NOW Broadband Reviews & Ratings

The connection works great and the price is reasonable. The only problem was with delays with installation. It was supposed to happen in May, but they connected it in August in the end (the connection required some digging work). The people doing the installation were very clean and professional. It is the delay that is a bit problematic, not the service itself. Despite the delay, I would order it again.

Overall Satisfaction: 10/10

It was easy to find our Now deal and very straightforward to set up in the first place and then arrange a date for an engineer to call. When the engineer did call he was extremely helpful and even helped us with other queries we had with our tv. We only had this broadband for our holiday home so it is not used all the time but it proves to be good value for money for what we need.

Overall Satisfaction: 9/10

Switching to NOW broadband was a seamless experience; the process was efficient and completed on schedule, and I'm enjoying the same fast speeds as my previous Vodafone connection at a better price. The NOW broadband customer service team has been incredibly helpful and supportive, always available to assist with any queries or concerns. While occasional speed fluctuations are frustrating, overall, I can say that so far I’m happy with my decision to switch to NOW broadband due to the cost savings, smooth transition, and generally good service.

Overall Satisfaction: 9/10

Its ok. However it cuts out at peak time. And they have increased the monthly cost.

Overall Satisfaction: 5/10

Good Value for money and cheaper the past supplier. The broadband had initial trouble and they had to send a BT engineer so it was not NOW Broadbands fault. When contacting NOW Broadband they answer the calls fairly quickly and resolved any issues that i had. Glad to of swithched although they recently emailed to say there price is increasing from July 24 which is not fair but i have no other choice.

Overall Satisfaction: 8/10

NOW is my first broadband provider and I consider it is a good value for money. Speed is very good when gaming online or streaming Netflix. It is also very reliable. I have not had any interruption of the service.

Overall Satisfaction: 10/10

The monthly subscription is slightly cheaper than others. The installation process was done very smoothly. The wifi connection intermittently loses especially in the evening time.

Overall Satisfaction: 6/10

The switch to NOW from EE was seamless and all on schedule. A big bonus has been no drop in speed or reliability and only a 12 month contract so no enforced cost increases to endure. Would have been nice to have better discounts on the NOW TV packages but still a great price.

Overall Satisfaction: 10/10

Better speed than previous supplier. Is a bit cheaper than previous supplier. Would still like to have regularly the top max speed! yes

Overall Satisfaction: 7/10

NOW Broadband was much cheaper than previous supplier was quoting to renew and only had a 12 month contract, lower than most other suppliers. Broadband speed is the same as with previous supplier. I have occasional drop outs in connection but no major problems. It was a hassle free switch.

Overall Satisfaction: 10/10

NOW Broadband could not provide the advertised service. I had no broadband for 4 weeks. Awful service, not fit for purpose.

Overall Satisfaction: 1/10

It took a long time to install the internet after signing up and, with no physical visit necessary to do so I'm not sure why it took so long. Once the appropriate date had arrived it took several days longer to actually receive functioning WiFi because of issues with setting up and incorrect/incomplete advice given when customer services were called. Eventually it was fixed, but some compensation was given as an apology. The first customer rep I spoke to was not ideal but the second one was very helpful. NOW offers a low monthly rate and I haven't had a problem with it on my android phone or computer, though my partner's iPhone occasionally has issues with connectivity. For the price, the speed is good enough for me and I feel I'm getting what I paid for.

Overall Satisfaction: 8/10

I choose NOW because it was the best value for money in my case. There has been a slight improvement in the broadband speed. The switching went well with no hitches unlike my previous provider experience.

Overall Satisfaction: 9/10

I had to have an engineer visit to install the line. The Wi-Fi does still disconnect sometimes when moving between areas. But overall I'm happy.

Overall Satisfaction: 7/10

Good value for money. Signal is good in all rooms. No problems at all.

Overall Satisfaction: 9/10

Router is basic - definitely needs an upgrade. Can't connect cctv and other products because its basic. Could do with a wifi boost. Connection seems more stable and faster. So no complaints on speed and connection just router needs to be more advanced.

Overall Satisfaction: 7/10

Engineer visit went smoothly. No problems and very efficient and quick. Have experienced no problems whatsoever with my Now broadband so far. Speed fits my needs, I do not need gaming etc. Price is fantastic, as it the 12 month terms.

Overall Satisfaction: 10/10

I am glad I switched it is a great broadband and the service it brilliant I have no problems

Overall Satisfaction: 10/10

Wish I hadn’t swooped. My new provider is awful. Can’t get through on the customer service line. Now have to use mobile data constantly

Overall Satisfaction: 2/10

Was very impressed with how quick the process was. The price for the speeds I got made me feel I made the right choice.little to no signal problems.(has dropped connectivity 2 times in 3 months.

Overall Satisfaction: 8/10

I switched to NOW Broadband and can't complain at all for what I pay. The monthly amount is suitable and affordable in comparison with my previous provider, and the length is 12 months, so better for me than a 24 month contract. The speed is great and useful for what I need. So far so good, no problems. Would highly recommend!

Overall Satisfaction: 9/10

NOW broadband is perfect. Can't fault the speed of network, and good customer service as well.

Overall Satisfaction: 10/10

NOW offers competitive pricing, and uninterrupted connectivity. Decent speed for the money. I'm happy with the switch.

Overall Satisfaction: 10/10

My new broadband provider is a lot more value for money considering the package. However the issue was the set up because my old provider was still charging me! But overall the service is great.

Overall Satisfaction: 8/10

Now TV Broadband is the same speed / connection as my previous supply but at a cheaper price. The broadband is good enough for the the amount paid, rarely it lags due to bad weather. The switching process was actually very easy and quick... No home visits, just a router which is sent, following to connection by Openreach, no problem at all! Customer service is brilliant, although not had any problems. I am happy I switched, for the price it is good value for money, improvement would be to fix the lagging which is reasonably rare anyhow.

Overall Satisfaction: 8/10

Very happy with NOW broadband. Easy self installation. Never had one problem with NOW so far

Overall Satisfaction: 10/10

NOW broadband is good value for money. The connection is very reliable and I'm happy with everything so far. The switching process was a bit long, but nothing that was a problem. Overall I am glad I changed providers. It's much better than my last providers as it doesn't cut out or drop out when bad weather occurs so far. The customer service is very good, I have had no problems so far and I hope it stays that way.

Overall Satisfaction: 10/10

Excellent value for the monthly cost. The Internet connection is always strong with good download time.

Overall Satisfaction: 8/10

Good value for money. Very fast! I have told all my friends and family about it.

Overall Satisfaction: 7/10

All very good, had no issues. Would recommend to any one looking to save money. NOW are a number one company!

Overall Satisfaction: 10/10

The price is perfect for low income. The service is trusted and fast and reliable and customer service is kind and helpful. Overall I would highly recommend Now broadband to others.

Overall Satisfaction: 10/10

I am very happy with the speed of the switch, the smoothness of the switch, the whole service and price of the broadband from NOW.

Overall Satisfaction: 10/10

I'm very happy since switching to NOW Broadband. The switch over was very quick and straightforward, no need for visits. Even better I'm paying a monthly cost that I can afford every month, without my bill increasing without my knowledge. Very happy costumer.

Overall Satisfaction: 8/10

Its good broadband for 2/3 devices. Above that there might be slightly disruption. Over all happy with NOW.

Overall Satisfaction: 8/10

Good value for money ,it is on the expensive side but that was the choice I made as I wanted higher Mb/s. At the start it did cut out intermittently but phoned by up and they sorted it straight away.

Overall Satisfaction: 7/10

My deal is a good deal for money, though with my last provider the package was combined with a TV package so its hard to compare. As for the actual broadband speed I feel like its fast when I'm home alone, multiple people however slows down the internet speed. I find the further away I am from the living room where the internet box is, the weaker the connection is also.

Overall Satisfaction: 6/10

Good customer service, but some things won't work like Ruble. Overall happy to have joined though.

Overall Satisfaction: 8/10

I moved and had to quickly find a new broadband provider. I was looking for best value and good broadband speed. I received the wifi box within a few days of signing up, and setting it up was as simple as plugging it into the socket. It was very easy, very efficient service. My wifi now is great, no problems with it, would recommend.

Overall Satisfaction: 8/10

The broadband is very good value for money and possibly the best on the market at the time. No problems with installation and a friendly team to talk to if needed. Only minor issues I have is a few times the speeds have dropped but nothing a router reset won't fix. Overall very happy with my deal.

Overall Satisfaction: 10/10

NOW gave me a voucher due to problems in line and being very late. Signal in other room is slow as this is 1 bedroom apartment.

Overall Satisfaction: 8/10

It's great value for money. I am happy because I was struggling with the payments with my previous provider.

Overall Satisfaction: 7/10

Everything is excellent. The best connection, and its not expensive. I'm very happy!

Overall Satisfaction: 10/10

Now broadband is good value for me. The switching process was good, but there was an issue with setting up at the beginning so an engineer had to come out. But their customer service was excellent so it got resolved quickly.

Overall Satisfaction: 9/10

I needed broadband for cctv cameras after my father in law passed away, Whilst the house was empty. With the old provider it was part of tv/ phone/ broadband package just for BB it was very expensive. Hence the change. The new BB works but is not the fastest but it is the lowest package (to save money) so its suitable for us in the current situation. There was no problems setting it up, very straight forward. Overall im satisfied but when we finaly move in, we will have to upgrade the speed.

Overall Satisfaction: 7/10

I’m having weak signal when I go up in my bedroom in the same house, which is very bad. The speed is very bad.

Overall Satisfaction: 1/10

NOW are a great broadband provider. Offering value for money and a reliable service. I would recommend them to anyone.

Overall Satisfaction: 10/10

I am happy I switched, I have had no issues. The service has been brilliant, fast and efficient.

Overall Satisfaction: 10/10

Easy installation just plug in and wait for your start date. Started midnight the day they said it would. Very reasonable price for the fast quality wifi connection. Not one thing to moan about, would fully recommend friends or family.

Overall Satisfaction: 9/10

Marked a 6 overall due to weak signal and sometimes complete loss of signal. Would have expected to have NOW TV service included in monthly broadband fee also.

Overall Satisfaction: 6/10

We were really pleased with how well they switched us. Only problem is it is just sometimes a bit slow in a couple of rooms so will need a wi-fi booster.

Overall Satisfaction: 8/10