DirectSave Broadband Reviews & Ratings

We have 10 reviews and ratings from verified customers of DirectSave broadband.

Customers were surveyed 60 to 120 days after switching to DirectSave - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of DirectSave broadband ratings or browse all reviews below.

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Switch was easy. The speed is good, though the wifi is quite unreliable. Overall it's fine.

Overall Satisfaction: 6/10

Value6/10
Switch8/10
Speed9/10
Reliability6/10
I started with standard broadband. Alas, it was too slow for my needs. So, I upgraded to fibre, and so far, I've had no issues. I will be looking for a cheaper price though, when my contract expires.

Overall Satisfaction: 8/10

Value5/10
Switch8/10
Speed9/10
Reliability9/10
Unfortunately my switch was very delayed. The router they sent was faulty and had to be returned and I was stuck without internet for over a week. The connection is not good, and overall it's not worth it for the small saving on monthly outgoings.

Overall Satisfaction: 2/10

Value3/10
Switch1/10
Speed3/10
Reliability1/10
Their customer service is better than my previous provider. However, the switchover was slow and unfortunately I've found the upload speed to be less than impressive. I also have concerns about the security of the wifi router.

Overall Satisfaction: 3/10

Value2/10
Switch4/10
Speed3/10
Reliability3/10
Had to wait a while for the new router to turn up, but apart from that things went smoothly. Service is fine overall. Very happy with the switch.

Overall Satisfaction: 9/10

Value9/10
Switch7/10
Speed8/10
Reliability9/10
I got online quickly and the service seems fine so far. Speed is ok for the money. I'm satisfied.

Overall Satisfaction: 8/10

Value7/10
Switch9/10
Speed7/10
Reliability7/10
The switch between my old provider and the new one went well, very pleased about smooth switch. Speed is okay. Good service so far and I'm very happy about my choice.

Overall Satisfaction: 7/10

Value6/10
Switch9/10
Speed6/10
Reliability7/10
The switch went perfectly. Speed is not bad, and the wifi is much more reliable than my last provider. The price is good.

Overall Satisfaction: 8/10

Value9/10
Switch10/10
Speed7/10
Reliability10/10
The switch took a long time but went well. However the speed is not great and there was hidden charges I got to know about later which I had to pay - not too happy with that.

Overall Satisfaction: 6/10

Value6/10
Switch9/10
Speed6/10
Reliability6/10
Everything was straightforward. The speed of broadband is satisfactory. I am very happy with my choice.

Overall Satisfaction: 8/10

Value9/10
Switch9/10
Speed8/10
Reliability8/10

Avg. 6.5/10

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Show all 10 reviews

DirectSave Reviews & Ratings

We've surveyed 10 verified customers who recently switched to DirectSave broadband. Here's what they told us:


Satisfaction and Value for Money

  • Users gave DirectSave 6.5/10 for overall satisfaction, and rated them 6.2/10 on value for money.
  • When asked why they chose DirectSave broadband, 90% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: broadband speed (10%).

Switching and Initial Setup

  • On average, the customers we surveyed gave DirectSave a rating of 7.4/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with DirectSave until their new broadband was up and running.
  • 20% of new DirectSave users had to have a new phone line or cable installed.
  • To get set up, 10% required a home visit from an engineer, with 0% needing repeat visits.
  • 20% of customers surveyed told us they needed a router upgrade and 10% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated DirectSave 6.6/10 on average.
  • Users gave them 6.6/10 for the reliability of their broadband connection.
  • 20% of people experienced issues with intermittent downtime, with 10% saying their broadband was down persistently.
  • 20% of respondents told us they had a slow connection at least some of the time.
  • 20% said they had a poor wifi signal in some parts of their home.


All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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