BT Reviews & Ratings

We have reviews and ratings from 9 verified customers of BT broadband.

We surveyed new customers 60 to 120 days after switching to BT - here's what they told us:

  • Wasn't informed properly about what was going on - was waiting 2 extra weeks for it to actually come on. However, great value for money and I'm happy with the outcome. Happy customer eventually.

    Overall Satisfaction: 8/10

  • The switch took around 2 weeks but was smooth and easy to install and required no engineer visit. The speed and reliability is quite good, and good value for money.

    Overall Satisfaction: 8/10

  • New router arrived 2 days before the engineer was due to visit. When the engineer came, he was very friendly and professional and made sure everything was good before leaving. The connection has been unbroken since installation where as previous provider we needed to reset router every so often. Speed is exactly what was promised, even in peak times. Very happy with a very easy switch over.

    Overall Satisfaction: 10/10

Avg. 8.8/10

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9 Reviews

Satisfaction and Value for Money

  • The customers we asked said they saved on average £5.33 per month by switching to BT broadband.
  • Users gave BT 8.8/10 for overall satisfaction, and rated them 8.6/10 on value for money.
  • When asked why they chose BT broadband, 67% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: the provider's reputation (11%), broadband speed (11%), vouchers or reward offers (11%).

Switching and Initial Setup

  • On average, the customers we surveyed gave BT a rating of 9/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with BT until their new broadband was up and running.
  • 22% of new BT users had to have a new phone line or cable installed.
  • To get set up, 33% required a home visit from an engineer, with 11% needing repeat visits.
  • 22% of customers surveyed told us they needed a router upgrade and 0% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated BT 8.8/10 on average.
  • Users gave them 8.8/10 for the reliability of their broadband connection.
  • 22% of people experienced issues with intermittent downtime, with 0% saying their broadband was down persistently.
  • 0% of respondents told us they had a slow connection at least some of the time.
  • 0% said they had a poor wifi signal in some parts of their home.

Everything you need to know about BT

BT, or British Telecom, is the oldest, most established and best recognised broadband provider in the UK.

BT broadband is aimed at the mid-market, so you won’t find the industry’s cheapest deals here.

BT tend to increase their prices after the minimum 24 month contract is up, so it’s worth keeping an eye on the deals available elsewhere if you’re coming to the end of your contract.

All BT broadband comes on an 24 month contract as standard. BT Call Protect to keep out unwanted or nuisance callers is enacted on your BT phone line as standard.

You’ll have to pay some up front costs for your router and likely an activation fee as well. Postage and packaging is not included.

To offset these extra costs BT occasionally offer free prepaid Reward Cards ranging in value from £50 to £120.

While BT broadband is extremely well established, a note of fair warning: it often tops the most complained about provider lists and does not come with an unblemished reputation for customer service.

What can you get with BT?

ADSL broadband

BT has unlimited ADSL broadband at maximum speeds of 17Mbps.


Yes can take BT broadband package without a calls package if rarely or seldom us a landline to make calls so you can just pay for calls on a pay as you use basis.

Adding 500 anytime landline/mobile calls costs an extra £5 a month.

Unlimited Anytime Calls to landlines and mobiles comes in at an extra £15 a month.


BT has a wealth of SIM Only and contract phone deals available, including mulitple SIMs and discounted family plans. BT uses the EE network for voice calls and data. See all the latest BT SIM Only deals here.

Fibre broadband

BT have three kinds of Fibre Essential at Average download speed of 36 Mbps , Fibre 1 at 50Mbps and Fibre 2 at 67Mbps.

In October 2017 BT announced that existing Infinity 1 customer would get a free upgrade to 76Mbps along with an extra 100GB of cloud storage.


BT TV is a subscription service added on to BT Broadband. You will need Fibre services to access some of the channels available, including any HD channels. BT recommend a download speed of at least 30Mbps for AMC and Sky Sports HD channels.

Just watch out for the small print: if you stop your service in the first year, BT will charge you up to £99.

You’ll also need at least 12 months left on your broadband package to take BT TV. If not, you will have to recontract with BT broadband to get access to their TV deals.

You can add Netflix to BT TV and if you watch using your Youview box it won’t take up any of your broadband data. If you watch Netflix on your laptop or phone then it will count towards your broadband data usage.

BT TV Starter

TV Starter is BT’s lowest cost option and includes a Youview box with 80 Freeview channels and BT Sport included. You get all the standard BBC and ITV channels and their HD equivalents, along with American premium channel AMC, BT Sport 1, 2, 3 and BT Sport ESPN. Your Yourview box can pause and rewind live TV, but there’s no record option available at this level.

Entertainment TV

100 channels are on offer here with the upgraded Youview+ box. You get all of the standard Freeview channels, along with a couple of extra premium channels like UK Gold, Syfy and MTV. You can pause, rewind and record live TV. BT Sport does not come as standard but you can add it for an extra £3.50 a month.

Max TV

BT’s most comprehensive TV package with 141 channels available and HD versions of the channels in the Entertainment package. It comes with all the standard Freeview channels along with a range of premium kids channels like Nickelodeon, The Disney Channel and Boomerang

This is where you will find BT Sport 4K Ultra HD – if your internet connection can support it. For normal viewing you’ll need consistent download speeds above 5Mbps. As mentioned above, for some of the Sky Sports HD channels and AMC you will need at least 30Mbps.

Business broadband

BT offers a range of business broadband deals, promising unlimited free WiFi with 24/7 tech support.

Why choose BT?

BT has one of the largest broadband networks in the UK so it may be your only option if you live in a rural area.

While it can’t compete on price with some of the budget operators on the market, if you’re a sports addict then BT Sport is where the party is at.

Some people feel more comfortable buying from the most established broadband name in the business but watch your bills because BT likes its paid add-on extras.