Plusnet Reviews & Ratings

We have reviews and ratings from 29 verified customers of Plusnet broadband.

We surveyed new customers 60 to 120 days after switching to Plusnet - here's what they told us:

  • The switch went very smoothly , and Plusnet kept us updated constantly through each stage. We’ve had no issues with the service and have saved money. Altogether been very satisfied with the decision to change providers.

    Overall Satisfaction: 9/10

  • For the speed I'm paying for, I expected my Internet and streaming to be alot faster than it is. Doesn't reach my bedroom either so had to purchase my own extender.

    Overall Satisfaction: 7/10

  • The switch took a long time and numerous visits from engineers. It is still very slow WiFi. A new line was installed and I have spent nearly 3 hours on hold to Plusnet waiting to get through to book a fault.

    Overall Satisfaction: 4/10


On average, people switching to Plusnet saved around £6 per month, and rated their Plusnet broadband 8.1/10.

New customers told us that they waited around less than 2 weeks between ordering and getting set up with Plusnet.

Click to see 26 more Plusnet broadband reviews and in-depth ratings data.


Everything you need to know about Plusnet

Originally an independent broadband provider based in Sheffield, Plusnet were bought out by BT in 2007. They still run as an independent company and continue to rely on their Yorkshire brand.

Most Plusnet deals tend towards the cheaper end of the market, focusing on value and simple pricing rather than all the bells and whistles.

All home broadband deals come with unlimited usage. Some traffic management may take place on your Plusnet connection – see which providers do this, and how it could affect you, here.

Broadband is available on 12 month contracts or for more flexibility, on a 30-day rolling contract.

Plusnet is one of the only providers to offer these shorter broadband contracts.

What can you get with Plusnet?

ADSL broadband

Plusnet offers unlimited ADSL broadband at maximum speeds of 17Mbps.

Calls

Yes. Calls packages are available. You can get Line Rental only, which gives you a phone line but no calls bundled in, or you can add Evening and Weekends or Anytime Calls for £4 a month or £8 a month respectively.

Mobiles

Existing Plusnet SIM Only customers can get a discount if they’re also with Plusnet for home broadband too. See Plusnet 4G SIM Only deals on our sister site SIMOnlyDeals.co.uk.

It is aimed at the value end of the market with cheap data complete with excellent call coverage throughout the UK.

Plusnet uses the EE network so you know you’ll be getting the fastest data speeds.

Fibre broadband

Plusnet offer two kinds of fibre broadband: Unlimited Fibre at 38Mbps and Unlimited Fibre Extra at 76Mbps.

TV

Plusnet offers TV packages through Youview. You will need to be a home phone and fibre broadband customer with Plusnet to access this, though.

Just watch out on the contract length, too. Each Youview box comes on an 18 month contract, so if you have a 12 month broadband deal you’ll need to renew it to carry on watching the channels you get.

A Youview TV box gives you 70 Freeview channels and BT Sport Lite. You also get 20 entertainment channels including MTV, SyFy, UK Gold and Discovery Channel.

You can watch all of the major on-demand apps including BBC iPlayer, ITV Player and All4 and using the Youview box you can scroll back 7 days, as well as being able to pause and rewind live TV.

A standard Youview box costs £5 a month and comes with a £5.99 up front cost.

The Youview+ box is also £5 a month but costs an extra £57.99 up front. With this you get all the Freeview channels along with the ability to record up to 150 hours of HD TV.

Business broadband

No Plusnet business broadband packages available as of November 2017.

Why choose Plusnet?

Plusnet has some of the best-value broadband packages with decent cost-benefit ratio. Customer service is well-rated.

Not sure if Plusnet is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.