Shell Energy Broadband Reviews & Ratings

We have reviews and ratings from 9 verified customers of Shell broadband.

We surveyed new customers 60 to 120 days after switching to Shell - here's what they told us:

  • Easy to switch. Good speed, easy to understand bills, and good customer service. Would recommend Shell on all aspects - value for money deals and brilliant service.

    Overall Satisfaction: 10/10

  • The switch went extremely well as they kept me updated at every point needed. The service is excellent they take the bill on time let me know when bill is ready and the speed is excellent. I have experienced worse providers were the cost was more and signal poor with Shell the cost is reasonable and the speed is excellent. I am extremely happy with Shell and would highly recommend to friends and family.

    Overall Satisfaction: 10/10

  • Switch went ahead without issues on the day I had been told it would. No problems with the service so far. Personally, I would like faster broadband but it's not available yet in my area. So the service from Shell is as expected. The monthly price is slightly more than I used to pay, but I now have a phone plan option if I choose to use it. So far I am very satisfied with my choice.

    Overall Satisfaction: 8/10

Avg. 9.3/10

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9 Reviews


Satisfaction and Value for Money

  • The customers we asked said they saved on average £4.33 per month by switching to Shell broadband.
  • Users gave Shell 9.3/10 for overall satisfaction, and rated them 9.1/10 on value for money.
  • When asked why they chose Shell broadband, 67% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: availability (22%), broadband speed (11%).

Switching and Initial Setup

  • On average, the customers we surveyed gave Shell a rating of 9.4/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with Shell until their new broadband was up and running.
  • 11% of new Shell users had to have a new phone line or cable installed.
  • To get set up, 22% required a home visit from an engineer, with 0% needing repeat visits.
  • 22% of customers surveyed told us they needed a router upgrade and 0% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated Shell 8.7/10 on average.
  • Users gave them 8.9/10 for the reliability of their broadband connection.
  • 0% of people experienced issues with intermittent downtime, with 0% saying their broadband was down persistently.
  • 11% of respondents told us they had a slow connection at least some of the time.
  • 11% said they had a poor wifi signal in some parts of their home.


Everything you need to know about Shell Energy Broadband

Shell Energy was born out of Shell’s acquisition of First Utility in 2018, First Utility were one of the largest challengers to the big energy suppliers with a heritage of suppying great value energy and broadband to homes across Britain which Shell Energy intends to build upon.

Shell Energy believe that Home Energy and fast, reliable broadband matters and they combine good value broadband packages at a discount to their energy customers who enjoy the peace-of-mind provided by knowing that their home electricity is being provided by 100% renewable sources.

All of Shell Energy Broadband’s deals come with unlimited downloads.

Unlike other ISPs like Sky, BT and TalkTalk, they also promise not to hike up prices at the end of the minimum 18 month term.

What can you get with Shell Energy?

ADSL broadband

Shell Energy Broadband offer ADSL broadband with speeds up to 17Mbps with an average peak time speed of 11Mbps. Contracts are for 18 months and start at just £19.99 a month, £17.99 a month if you are an existing Shell Energy customer.

Calls

First Utility offer two types of Calls packages with their broadband. Evening and Weekend Calls which costs £4 a month, while adding Anytime Calls adds £8 a month to your bill.
Both of these packages give you free local and national calls to 01, 02 and 03 numbers and also free calls to standard UK mobile numnbers as well. For customers without any calls added to their monthly deal, calls to landlines and mobiles cost 13p per minute, with a setup fee of 20p per call.

Mobiles

There are no mobile calls packages available through Shell Energy Broadband as these are included within their standard call packages.

Fibre broadband

First Utility offer two kinds of fibre broadband where it is available: up to 38Mbps (average peak time speed up to 35Mbps) and up to 76Mbps with an average peak time speed of 63Mbps .

TV

Shell Energy Broadband do not have any TV packages bundled in with their broadband.

Business broadband

There are currently no Shell Energy Broadband business deals on offer.

Why choose Shell Energy Broadband?

Shell Energy Broadband want to build on the reputation that First Utility created and their straightforward pricing and competitive deals make them an attractive option even when considered without the renewable energy and fuel discounts available to their customers.