Plusnet Broadband Reviews & Ratings

My old provider messed me about when I Moved home. After weeks, I went to Plusnet and they set me up quickly without hassle. Very pleased with their service.

Overall Satisfaction: 10/10

It's great value for money. The installation was quick and really easy. Speeds are consistently good.

Overall Satisfaction: 9/10

I have found Plusnet to be very reliable and value for money. Switchover was problem free.

Overall Satisfaction: 9/10

Plusnet is flawless, I would definitely recommend it to anybody. The service is reliable and I look forward to a long relationship with Plusnet.

Overall Satisfaction: 10/10

I am very happy with the service Plusnet has provided. There haven't been any problems or delays and the speed is very quick. No problems either with reliability and I was kept informed regularly throughout the process. I also received a discount on BT Sport due to being a Plusnet customer. I would definitely recommend Plusnet to anyone looking to switch to them as they are a reliable provider who provides great value for money.

Overall Satisfaction: 10/10

The price was in my budget and I found the deal good value for money, but the signal has been inconsistent and dropped repeatedly. I had no problems in switching over though, Plusnet did everything for me.

Overall Satisfaction: 7/10

PlusNet are the best providers in the UK. All other suppliers didn't have great customer service. Plusnet service is impeccable.

Overall Satisfaction: 10/10

Good and reliable broadband, I have been with plusnet before and I have never had any issues, I would recommend the service to others.

Overall Satisfaction: 10/10

I recently changed from BT to Plusnet. Plusnet provide an excellent service at a much cheaper cost and are very competitive. The switching process could not be easier even for someone like me who is not the most technical when dealing with computers and would recommend anyone to try it.

Overall Satisfaction: 10/10

I’ve been with Plusnet years ago and they offer a great service at a good price - there was a hitch with sending out the hub but a phone call and that was sorted promptly

Overall Satisfaction: 9/10

I save a few pennies every month since switching to plusnet, and i get a faster speed with plusnet compared to sky, so it's a win win. The switch was very easy, i didn't have to do a thing, they did everything for me. I haven't had any issues yet, so no need to contact customer service, so i can't comment on that. So overall i am very happy with my new porvider, and glad that i switched.

Overall Satisfaction: 10/10

Plusnet handled the switch efficiently. So far I have been happy with the broadband. The customer service has been good.

Overall Satisfaction: 9/10

I feel my broadband with Plusnet is very good value for the money and the speed is great. I've had no dropouts and with my last provider I needed an extender to get a signal to my conservatory but with Plusnet the signal is so good I do not need one.

Overall Satisfaction: 10/10

The new deal saved a lot of money. The switching process went very quick and smooth. We had an issue with the line - when I rang up Plusnet they ran test from their end and found a fault and the engineer was out within an hour to fix it and we have had no issues since then.

Overall Satisfaction: 8/10

So far so good. Really easy to switch. I would recommend Plusnet

Overall Satisfaction: 9/10

I am happy with my deal as it also provides free anytime telephone calls which is good value for money. As I only use my broadband for social purpose the speed is ok. The only complaint I have is now and again I lose the Wi Fi signal which can be a bit of a nuisance if your in he middle if something.

Overall Satisfaction: 9/10

It’s really good! The signal is good, the speed is excellent and value for money - it’s worth it. I recommend Plusnet to everyone.

Overall Satisfaction: 9/10

The switch was smooth with no problems, but as Plusnet is running off the BT line in this area and there is no fibre available, the internet speed and connection are slow and cut out regularly.

Overall Satisfaction: 7/10

The switch to Plusnet was really smooth, I'm really pleased with how fast the internet is and doesn't buffer like our previous one. Definitely happy with cost and service as it's value for money and a great team behind Plusnet. I would highly recommend Plusnet as a provider.

Overall Satisfaction: 9/10

The switch went very smoothly with no issues and the service we recieved has been brilliant. The value for money is second to none and I would 100% recommend.

Overall Satisfaction: 10/10

Switch was completed as planned, updates sent regularly on progress. Equipment arrived in time. Service receiving at present is great there has been no change in my speed from switch and switch ran smoothly. I am very happy with the service I'm receiving from new provider.

Overall Satisfaction: 9/10

The connection to receive broadband was very smooth. It took three weeks for Openreach which was the only delay but I accept that was out of Plusnet's control. Service so far is excellent. Strong signal from the router and the speed seems pretty decent for the money we pay, certainly sufficient for streaming and gaming. Very happy I chose Plusnet for my first provider to my new flat, and would definitely choose them again!

Overall Satisfaction: 10/10

I’m really glad I switched as I’m saving money, I’ve had no issues and they’ve been great

Overall Satisfaction: 9/10

The switch was done efficiently with no issues. Communication by Plusnet was very good throughout the switching process. I have previously been a Plusnet customer and so expected good service.

Overall Satisfaction: 8/10

The switch was extremely easy no need for an engineer call-out. Everything was posted quickly and I was kept up to date with switching and when my broadband would be live. Easy connection and set up. One concern is the intermittent connection problems and buffering when streaming compared to my last provider - I did not have any of these problems.

Overall Satisfaction: 6/10

Very happy with my move to Plusnet. I now get internet all over the house, before this didn’t happen with my previous provider. Also a lot less money I pay now when it works better then what I had before and was paying more for that. Speed is perfect.

Overall Satisfaction: 10/10

It was more than a week after the switch date before I had any broadband. After 2 different engineers we finally had service. Can still be slow at times and sometimes goes off altogether. Plusnet have been good along the way. And seem settled for now.

Overall Satisfaction: 7/10

The service for change over was as easy as it could have been. No problems at all. Also saving £5 a month and the extra perks made it a non brainer to switch.

Overall Satisfaction: 9/10

The switch wasn't easy - had a little issue which was their fault as they hadn't spoken to the other internet supplier.

Overall Satisfaction: 5/10

The switch from BT to plusnet went really smoothly. They sent out a new router really promptly. Speed and signal of broadband is fantastic.

Overall Satisfaction: 10/10

The switch to plusnet was faultless. They kept me informed at every step of the process. The broadband is as fast as promised and reliable. The Plusnet broadband deal is £8 a month cheaper than my previous provider's renewal price, plus I have received a £50 cash back card. I am delighted with the switch.

Overall Satisfaction: 9/10

After setting broadband up with Plusnet for our son who has recently moved into his 1st flat, we were really impressed. Given how easy it was, the cost and the rewards, we decided to switch too!

Overall Satisfaction: 9/10

Quick. Good value. Efficient. Easy to change. Good communication.

Overall Satisfaction: 10/10

The overall speed is better than expected. It does the job perfectly. The communication with plus net is A star. The router was a little slow to arrive but we was compensated. Overall Very happy.

Overall Satisfaction: 10/10

Quick switch over, all went smoothly with no delays. Connection seems to be good, have had one small glitch but easily resolved. Speed is good which helps working from home.

Overall Satisfaction: 9/10

The service arrived on the day they said it was to arrive and has been of a consistent quality throughout. We have used it for the normal access plus some streaming and it has worked consistently.

Overall Satisfaction: 9/10

Problem free switch that took a little longer than advertised. Speeds seem OK, reliability has been good. Service comparable to my previous provider but cost is lower.

Overall Satisfaction: 9/10

The switch went well with no issues or delays. I am very satisfied with the broadband speed I am receiving and have had no other issues. I am very glad I switched as the money I am saving just about covers a recent increase in my rent. As a pensioner that is very important!

Overall Satisfaction: 10/10

For me there was no real benefit of changing other than for free gift as monthly price is the same as my previous provider. Physically bound by ADSL infrastructure, so doesn't change speed of connection.

Overall Satisfaction: 6/10

The switch was ok. However service is slow. Need to get me fibre.

Overall Satisfaction: 3/10

My switch to Plusnet was very smooth and stress free. They sent regular updates on the progress of my broadband changeover. The new router arrived on time and everything was up and running on the date specified. The service is great and the speeds are true to what is advertised. The Plusnet app is also very good and easy to navigate. Fantastic value for money and would recommend to anyone.

Overall Satisfaction: 10/10

Switching was easy. Signal could be better, needed to buy a range extender. Good value for your money.

Overall Satisfaction: 8/10

My switch to Plusnet was very easy. I did get I touch with customer service (who are uk based) to see how long it would take before I received my router box. Found them to be very helpful. I’m now online. So far so good. No complaints.

Overall Satisfaction: 8/10

I found it much better value than than my old provider. Saving money, and the service is great. Thank you.

Overall Satisfaction: 10/10

Switching was very fast and efficient. Only problem I had was with Plusnet thinking they'd organised the switch, but having to redo it. Once switched all has been good with the service provided.

Overall Satisfaction: 9/10

Switch went smoothly and connected with no problems. Signal is good, no glitching and the value is excellent. Why can’t it always stay at this price? I would recommend Plusnet……so far.

Overall Satisfaction: 9/10

Everything went very smoothly and I have had no issues to date. I feel the deal was good value especially when there was cashback included. I didn't have any issues with my previous provider but this was just a better deal and value for money.

Overall Satisfaction: 10/10

There were some initial problems around phone line but once resolved connected in around 10 days. Connection seems good and fast and hasn't dropped out so far. Other than the initial niggles over connection where it sat for over a week with nothing happening, everything has been good and I would certainly recommend.

Overall Satisfaction: 9/10

The switch was quick (considering the delay caused by the pandemic). Both the phone line and wifi are working well but there was some lack of clarity on when the wifi would have actually started working. The wifi is very quick and reliable.

Overall Satisfaction: 10/10

Service and reliability good. Issue with the my router being delayed so no broadband for 6 days. Issue resolved.

Overall Satisfaction: 7/10