Moving House? How to sort out your broadband

Follow our guide to move broadband to a new address without all the stress!

photo of nuclear family moving house

There’s a million things to think about when moving home, and being stuck without broadband in your new place is almost as bad as being without power or heating.

Moving your broadband along with your home can throw up a lot of questions, so here in this guide we’ve got answers to everything, big and small, to make sure you can move your broadband with the least amount of stress possible.

Read on to learn more about the moving process, or jump to specific advice from your provider using the links below.

Jump to:

Can I move my broadband to my new address?

The first step to moving your broadband is to check the availability at your new address. The vast majority of customers will be able to move their current broadband contract to a new address when moving house.

You may be unable to transfer your contract to a new address if you’re on a ‘superfast’ connection – which includes cable broadband, fibre-optic or fibre broadband – or are with a smaller ISP who don’t provide broadband nationwide.

If your current Internet Service Provider (ISP) doesn’t operate in the area you’re moving to, then you’re going to have to cancel your contract and sign up with a new provider.

Because broadband speed differs depending on how close you are to one of those green cabinets you see dotted around in the streets, you may have to downgrade your contract to a slower-speed broadband when you move, even if your ISP still operates in that area.

The easiest way to find out if you’ll need to switch or downgrade is to enter the postcode of the area you’re moving to into our handy price comparison tool and see what’s available.

Please enter a valid postcode to check availability in your area.

If you can see deals from your ISP offering the same speed you’re currently on, then you probably won’t need to change a thing.

On the other hand, you may be able to upgrade your broadband to a higher speed if you’re moving to an area with better connections available.


Moving home: Who do I need to tell?

Whether you’re moving your contract or cancelling it, your first point of contact should be your current provider.

A lot of the major ISPs, including Virgin Media, BT and Sky, have a Moving Home service that can be accessed from your online account. From that page you can check on your options when moving, see any applicable fees, and arrange the move entirely from there.

The majority of ISPs also have dedicated FAQ pages where you can check notice periods and potential fees associated with moving your home broadband, even if you don’t have access to an online account.

If your ISP doesn’t have an online service, you can also call their customer service line and ask them about moving house.

Either way, you’re going to need the following information before you begin:

  • Your account details (account number, login info, postcode, etc.)
  • The address of the house you’re moving to
  • The date you’re going to move

If you’re happy and able to switch your current ISP to a new address, you can sort out your move there and then.

If your new address is already fully connected you should be online the same day that you move, otherwise an engineer will need to be sent out to connect the property. This will usually take less than a week, though many ISPs will advise that an engineer visit could take up to two weeks.

How much notice do I need to give?

Different ISPs need different amounts of notice before you move house. As a rule, the sooner you tell your ISP, the more likely you are to have a smooth switch.

If you don’t give enough notice, you’ll be stuck at your new address without broadband and potentially a pretty long wait until it gets sorted it out. Make sure you check with your ISP to find out the exact amount of notice you should give them.

Do I keep the same router?

If you’re not switching providers, you can continue using the same router at your new address. Most ISPs will charge you to send out a replacement router, so be sure not to leave it behind when you’re packing.

If you’re moving to a bigger house, you could find a problem with the WiFi range on your router. Finding a good location for your router, away from electrical appliances like a fridge or microwave, can help to make the most of the WiFi range in your new home.


What else do I need to know?

Below are some very important things to keep in mind when you’re sorting out how to move your broadband.

Some ISPs offer free installations when moving address, while others may charge you. Be on the lookout for any hidden costs when changing address.

If you can’t or don’t want to move your contract to your new address, you will usually have to pay an early termination fee – this is generally based on the monthly amount you pay and how many months are left in the minimum term of your contract.

If you make any changes to the services you subscribe to, for instance by upgrading to fibre or adding television services, then you will almost definitely have to sign on to a new minimum term contract.

If you have less than three months left on your contract, some ISPs will insist you sign onto a new 12 or 18-month contract when you move, where others may allow you to keep your current contract terms but charge a hefty moving fee to do so.

Even if the internet speed written in your contract doesn’t change when you move, expect different download, upload and browsing speeds. These speeds can go up or down and depend on the distance to your green street cabinet and telephone exchange, and how many other people are sharing the network.

If you successfully move your broadband to a new address, you’ll continue paying the same monthly amounts until your minimum-term expires.

If your ISP is demanding you sign a new contract when you’re moving home, or if you’re worried about the actual speeds you’ll be getting at your new address, it might be better not to move your broadband at all and instead switch to a new ISP.

You can check to find the best deals here, or check the latest Ofcom customer satisfaction survey to see which ISP is performing the best around your new address.

If you’re happy with your current service and trust your ISP to continue delivering it to you, signing on to a brand new contract when you move isn’t really a downside at all – and it definitely beats slipping into a 30 day rolling contract when your minimum term expires.


Find advice from my provider

We’ve collected information on moving house from many of the most popular ISPs – find yours below.

Jump to:

Moving house with BT

BT 3
  • 1 month notice
  • No moving fees
  • Up to £130 new line installation fee (if required)

Anything else I should know?

If you have less than 3 months left on your existing contract then you will need to sign on for a new minimum term.

Moving Home with BT FAQs

Call 0800 800 150 for assistance.

Compare BT Deals

Moving house with DirectSave

DirectSave 3
  • 2 weeks notice
  • No moving fees
  • Up to £118 new line installation fee (if required)

Anything else I should know?

If you decide to change providers, DirectSave charges an early termination fee for each month remaining in your contract. Be aware that you will need to give at least 28 days notice of this in order to avoid a further £19.95 admin charge.

DirectSave may also seek £34.95 for the cost of your router, and £69.50 per phone line, if these were provided at no extra cost at the start of your contract.

Call 01923 709 709 for assistance.

Compare DirectSave Deals

Moving house with EE

EE 3
  • 3 weeks notice
  • No moving fees
  • £50 new line installation fee (if required) +£35 fee if upgrading to fibre

Anything else I should know?

If you decide to change providers, EE charges an early termination fee for each month remaining in your contract.

Moving Home with EE FAQs

Call 0800 079 8586 for assistance.

Compare EE Deals

Moving house with John Lewis

John Lewis 4
  • 1 week notice
  • £65 moving fee unless you commit to a new contract
  • £49.99 new line installation fee (if required)

Anything else I should know?

If you decide to change providers, John Lewis charges an early termination fee for each month remaining in your contract.

If John Lewis do not supply your new area then you will have to pay an admin fee to cease services, but will not have to pay any fees for the months remaining in your contract.

Moving Home with John Lewis FAQs

Call 0800 022 3300 for assistance.

Compare John Lewis Deals

Moving house with NOW Broadband

NOW Broadband
  • 2 weeks notice
  • No moving fees

Anything else I should know?

If you decide to change providers, NOW Broadband charges an early termination fee for each month remaining in your contract.

Moving Home with NOW Broadband FAQs

Call 0330 332 3050 for assistance.

Compare NOW Broadband Deals

Moving house with Plusnet

Plusnet 3
  • 2-3 weeks notice
  • £65 moving fee, unless you commit to a new 12 month minimum term
  • £49.99 new line installation fee (if required)

Anything else I should know?

If you decide to change providers, Plusnet charges an early termination fee for each month remaining in your contract.

Moving Home with Plusnet FAQs

Call 0800 587 1952 for assistance.

Compare Plusnet Deals

Moving house with Post Office

Post Office 3
  • 10 business days notice
  • No moving fees
  • £60 new line installation fee (if required)

Anything else I should know?

If you decide to change providers, the Post Office charges an early termination fee for each month remaining in your contract.

Call 0345 600 3210 for assistance.

Compare Post Office Deals

Moving house with Sky

Sky 3
  • 2 weeks notice
  • No moving fees
  • £20 new line installation fee (if required)

Anything else I should know?

Keep your existing minimum term unless you make changes to the services you subscribe to.

If you decide to change providers, Sky charges an early termination fee for each month remaining in your contract.

Moving Home with Sky FAQs

Call 0333 759 1859 for assistance.

Compare Sky Deals

Moving house with SSE

SSE 1
  • 18 days notice
  • No moving fees
  • New line installation at no extra charge (if required)

Anything else I should know?

If you decide to change providers, SSE charges an early termination fee for each month remaining in your contract.

Call 0345 678 0051 for assistance.

Compare SSE Deals

Moving house with TalkTalk

TalkTalk 2
  • 2 weeks notice
  • £60 moving fee
  • £60 new line installation fee (if required)

Anything else I should know?

If you’re currently on a legacy contract you will be switched over to a fixed price plan.

Moving Home with TalkTalk FAQs

Call 0800 587 1952 for assistance.

Compare TalkTalk Deals

Moving house with Virgin Media

Virgin Media 4
  • 30 days notice
  • £20 moving fees
  • £40 new line installation fee (if required)

Anything else I should know?

If you upgrade or add any additional services you’ll pay a £35 activation fee for each service.

If you need any additional cable points installed in the property these are charged at £20 each.

If you decide to change providers, Virgin Media charges an early termination fee for each month remaining in your contract. This fee applies even if you are moving to an area that Virgin Media doesn’t supply broadband to.

Moving Home with Virgin Media FAQs

Call 0345 454 1111 for assistance.

Compare Virgin Media Deals

Moving house with Vodafone

Vodafone 6
  • 30 days notice
  • £60 new line installation fee (if required)
  • Up to £149 for non-standard line installations

Anything else I should know?

If you decide to change providers, Vodafone charges an early termination fee for each month remaining in your contract..

If Vodafone does not supply your new area the early termination fee will not apply, but you will have to pay a single £15 admin charge for processing the early cancellation of your contract.

Moving Home with Vodafone FAQs

Call 0333 304 0191 for assistance.

Compare Vodafone Deals
Samuel Newman author picture

By:

Samuel Newman is a consumer journalist and blogger based in Sheffield.

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