The new deal costs more than I was paying before, however I do believe you get what you pay for. I am happy with my choice, BT are now my preferred internet service provider, as they offer a great service.

Overall Satisfaction: 9/10

New router arrived 2 days before the engineer was due to visit. When the engineer came, he was very friendly and professional and made sure everything was good before leaving. The connection has been unbroken since installation where as previous provider we needed to reset router every so often. Speed is exactly what was promised, even in peak times. Very happy with a very easy switch over.

Overall Satisfaction: 10/10

The switch went smoothly and yes the speed does match my expectations. Brilliant value for money. Best provider I have been with

Overall Satisfaction: 9/10

Smooth switch. Fast speed and good wifi. Very happy over all.

Overall Satisfaction: 10/10

The switch took around 2 weeks but was smooth and easy to install and required no engineer visit. The speed and reliability is quite good, and good value for money.

Overall Satisfaction: 8/10

Good and steady internet speed. No connection issues at all so far, which is promising. Fast and competent installation/switch.

Overall Satisfaction: 6/10

The online order was smooth and the order tracking was good. Constant email and text updates about my order and what stage it is at including when and what time the engineer visit will be at. The engineers visit no hassle - he explained everything he had to do before he did anything an even tided up after himself so that was a big change!

Overall Satisfaction: 10/10