Vodafone Broadband Reviews & Ratings

My switch to Vodafone Fibre went very smoothly. A nice young man worked very professionally, very friendly and left no mess. He explained everything to me and all is working fine. Very happy with the service I received.

Overall Satisfaction: 8/10

Good value for money. Reliable service. No problems.

Overall Satisfaction: 9/10

For the money it was the best deal I could find. Speed is more than fast enough for my needs. The switching process was so easy and quick. The customer service is good, even if you are speaking to someone in Bangladesh. I did have an issue with the amount I was being charge. This was resolved with a phone call. Overall I am very happy with the switch.

Overall Satisfaction: 10/10

Its much better value for money, and works great, thank you. The switching process was easy, and worked well. Customer service was brilliant.

Overall Satisfaction: 10/10

Excellent service and speeds. Very reliable and great range on router. Very happy.

Overall Satisfaction: 10/10

Very happy with Vodafone. The network is fast, I like having a VoIP phone line and not paying for a land line. Happy with the service and coverage, glad I swapped.

Overall Satisfaction: 8/10

Great value and super fast Internet. Excellent service. I am very happy.

Overall Satisfaction: 9/10

Good value. Switching was very easy and went without a hitch. Good support.

Overall Satisfaction: 7/10

My last provider I had TV with sport, but my husband died and freeview television was enough for me. Broadband on it’s own from Virgin was much more expensive. Up to now I have been very satisfied with the changeover to Vodafone.

Overall Satisfaction: 10/10

Switch quick and easy. Shortly after switch “voice over internet“ stopped and the house phone did not work. Calls to helpline answered quickly, supportive staff and problem solved with remote reset by vodaphone. Took about 20 minutes. Very pleased with support.

Overall Satisfaction: 7/10

The new deal and provider with Vodafone is fibre and always get my contract Mbps speed with them, previously with Plusnet I was getting around 8mbps which wasn't good for streaming services. So I'm really happy with the switch and was very quick installation when the engineer came out .

Overall Satisfaction: 10/10

The deal was great value for money, we managed to get the same speed for a lot less money. The switch was easy, swapped the routers over on the changeover date, set our devices up and away we went. Not had any issues to date, speed and reliability seems to be as good as our previous provider. Easy peasy!

Overall Satisfaction: 10/10

It's good value for money. It was very easy to install and the service was up and running within minutes of receiving the system. It also has the convenience of being mobile and can take to any location.

Overall Satisfaction: 10/10

Much cheaper than before. Customer service could be better, but overall it was worked out fine. Likely to renew.

Overall Satisfaction: 8/10

Very good value and anytime phone calls very useful. Good broadband speed, better than before and very easy to switch. Had one problem when phone dropped out but soon sorted. Very pleased with switch overall.

Overall Satisfaction: 9/10

Vodafone was poor in getting my internet and IP phone working, which left a bad initial impression. I had to call 3-4 times which was very annoying, especially as it was a simple job at their end to get everything going. The service since has been reliable with reasonable speed.

Overall Satisfaction: 8/10

I have now 2 lines entering my house and I don’t think that was necessary to fit another line. The service was ok and everything done when said. I don’t think the broad band is as good when I used sky.

Overall Satisfaction: 5/10

The switch to Vodafone was very easy. They explained the switch to fibre. The broadband and wi fi are very good. The speed is good. Customer service was good when I wanted to add to the service.

Overall Satisfaction: 10/10

Make the change today and save time talking to customer service. Because Vodafone are highly recommended by me.

Overall Satisfaction: 7/10

When the engineers arrived they were courteous and polite. They cleaned up after themselves. Since having the internet connected the service has been pretty good. A few minor issues but still much better than our previous supplier.

Overall Satisfaction: 8/10

Go live date not met as there was an installation issue, and no landlines for several days as they didn't provide the adaptor. Still trying to claim the compensation credit promised after several phone calls over three months.

Overall Satisfaction: 7/10

New provider is cheapest but there is intermittent loss of connectivity. The Engineer came as scheduled without any problem. But because we constantly use internet in our home and the interruptions sometimes can be disruptive to our important transactions.

Overall Satisfaction: 6/10

The switching went swiftly and smoothly, with just the predicted delay to switch the phone number from the previous provider. I've not had any issues to report to customer service. I'm very happy that I've switched as we now have faster broadband over full fibre for less money than the previous fibre to cabinet arrangement, which had regular drop outs of the landline. My deal with Vodafone is excellent value compared with what I would have to pay to get the same package with my last provider.

Overall Satisfaction: 10/10

Our only problem has been our landline which has stopped working at some point every month except January so far. The new digital phone is not brilliant as people cannot hear you if you move around. In fairness every time I have had to contact Vodafone about the landline they have sorted out the problem while I have been on the line to them.

Overall Satisfaction: 8/10

This was an easy switch. The speed is excellent. I have no issues with dealing with Vodafone.

Overall Satisfaction: 10/10

The new connection with Vodafone was a cable connection. It was a little more expensive than my previous telephone line connection but to make that a cable one would have cost evermore. Overall I am happy with the switch.

Overall Satisfaction: 8/10

I was looking for a deal for my mum that included unlimited landline and broadband, Vodafone came out with the best deal and so far we've had no issues. The switch was smooth and pain free

Overall Satisfaction: 10/10

It is good value for the time being. Some websites do not connect - it is router settings problems. Never had problems with previous suppliers. Overall the speed is good, though we do lose speed now again, and connection problems.

Overall Satisfaction: 6/10

I'm happy I switched. The speed is now much better. Good value!

Overall Satisfaction: 8/10

From start to finish the process has been relatively “painless“. Vodafone have been efficient and reliable in dealing with the installation. The engineers were polite, friendly, knowledgeable and reliable (and arrived when they said they would!). Only minor gripe is that the range of the signal doesn't cover the whole house. Overall I am happy with the deal I got.

Overall Satisfaction: 9/10

Switch went quickly, with easy to follow instructions. Great value for money, cheaper than long term providers. Very happy with my switch overall.

Overall Satisfaction: 10/10

The switch had some difficulty. Was working just one day and after that no internet connection. Had to wait again for engineer. But since he came and sorted this issue, it's working well. I'm satisfied for good speed and great price. No more issues. Thanks!

Overall Satisfaction: 9/10

The switch was very quick, hassle free. The value for money is brilliant. The speeds and connection are good. Overall, great value.

Overall Satisfaction: 10/10

The switch to Vodafone, was seamless and took 17 days to complete. The engineer came on date and installed a new fibre optic cable, which enabled me to get speeds above what I was expecting. There has been no issues with the service provided, we are being notified in advance about billing. We are very happy that we changed provider, and the new deal gives us better value for the price we pay. There is nothing I would change at the moment.

Overall Satisfaction: 10/10

Very easy to switch over. It has proved more reliable than Virgin Media which would drop the WiFi 2-4 times a month, it’s happened once since the install over 6 weeks ago. Plus it’s a cheaper than Virgin Media, and the loss of bandwidth hasn’t been felt, even though it is being used the same.

Overall Satisfaction: 10/10

The move to Vodafone was incredibly easy, the website laid out all the the information that I was looking for and completing the transfer request was simple. Having chosen the day of the switchover I simply waited for the new router to arrive and then on the day specified my previous supplier turned off the broadband. I then plugged in the new router and waited 2 to 3 minutes for the connection to establish after which I scanned the bar code on the router with my phone and tablet to connect to the WiFi, with everything working great.

Overall Satisfaction: 10/10

The switch went ok. Engineer had to come out twice. The signal wasn't great away from the router so we had to get a range extender.

Overall Satisfaction: 6/10

The switchover was very efficient and easy. So far everything is working really well and I am not having any problems. My last provider was good service, but I just had to find a cheaper deal to keep my costs as low as I could.

Overall Satisfaction: 10/10

The switch was easy and the deal they gave was outstanding. Highly recommended!

Overall Satisfaction: 10/10

The installation went very well. The install happened on the date advised. It was very efficient and simple.

Overall Satisfaction: 10/10

The switch required a new line which did mean that engineers had to come to visit however they were really accommodating and asked us at every stage if we were happy with what they were doing. The broadband we now receive is excellent and I’m really happy with the service provided!

Overall Satisfaction: 10/10

I asked for the box to be put in my living room as I dont use the spare room much. The man did not do this. I cannot use internet in my living room as it doesnt reach so have not been happy with the service.

Overall Satisfaction: 4/10

The switch to the new service provider was very successful and matter-of-fact. The package with the new router arrived on time, well packed and the connection description was very clear and understandable. The price of the service is very good and I can save my money

Overall Satisfaction: 9/10

The staff online is very helpful, installation was quick and they were clean. The connection was flimsy upstairs but we fixed it with a signal enhancer device. Very good service for £19/month!

Overall Satisfaction: 7/10

Vodafone provides good services. The broadband is fine and the price is super.

Overall Satisfaction: 9/10

I've used Vodafone in several of my other properties and enjoyed good service for many years. The signal is ok - it's not fibre but ok for what it is.

Overall Satisfaction: 8/10

Excellent service. No problem with switching. Good value for money.

Overall Satisfaction: 10/10

Switching to Vodafone broadband was totally hassle free. The engineer arrived at the agreed time, installed a new landline, setup my router and showed me how to connect to my new router. Broadband speed is excellent and using the Vodafone app I can check who is connected to my router and also check billing info. 100% happy with the service I have received and only wished I had switched sooner.

Overall Satisfaction: 10/10

Most important to me is that broadband works as it should. Being able to talk to a human if got problem, obviously within about 10 mins. Also no price increases during contract.

Overall Satisfaction: 9/10

Easy to switch. Engineer was excellent and arrived on time. Good speed and a good monthly cost

Overall Satisfaction: 10/10