DirectSave Reviews Reviews & Ratings

We have reviews and ratings from 10 verified customers of DirectSave Reviews broadband.

We surveyed new customers 60 to 120 days after switching to DirectSave Reviews - here's what they told us:

  • The switch took a long time but went well. However the speed is not great and there was hidden charges I got to know about later which I had to pay - not too happy with that.

    Overall Satisfaction: 6/10

  • The switch went perfectly. Speed is not bad, and the wifi is much more reliable than my last provider. The price is good.

    Overall Satisfaction: 8/10

  • Switch was easy. The speed is good, though the wifi is quite unreliable. Overall it's fine.

    Overall Satisfaction: 6/10

Avg. 6.5/10

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10 Reviews

Satisfaction and Value for Money

  • Users gave DirectSave Reviews 6.5/10 for overall satisfaction, and rated them 6.2/10 on value for money.
  • When asked why they chose DirectSave Reviews broadband, 90% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: broadband speed (10%).

Switching and Initial Setup

  • On average, the customers we surveyed gave DirectSave Reviews a rating of 7.4/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with DirectSave Reviews until their new broadband was up and running.
  • 20% of new DirectSave Reviews users had to have a new phone line or cable installed.
  • To get set up, 10% required a home visit from an engineer, with 0% needing repeat visits.
  • 20% of customers surveyed told us they needed a router upgrade and 10% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated DirectSave Reviews 6.6/10 on average.
  • Users gave them 6.6/10 for the reliability of their broadband connection.
  • 20% of people experienced issues with intermittent downtime, with 10% saying their broadband was down persistently.
  • 20% of respondents told us they had a slow connection at least some of the time.
  • 20% said they had a poor wifi signal in some parts of their home.