Is Plusnet broadband any good?

We have reviews and ratings from 35 verified customers of Plusnet broadband.

We surveyed new customers 60 to 120 days after switching to Plusnet - here's what they told us:

  • The engineer who visited to install the Internet was wonderful. I have had no problems so far. I'm happy with the value for money and am so far happy with my choice.

    Overall Satisfaction: 9/10

  • I was moving home & obviously wanted some internet as soon as possible. Plusnet had a competitive price for some pretty fast speeds & I had found them to be really good when it comes to customer service (from dealing with them with my work) so they were a good choice. During the purchasing I was assisted by an (online) agent who answered all my questions & provided me with lots of useful information. I had new internet up & running 2 days after my move (it would have been sooner if I hadn't left it until very close to my moving date before purchasing (but with Covid-19 disrupting my move, everything was kind of last minute). So 2 months in & everything has been great, speed is what I expect & I've had no problems or loss of service. I'm very happy with my choice. I could have chosen a slightly cheaper deal, but (from my experiences) I've found Plusnet to be reliable, caring & helpful.

    Overall Satisfaction: 10/10

  • Switch went smoothly and connected with no problems. Signal is good, no glitching and the value is excellent. Why can’t it always stay at this price? I would recommend Plusnet……so far.

    Overall Satisfaction: 9/10

On average, people switching to Plusnet saved around £6.11 per month, and rated their Plusnet broadband 8.3/10.

New customers told us that they waited around less than 2 weeks between ordering and getting set up with Plusnet.

To read more about what customers think of Plusnet's broadband deals, check out our Plusnet reviews page for 32 more reviews and in-depth ratings data.

Everything you need to know about Plusnet

Originally an independent broadband provider based in Sheffield, Plusnet were bought out by BT in 2007. They still run as an independent company and continue to rely on their Yorkshire brand.

Most Plusnet deals tend towards the cheaper end of the market, focusing on value and simple pricing rather than all the bells and whistles.

All home broadband deals come with unlimited usage. Some traffic management may take place on your Plusnet connection – see which providers do this, and how it could affect you, here.

Broadband is available on 12 month contracts or for more flexibility, on a 30-day rolling contract.

Plusnet is one of the only providers to offer these shorter broadband contracts.

What can you get with Plusnet?

ADSL broadband

Plusnet offers unlimited ADSL broadband at maximum speeds of 17Mbps.


Yes. Calls packages are available. You can get Line Rental only, which gives you a phone line but no calls bundled in, or you can add Evening and Weekends or Anytime Calls for £4 a month or £8 a month respectively.


Existing Plusnet SIM Only customers can get a discount if they’re also with Plusnet for home broadband too. See Plusnet 4G SIM Only deals on our sister site

It is aimed at the value end of the market with cheap data complete with excellent call coverage throughout the UK.

Plusnet uses the EE network so you know you’ll be getting the fastest data speeds.

Fibre broadband

Plusnet offer two kinds of fibre broadband: Unlimited Fibre at 38Mbps and Unlimited Fibre Extra at 76Mbps.


Plusnet offers TV packages through Youview. You will need to be a home phone and fibre broadband customer with Plusnet to access this, though.

Just watch out on the contract length, too. Each Youview box comes on an 18 month contract, so if you have a 12 month broadband deal you’ll need to renew it to carry on watching the channels you get.

A Youview TV box gives you 70 Freeview channels and BT Sport Lite. You also get 20 entertainment channels including MTV, SyFy, UK Gold and Discovery Channel.

You can watch all of the major on-demand apps including BBC iPlayer, ITV Player and All4 and using the Youview box you can scroll back 7 days, as well as being able to pause and rewind live TV.

A standard Youview box costs £5 a month and comes with a £5.99 up front cost.

The Youview+ box is also £5 a month but costs an extra £57.99 up front. With this you get all the Freeview channels along with the ability to record up to 150 hours of HD TV.

Business broadband

No Plusnet business broadband packages available as of November 2017.

Why choose Plusnet?

Plusnet has some of the best-value broadband packages with decent cost-benefit ratio. Customer service is well-rated.

Not sure if Plusnet is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.